SUMMARY:

• Microsoft Windows Servers 2003, 2008, 2012R2 system administrator, MS 365 Exchange cloud, Citrix 4.0 presentation Servers, VMWare VSphere 6.00, Administration and MS applications such as Office 2003, 2010, 2013.
• Help desk technical support, troubleshooting, Diagnosed and resolved technical hardware/software issue.
• Deep knowledge of TCP/IP, DHCP/DNS/SMTP/POP/IMAP/IPSEC/MLDP/lL2DPRIP V1/RIPV2/EIGRP/OSPF/BGP/LDAP/SSL.
• Securing enterprise infrastructure by setting up and applying Kaspersky enterprise Endpoint servers across the domains and pushing client agent to all workstations and also applying Cisco Security appliance such as Meraki systems for total enterprise security solutions.
• Windows Server Active Directory and group policy Management and MS SCCM(System CenterConfiguration Manager
• Cisco Meraki MX80, 100, 400 and Enterprise cloud management firewalls, Routers, Security appliances. Managing and monitoring Cisco routers via Packet Tracer, Wireshark.
• Citrix 4.0 presentation and ICA client 3.0 system administration.
• Maintenance, repair and troubleshooting of all brand name hardware manufacturer such as Servers (HP, Dell, IBM), PC desktops, and Laser printers..
• WAN (wide Area Network) VPN (Virtual Private Network) establishing private connection for satellite offices or POS via VPN.
• Voice Over IP (VOIP) and IP phone systems.
• Installing and setting up Microsoft Lync clients with Office 365 portal and setting up session for users. .
• Symantec Backup Exec / Endpoint Security enterprise and Cloud’s Data backup.
• Fortinet Routers/firewalls (Fortigates).
• Desktops/laptops/Mac OS and server support and management on all levels.
• Highly effective and support for users of above technologies.
• IT Procurement and Negotiating with vendors/ISP/Third party contractors related to IT department.
• Handling high volume remote service calls and stablishing ticket systems via Connectwise and other utilities..
• 10 years’ experience on setting up Windows terminal and Citrix servers and connecting Thin client stations such as Wyse, Lenovo, HP.

WORK EXPERIENCE:

Confidential, Brooklyn, NY

Systems Engineer/Administrator

Responsibilities:

• Help desk technical support, troubleshooting, diagnosed and resolved technical hardware/software issue
• Updating and patching all Windows servers 2003/2008 and Windows XP, 7.0 Desktops.
• Monitoring all servers, stations, Cisco switches, Cisco Meraki firewall/security appliance/routers and network’s traffic and preparing complete analysis of all crucial activities to the director.
• Modifying Active directory for adding or removing domain users and updating group policy
• Updating all station’s virus signatures through Kaspersky security and antivirus server via PUSH technology. Updating, modifying office 365 exchange active users.
• Assist employees with their mobile handheld devices such as IPhone/IPad/Android smart phones and tablets for accessing office 365 Exchange and Lync.
• Answering calls for service request all day and responding to each either via remote support or on - site.
• IT Procurement responsibility (Evaluating, recommending and Purchasing IT supplies and equipment).
• Recent project: transferring all servers to cloud platforms such as VMWARE, Citrix ZENSERVER. Introducing VDI to Organization infraustructure.

Confidential, Brooklyn, NY

IT Consultant/Systems Administrator

Responsibilities:

• Setup, administrate and monitor all 8 servers and 140 workstations (Windows servers (2003, 2008, 2012SQL, on all 4 sites) .
• Setup, Review all 4 sites backup operations on-site by Symantec system recovery and Symantec system backup 2012 and off-Site (cloud) backup.
• Check all help-desks tickets and resolve users issues either by visiting sites or by remote assistant tool, using Citrix.
• Updating active directories and adding or removing users. Updating Kaspersky Security /antivirus server with latest patches and distributing all patches via Kaspersky server to all sites.
• Setup, update Cisco's Meraki Routers/firewalls MX100, 400 and modifying security filters. Monitored all network activities and outside communications via Cisco Meraki and utilities such as Wireshark and Packet Tracer.
• Evaluating component (desktops, servers, switches, phone systems, IP security camera systems) recommending replacement and negotiating with vendors for the best price. Daily checkup of Microsoft office 365 Cloud management and checking the health status of MS Exchange email. Adding or removing users and modifying Azure security protocols. Assist employees with mobile handheld devices including e-mail setup within iPhone, iPad, Droid and Blackberry.
• IT Procurement and responsibility (negotiating, evaluating, recommending to board of directors for approval)
• Built organization network infrastructure from ground up in a very short period of time and have turned this not for profit organization into one of the most IT advanced NFP organizations,
• With having a very low budget, still was able to secure this organization through most secure Cisco Firewalls and software application such as Kaspersky Security and antivirus server, This organization was able to qualify for many Governments grants.
• Setup Microsoft cloud service 2013 (exchange, Azure Security administration via MS portal, Lync.)

Confidential

IT Consultant/Systems Administrator

Responsibilities:

• Built the entire network infrastructure from ground up. Installed all new Servers and Workstations, Fortinet firewalls and routers on each satellite office (4 satellite offices) and stablished a VPN throughout the entire enterprise. Negotiated with all ISP and communication companies and saved thousands of dollars. Stablished a company domain name and email record (MX) and installed MS Exchange 2003 and managed and administrated all 2003/2008 servers either on-site or remotely.
• Traveled on occasions for improving and optimizing all satellite offices (LA, NV, DC, Brooklyn). Administrated all active directories and group policies on each site and updated and customized Fortinet firewalls for latest firmware and Virus signatures. Added and removed VPN’s for outside staff communications. Monitored all activities during the day and watched for any suspicious activity on communication channels via Fortinet security appliances.