SUMMARY

• An accomplished IT Professional with over (16) years of experience in managing a multi - tiered complex environment and providing technical oversight/solutions supporting operating systems, hardware, software, and various aspects of network infrastructures.
• Experienced in supporting online trading applications, system/application simplifications, release testing/implementations, and overall automation of mission critical environments.
• Responsible for all levels of escalation to Senior Management, Business Unit and Customer base.
• Maintaining operational guidelines in multi-tiered heterogeneous network environment with varying responsibilities and resources
• Provided first level hands on support for the NYSE Data Center migration, to ensure zero downtime and seamless fallback ability.
• Ensure the ongoing operations, availability and stability for DC infrastructure such as structured cabling, server hardware, network, and storage equipment.
• Executed all Start of Day and after hour processing via scripted Tidal solutions, followed test plans, executing manual
• Implemented Follow the Sun model for European applications into operations decreasing duration and increasing responsiveness of workflow.
• Implementing hardware configuration changes seamless application failovers through the introduction of third party software.
• Aligned with various groups for a Datacenter migration from New York to Mahwah NJ working with core infrastructure and application testing teams resolving issues with newly deployed software/hardware, rollout and cutover applications, and decommissioning old hardware.

TECHNICAL SKILLS

Operating Systems: Red Hat Enterprise Linux, Suse Linux, CentOS 7, Windows 2K/NT/XP,7 Tandem

Applications: Tivoli, Tidal, HP-Open View, VPN, Remedy, Service Now, Lotus Notes, MS Office SuiteProgramming Languages Perl, Shell Scripting, and HTML

Competent Understanding of: DNS, NFS, NTPD, RAID, LVM, IPTABLES, VSFTP, SAN

Protocols: TCP/IP, UDP, WINS, DNS, DHCP, ICMP, FIX, OSPF

Server Side: VERITAS, FTP, SSH, NetBackup,VMWare

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Data Center Technician

Responsibilities:

• Provided Customers and Business units with dedicated on-site support in a state of the art Data Center 24/7/365 uptime
• Ensuring that all activities carried out in the DC/AC conform to DCO procedures and have receive approval through change management
• First level support providing remote hands to off site clients and vendors in accordance with industry best practices
• Hardware/Software/Network on-site support working closely on client focused projects assuring all SLA's were meet
• Heavy data center decommissioning and migration. Lifting equipment and cabling infrastructure on a daily bases.
• Installation, migration, and decommission of client equipment at Colocation/ Access Centers
• Run Cat6, Fiber single/multi-mode, Twinax, Infiniband, redundant power cable for all equipment throughout the DC.
• Reporting, tracking, and escalating changes/issues/problems through Service Now aligned with the needs of business.
• Colocation asset management, inventory, provisioning control throughout the life cycle of all equipment
• Assisted clients, vendors, Operations and other groups within the organization with troubleshooting connectivity issues and guaranteeing SLA's to provide 100% uptime throughout the environment
• Worked with QA, Development, NetOps and Operations on major data center move which included over 2000 servers. This move included but was not limited to migrations and documentation of all tickets via Service Now for tracking purposes, verifying hardware and software upgrades, network connectivity,

Confidential, New York, NY

Lead Tech Analyst

Responsibilities:

• Responsible for initiating the National Market Systems SOD/EOD which included the Consolidated Trade and Quote Systems, Option Pricing Reporting Authority, and Revenue Allocation System. Manage Tidal jobs to deployed all within the specified time frame.
• Supporting technical aspects of NYSE ARCA trading platform (monitoring, escalating, and facilitating) production issues to complete resolution
• Maintained the information about know issues and manual workarounds via Service Now tool.
• Integrated ITIL best practices in all areas of Problem Management, Change Management, Incident Management and Release Management.
• Executed KSH and PERL scripts incorporated in Tidal to automate the environment for both Start of Day and End of Day procedures. Scheduled the planned jobs within Tidal Enterprise Scheduler.
• Provided 24x7 online supports for NYSE, NMS, NYSE AMEX, NYSE Technologies infrastructures which included hardware/software support.
• Worked independently and in groups on 40+ High Availability Linux trading system applications, upgrades and hardware migration projects to improve system capacity and to reduce maintenance cost.
• Troubleshoot production issues within a complex environment consisting of numerous unique applications and complex data flows.
• Understand and execute standard escalation procedures with our tiered support groups
• Executed and integrated specific operational policies, programs and procedures.
• Interfaced with different Business units on a daily basis to manage and proactively mitigate risk attending Change Control meetings
• Attended daily/weekly Incident’s meeting identifying risks or chronic failures that may impact the operation.
• Cross trained/supervised new employees on proprietary products and upcoming initiatives.
• Collaborated with shiftdesk monthly audits of monitoring tools to ensure the upkeep of proper message alerting on all tools.

Confidential, New York, NY

Trade Support

Responsibilities:

• Responsible for SOD/EOD procedures of electrical trading system w/ shiftdesk and off site support in Chicago/San Fransico.
• Monitoring of Production and QA systems to provide real time resolution of any alerts/ issues/ events
• Maintained checklists, recoveries and supporting documentation. Entered incident and change tickets.
• Independently trained numerous individuals on shiftdesk monitoring tools to ensure the proper growth of the team.
• Troubleshoot/maintenance of hardware and proprietary software in a DR environment
• Coordinate with management and team members on project management, remote testing, daily weekly status meetings
• Installation and configuration of server to company guidelines and build specifications
• Provision, configure, and optimizing according to company guidelines new hardware/software in heterogeneous environment

Confidential, New York, NY

Customer Service Analyst

Responsibilities:

• Support in house and remote user inquires pertaining to Confidential ACCESS related issues on proprietary trading platforms for Futures contracts
• Troubleshot system and after hours electronic trading application user issues
• Implementation of trade disputes procedures in a timely and proactive manner in compliance with Confidential procedures
• Maintain user registration databases for tracking and report general purposes
• Attended Implementation meetings with Business leads to provide Operational input and express operational concerns.
• Trained junior staff members on production applications, daily responsibilities, and emergency procedures
• Managed weekend testing and overall collaboration of testing efforts from external departments.

Confidential, New York, NY

Jr. Unix Systems Administrator

Responsibilities:

• Working knowledge of network support issues related to Fixed income dealer systems
• Junior System Admin. boot and shutdown procedure of all application server, monitoring of system process, user and terminal administration on Solaris 2.x-SUN ULTRA 450
• Informix DBA: SQL queries, delete rows, load and unload of data to files
• Backup/restore to magnetic tape of files and file system, maintain operating schedule
• Installation/configuration of Solaris Unix and system utilities, add host to network
• Responsible for maintaining and updating records while tracking recurring problems and escalating to Management in a timely manner.
• Troubleshoot issues and determine the underlying problem and recommend proper solution.
• Strong communication skills to be able to work with employees and assist non-technical users with troubleshooting remotely.
• Managed application integration of systems. Served as point person in communicating concerns.
• Maintained checklists, recoveries and supporting documentation.
• Entered incident and resolve approved change tickets.
• 70/30% travel supporting North America off-site branches to provide technical assistance to broker firms: maintenance/project related