Certifications

• CCENT: Cisco Certified Entry Networking Technician
• MCSA: Windows Server 2012
• MCSE: Private Cloud
• MCP: Microsoft certified Professional
• MCITP: Virtualization Administrator Windows Server 2008 R2
• MCTS: Windows Server 2008 R2 Server Virtualization
• MCTS: Windows Server 2008 R2 Desktop Virtualization
• MCTS: Configuring Windows 8
• MCTS: Monitoring and Operation A Private Cloud w/ System Center 2012
• Citrix Certified Administrator
• Citrix Certified Administrator XenApp 6

Network A

Key Skills

• Developing well-engineered solutions that are right the first time due to attention to detail and meticulous planning
• Building trusting relationships with suppliers, customers and colleagues at all levels.

• Technology Support technician
• Multi-certified Expert in Enterprise System Strategies
• Technology Support Technician whose qualifications include MCITP, MCTS, Citrix, Network , and A designations and detailed knowledge of system tools, technologies and best practices. Ten years of experience in the creation and deployment of networks, systems and information assets for diverse companies and organizations.

Technology Summary

Operating Systems:

• Windows 3.xx, 95, 98, 2000, NT, XP, Vista, 7 8 Windows Server 2003R2, 2008R2, 2012 and MAC OS X and Cisco IOS. Citrix, Ubuntu and CentOS

Computer Systems:

• Dell, HP, Apple, Panasonic, Toshiba, Lenovo, Source Fire, Super Micro, PDAs/Smartphones Blackberries/iPhone

Installation Configuration:

• SATA/ SCSI/IDE/Floppy/ZIP Drives, Modems, NIC Optical drives and System Boards, Device Drivers, OS Updates and Service Packs

Instruments:

• Analog Oscilloscope, Digital Multi-meter, Logic Probe

Applications:

• MS Office 2003, 2007 2010, SharePoint, AS 400 ,Remedy Ticketing System, LANDesk, Maximo, Helpdesk Live, Internet Explorer, Safari, Mozilla Firefox, Kaseya, Adobe Acrobat

Networking:

• Microsoft Active Directory and User/Computer Management, Group Policy Management, Routing and Remote Access, Cisco routers and switches, wireless routers, switches, DSL and cable modems, Firewalls and VPN technologies TCP/IP, DNS, DHCP SMTP, TFTP, FTP and SNMP

IT Experience

Confidential

Network Administrator

• Sr. Technology Support Technician in a team of 3 responsible for Monitoring, Troubleshooting and ensuring high availability for a Large Network Infrastructure
• Setup and configure Windows server 2003, 2008
• Setup Group Policies
• Use Altiris Deployment Server for installation, deployment and software management purposes
• Consistently Praised for Productivity and a High Level of Technical Acumen. Provide Calm and Professional approach to assisting users to help them feel at ease in Stressful Situations
• Manage Remedy Helpdesk Ticketing System
• Provide daily remote support to remote branch locations of the company
• Provide Network Backups and Restores for Remote Offices
• Build Servers and Workstations, install Applications, Add Users and Permissions and Monitor Server Performance
• Altiris Deployment Server 6.9 and Altiris Console 6.9
• Use Altiris to Deploy Windows Operating Systems, Software Packages and Windows and Server Updates

Computer Technician II

• Provided Technical Services in compliance with ISO 9001:2008 encompassing the following technologies: Servers, desktops/notebooks, LCD and LED monitors, printers, routers and switches
• Interact with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect seamlessly with diverse systems. Associated validation systems, file servers, email servers, computer conferencing. Systems, application servers, and administrative systems
• Familiar or certified with partner brands not limited to: Dell, Apple/Macintosh, Source fire, Cisco, IBM/Lenovo, Super Micro, Intel, etc.

• Build Servers from Source fire from customer specifications, worked with various Chassis models i.e. Jarrell's, Alcolu and Farrell's. Installed Hardware per specification, MB, Fans, PCI-X Riser, and Memory. Also build and configure Kontron NCS2U systems Install all required hardware including Netronome LBIM's. Deployed OS to systems i.e. Ubuntu, CentOS and Windows Server 2003 and Windows Server 2008 R2
• Configure various Models of Servers from Dell i.e. PowerEdge and Power Vault models. Install required hardware to include additional hard drives, memory, Fiber cards and rails. Also installed required NOS usually Microsoft Windows Server, 2003 and 2008 R2
• Desktop platform deployments and migrations
• Assemble, Install, Maintain, Distribute, Modify, and test both hardware and software
• Assists staff with the installation, configuration, and ongoing usability of desktop. Computers, peripheral equipment and software within established standards and guidelines
• Deployed asset tagging and managing schemes on a customer-by-customer basis
• Provided Systems Integration services, including custom CTO additions/subtractions of system features and CRU/FRU's
• Involved in the Quality Assurance/QoS procedures on output products on the integration floor
• Provided Apple/Mac diagnostics/repairs and follow up IntDec is an Apple Authorized Service Provider
• Contributed efforts to administering ticketing systems and Bill of Materials/Picking/Build sheet applications
• Managed account access to Dell Online Self Dispatch
• Maintained a clean and safe working environment, following OSHA guideline standards
• Assisted in providing media destruction services in a government security cleared facility

idtown/DCPS

Computer Technician

• Provided Technical support over the phone and through remote sessions.
• Provide Diagnostics for clients with PC issues
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/Add new services as necessary
• Repair replace and Install failed computer components i.e. Memory, CD/DVD ROMs motherboards and processors
• Detect and remove Viruses and Spyware
• Contracted with OCTO to ensure all DC Public School computers where operating correctly
• Responsible for setting up Computer Labs at various DC Public Schools install inventory programs, Anti-Virus Programs, printers and establishing internet connectivity
• Work with School administrators in setting up Local Area Networks in various locations of school

Helpdesk Technician

• Provided Helpdesk support to Internet and Digital telephone Customers
• Assisted internet subscribers in setting up home networking equipment
• Help customers troubleshoot service interruptions for Internet and Digital telephone service
• Scheduled service calls for Internet and Digital phone customers Utilize authority to issue credits to customers with bill discrepancies and service interruptions

Computer Field Service Technician

• Interacted with an array of clients on a daily basis
• Repaired Desktops and laptops as a certified technician for Dell
• Repaired Desktops and Laptops for Gateway
• Scheduled appointments with clients
• Used internet to map directions to client locations
• Generated weekly expense reports
• Updated Certifications as needed

Network Administrator

• Provided In-house and remote support
• Desktop platform deployments and migrations
• Worked extensively on Microsoft Server 2003 and Windows XP environments
• Responsible for facility issues
• Responsible for reconfiguring computers for new users/employees through Active Directory,
• Adding users to domain
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/Add new services as necessary
• Made sure all copiers and printers were operating properly i.e. toner and paper
• Responsible for troubleshooting hardware and network issues
• Responsible for making sure all office materials and equipment was ordered
• Worked on MS Office, Linux, Windows XP
• Placed orders for parts supplies
• Interacted with customers on daily basis