SUMMARY:

• Analytical, highly adaptable Systems Analyst with extensive 10+ years’ experience enhancing IT operations across various industries. Skilled in aligning end - user needs with long-term resolutions to complex IT challenges. Track record of success developing, deploying and evaluating systems aimed at improving quality and efficiency.
• Advanced expertise with helpdesk management and integrated software applications. Skilled troubleshooter continually focused on identifying, isolating and resolving technical issues. Strong knowledge and comfort within Microsoft-based server environments, along with all peripheral processes.
• Accomplished communicator skilled in building and strengthening vendor relationships across functions to drive cohesive, strategic operations.
• Utilize Citrix XenCenter to resolve service desktop requests and deploy software distribution packages and install software upgrades
• Provide support for mobile devices such as MacBook Pro w/OSX, iPads, iPhones, Galaxy including updating security policies, passphrases, and WPA/PSK via MDM
• Manage Service Account Migration Wizard to migrate workstations and merge Outlook accounts from
• Configure device access and BYOD setup via L/MAC in Ruckus wireless AP to monitor active clients.
• Employ Service Desk Now, BMC, Remedy to document support interactions in ticketing system and follow up and escalate various technical and non-technical resources
• Repair PC workstations and execute desktop imaging of Windows 7/10 operating systems
• Optimize assets control and inventory management processes and created RMA’s to track accountability identification, location, maintenance, contracts and lifecycle status
• Disabling and activating devices apps via Air Watch.

TECHNICAL SKILLS:

Operating Systems / Software: Windows Server (20 R2 v3.1 2012), Windows (XP, 7, 8,10), Linux, AWS, Cisco, Mac OSXRSA SecurID, QRadar, FortiManager, Elasticsearch, Logstash, Kibana, Splunk, Nagios, Microsoft Systems Center Configuration Manager 2007/2012, Citrix XenApp, Citrix XenDesktop, Citrix Provisioning Server, Wise Package Studio, Nmap, Ruckus wireless ZD, SonicWall Firewall, Wire shark, Google Apps, Microsoft Office, Visio, Project (2003/2007/2010 )

Hardware/Networking: Dell and HP servers, Cisco Routers and Switches (IOS), Fortinet (FortiGate 800C, 90D & 1500D), Thin Clients (Wyse, hP)TCP/IP, Ethernet, Routing/Switching, DNS, SSL, IPSec, VPN, OSI Model

Languages: SQL, CSS, XHTML5, HTML, C#, Java

PROFESSIONAL EXPERIENCE:

Confidential, Kennesaw, GA

IT Support Analyst/Systems Administrator (Agile Contractor)

Responsibilities:

• End user support, clinic startups & network infrastructure support (wireless & telephony support).
• Software migration and integration,clinic form updates. clinic startups/projects, equipment orders and vendor/installation coordination.
• Management of One path helpdesk.
• IT Inventory manager.
• Cisco/Meraki Dashboard Appliance admin.

Confidential, Sandy Springs, GA

Radiology IT Technical Specialist (Brooksource Contractor)

Responsibilities:

• Working with Venture Telco to ensure network drop are labeled and cable are routed from the correct IDF closets for installation of new PACS equipment.
• Verifying with Northside network team that IP addresses have been reserved with in the PACS IP ranges.
• Maintains Avero Archiving server and ensure prior exams are available to be retrieved for Marietta Imaging and Acworth imaging sites.
• Imaged and updated images for workstations to be deployed throughout the 3 main campuses also newly acquired Med-Quest merged satellite facilities and over 40+ out Confidential t imaging location.

Confidential, Norcross, GA

Technical Support Specialist

Responsibilities:

• Created RMA’s for tracking to track accountability identification, location, maintenance, contracts and lifecycle status.
• Disabling and activating devices apps via Air Watch.
• Update security policies via MDM on Windows/Android devices.

Confidential, Marietta, GA

Epic Service Analyst

Responsibilities:

• Served as liaison to physician community with knowledge of clinical application modules such as Ambulatory, clinical documentation and Cadence
• Managed analysts’ day-to-day activities including team meetings, task assignments, and follow-ups on deliverables

Confidential, Ground, GA

Client Support Analyst

Responsibilities:

• Appointed as administrator for company’s Confidential premier accounts for domestic and international users and managed company’s access card system
• Assisted network administrator with the creation distribution groups.

Confidential, BROOKLYN, NY

Senior Systems Analyst/Asset Manager

Responsibilities:

• Improved productivity and maximized ROI by minimizing IT hardware and software costs
• Optimized asset control and inventory management processes to track accountability, identification, location, maintenance, contracts and lifecycle status.

Confidential, NEW York, NY

Windows Desktop Support/Asset Manager (Temporary)

Responsibilities:

• Optimized assets control and inventory management processes to track accountability identification, location, maintenance, contracts and lifecycle status. Coordinated and implemented equipment repairs and solved hardware/software problems.
• Maintained records and reports lease and license purchase orders agreements. Utilized Multicast Symantec to insure imaging of all newly purchased Dell equipment.

Confidential, NEW York, NY

IT Contractor Consultant

Responsibilities:

• Use PGP encryption software to secure whole disk partitions and file directories. Maintain inventory for all capital expenditures, equipment and assets. Integrate B/F activities performed by hardware service provider and HW shipments to/from depot and nonresident sites.
• Rebuild and image desktops/laptops based on age and job functions, employ network connections and/or SCCM tool to load applications.