TECHNICAL SKILLS

• Operating Systems: Windows 98/2000/XP/Vista/7/8, Windows Server 2000/2003/2007/2008/2012, Windows mobile 2003/6/6.5,UNIX, Linux, Mac OS X, IOS 6/7, Android 2/3/4
• Networking: LAN/WAN/WLAN design, installation, monitoring, troubleshooting, repair, VPN, software installation/configuration, Public Key Infrastructure administration, Enterasys Switches, Ruckus Wireless AP's, Fortigate Wireless AP's
• Applications: MS Exchange Server 2003/2007,MS Office 365, MS Office, MS SharePoint, Solar Winds, HP Open View, DNS, DHCP, MS Active Directory, SCCM/SMS, Windows Deployment Server, Remedy Server, Remedy Client, Symantec Antivirus Corporate Edition, Symantec Ghost Solution Suite, Symantec Backup Exec, CommVault Backup Exec, Fog Imaging Suite, DRA, ARS, VMware, Tandberg VTC Suite, Air Force Portal PCP, AFKN COP, Languard, Kaseya Systems Management, Barracuda Message Archiver, CudaTel VoIP Communication Server, Syscon Court Clerk, IQM2 Minute Traq, IQM2 Media Traq, IQM2 eBoardroom, SunGard OSSI RMS, Panasonic Arbritator 360, ConnectWise, AppAssure, Fortigate Fortiguard

PROFESSIONAL EXPERIENCE

Managed Services Engineer

Functioned as a point of contact for stakeholders and customers acting through Account Management. Interacted and advise the managed services non-technical employees, such as sales, project managers, and accountants. Coordinated the provision of processes and technologies to maintain sufficient resilience of Managed Services critical information systems. Provided continuity of information services to business users and allowed these critical systems to be recovered in the event of unpredicted loss of service. Proactively managed and mitigated threats to information security and vulnerabilities of information systems to prevent loss of confidentiality, integrity or availability of information assets. Provided compliance reports against PCI, Global Security Policies and contractual security compliance to the Information Security Manager. Created remediation plans to address gaps and to actively project managed the implementation of security controls to meet the business needs described within the control framework. Provided feedback and reporting to the Information Security Manager on the policies/standards and ensure continuous improvement aligned with the changing risk landscape. Provided guidance when analyzing and evaluating networks and security vulnerabilities. Worked with the Corporate Security Team in order to reduce the risks to Managed Services information assets by implementing controls e.g. encryption, network segmentation, technology solutions monitoring logging, access controls, integrity monitoring, patch and vulnerability management Actively assisted in risk assessments for Managed Services implementations using a defined risk assessment framework and manage the residual risk to an acceptable level. Managed the establishment of project milestones, review gates, and monitoring of progress, to identify project risks and escalation of issues improve effectiveness via monitoring and adjustment of roles and responsibilities Implement Change Management process execution, with oversight including approval of transition plans for new functionality and processes as necessary. Identified, prioritized, and monitored all risks to minimize and control the probability, and/or impact, of unfortunate events, with well defined risk-mitigation strategies.

System/Network Administration

Provided core network services by designing, configuring, installing, and managing data services at the network hardware and software operating system and server application level. Controlled and managed domain name server, network directory services, storage area network, active directory, internal and external intrusion detection, boundary protection, and electronic messaging services. Managed secure authentication methods and remote access communications capabilities. Implemented Air Force Network Operations and Security Center/Network Security Division security fixes, operating system patches, and antivirus software. Developed local restoral and contingency operations plans. Performed system resource management, managed system user accounts, performed system-wide backups and data recovery, and load and capacity planning and management. Securely processed, tracked, and oversaw delivery of classified and unclassified message traffic via DMS, AMHS and other electronic mail systems. Managed domain and exchange administration. Installed, implemented, configured, and maintained functional system components. Conducted local functional and connectivity testing to ensure continuing operability provided ongoing optimization and problem solving support and recovered systems from malfunctions and security intrusions. Provided customer assistance and informal training for assigned systems. Applied computer security requirements to safeguard systems and information, while categorizing, isolating, and resolving network problems and verifying service restoral with customers. Processed, documented and coordinated resolution of trouble calls from Client Support Administrators, Functional System Administrators, and users. Processes scheduled and authorized network outages. Implemented service restoral plans, coordinated corrective actions, and submitted outage reports in response to unscheduled outages. Implemented security updates and patches to include: Information Assurance Vulnerability Assessments IAVA , C4 Notice to Airman C4 NOTAM , Time Compliance Network Orders TCNO , Combat Information Transport System CITS , Time Compliance Technical Order TCTO , operating system patches, and antivirus software. Implements and enforces national, DoD, and Air Force security policies and directives. Performed proactive security functions to deter, detect, isolate, contain, and recover from information system and network security intrusions. Conducted network trend analysis, audited reviewed, identified and characterized incidents, generated incident reports, and investigated suspicious network activity. Installed, monitored, and directed proactive and reactive computer network defense measures to ensure availability, integrity, and reliability of base networked and stand-alone information resources. Performed system sanitation resulting from Classified Message Incidents CMIs

Help Desk Operator

Performed information technology customer support services including installation, configuration, immediate troubleshooting, customer assistance, and/or training. Diagnosed and resolved problems in response to customer reported incidents researched, evaluated, and provided feedback on problematic trends and patterns in customer support requirements provided advice and guidance on a wide range of IT issues. Provided formal/informal training to customers in various IT related subjects.

Management

Supervised technicians performing information technology IT configuration, installation, administration, troubleshooting, and LAN support of government IT assets and communications equipment. Experienced handling classified/Top Secret SCI information maintained integrity of all communications, associated documents and equipment. Conducted quality assurance inspections identified areas in need of improvement and initiated immediate action plans. Provided on-the-job training to new employees on equipment, systems, policies, and procedures. Set workplace direction and established completion deadlines. Evaluated, mentored, and counseled military and civilian personnel provided performance feedback as needed. Identified personnel training requirements and implemented plans to resolve deficiencies. Responsible for the inventory control of switches, workstations, servers, cryptographic assets and various equipment. Developed/presented status updates regarding on-going projects for upper management. Created/maintained stand-by schedules for network upgrades and maintenance ensured 24/7 support and operational functionality of IT assets. Ensured compliance with established DoD, DISA and OSHA regulations and procedures.