SUMMARY

• Rich IT experience with solid exposure in Client/Server Infrastructure Solutions, Cloud Computing, Large Scale Server Virtualization, Cross - Platform Application Architectures, Enterprise Storage and Disaster Recovery/Business Continuity Solutions.
• Concrete understanding of a 24x7 high availability mission-critical web server, systems, infrastructure and multi-tier application environments.
• Outstanding track record for designing and implementing networks to improve performance, operational efficiencies and usability.
• Proven experience in IT infrastructure planning, monitoring, development and familiar with applicable data privacy practices and laws.
• Working experience with Cloud - AWS, Azure.
• Excellent track record in assisting the Disaster Recovery team with DR testing quarterly.
• Exceptional analytical and conceptual skills in Capacity Planning and Performance Monitoring.
• Broad Experience in Project Management with sound decision making capabilities, strong team focus, commitment, responsibility and accountability in meeting project deliverable deadlines.
• Exceptionally good troubleshooting, problem solving, evaluative and root cause analysis skills.
• In-depth knowledge of industry standard frameworks such as ITIL.
• Strong communication skills, both written & spoken at all levels of the organization.
• Detail oriented, process driven & thorough documentation skills.
• Ability of effective prioritization and execution of tasks in a high-pressure environment, in addition to the exceptional customer service orientation.
• Extensive work experience in a team-oriented and collaborative environment.

TECHNICAL SKILLS

Operating Systems: Windows 2012 Server, Windows 2008 R2 Server, Windows 2003 Server Family, Redhat Linux, Cent OS, Sun Solaris, Cent OS, Ubantu, Citrix Xenapp,AIX Unix

Virtualization: vSphere, VMware ESXi, VCenter, Vcops, VDI, Microsoft Virtual & VMware Automation tools, Hyper-V, Oracle OVM

Cloud: AWS, Azure, Openstack

Mail Server: Microsoft Exchange Server 2010, 2007.

Protocols: TCP/IP, POP3, SMTP, NetBEUI, FTP, HTTP,HTTPS, UDP,, DHCP, WINS, DNS, TFTP, SNMP, SMTP,RAS, SNA, SSH, LDAP.

Change Management: Serena Business Manager, HPSM.

Directory Services: Active Directory Service, LDAP, Sun Directory Server, DNS, WINS,DHCP

Databases: Oracle 11g,Oracle 10g, MS SQL Server 2008Hardware: HP/DELL/IBM servers, SCSI/RAID controllers, SCSI/ LTO, iSCSI, iLO, EMC VNX.

Disaster Recovery/Business Continuity: Zerto

Security, Web, Apps, Email: ISA, IIS 7.0, IIS 6.0, IIS 5.0, Citrix Metaframe, Citrix Presentation, VMware ESX. Vsphere, Vmotion. Tomcat3.2,Apache,Black Berry Serve, Active Sync

Data Backup Software: IBM Tivoli Storage Manager, Legato Networker, Veritas NetBackup.

Monitoring & Ticketing Tools: HP Open Service Desk, Splunk, Remedy, NetIQ, Clearquest, Tivoli, MOM, SCCM, BMC Patrol, Vcenter, Oracle Enterprise Manager

PROFESSIONAL EXPERIENCE

Confidential, Woonsocket, RI

Senior Systems Administrator/Analyst

Responsibilities:

• Deploying, Supporting and Administering Windows 2008, Windows 2012 and Linux servers hosting mission critical multi-tier business applications like Oracle, SQL, IIS, Enterprise Reporting Applications, on mainly HP/Dell Servers in a Distributed Multi Domain Environment.
• Experience with VMware sphere 6.5,6.0 ESXi, ESX configuration and deployment of P2V and V2V migrations and Vcenter management. Working experience with SFTP.
• Working knowledge of Automation tools like Jenkins, Puppet and DevOps.
• Maintain the on-going security compliance program to meet internal and external audit requirements.
• Cross-functional collaboration to ensure availability, reliability, and scalability of corporate servers to meet organizational business demands.
• Independently analyzed problems, researched potential technical solutions, evaluated alternatives and presented recommendations to the management.
• Collaborated with vendors, internal systems, and customers to provide problem-solving solutions with minimal impact to business operations
• Experience with vulnerability scanners such as Qualys and Recommended controls for Reporting, analyzing and reducing the impact of security incidents.
• Provide ‘on call’ support in response to business/production problems as needed whether they occur during the normal work hours or off-hours, in a timely and effective way to ensure minimum downtime and meet the required Service level agreement (SLA).
• Ensure continuous improvement of our systems, processes, documentation, business and client support to include updating procedures, adherence to performance metrics, capacity management planning and provide timely resolution to issues that arise.
• Aligned IT processes with ITIL by establishing weekly incident and problem management meetings and significantly decreased turnaround time.
• Contributed to performance and Disaster recovery testing on a quarterly basis.
• Provided consistent follow-up on incident / change tasks until final business objectives were met.

Confidential, Westwood, MA

Infrastructure Engineer/Consultant

Responsibilities:

• Experience working with all VMware technologies like vMotion, Storage vMotion, High Availability (HA), Fault Tolerance (FT), DRS and Storage DRS etc.
• Broad knowledge of Hyper-V and VMware ESX/ESXi Host Server and Virtual Machines Installation, Configuration & Maintenance.
• Worked with team to ensure compliance with all regulatory requirements.
• Worked on patching and maintaining Linux server environments.
• Deployed VMware infrastructure, including physical to virtual conversion of servers that were on month-to-month lease, reducing costs and tripling capacity.
• Provided application support, problem diagnosis and resolution with minimal business impact.
• Experience with vulnerability scanners such as Qualys and Recommended controls for Reporting, analyzing, and reducing the impact of security incidents.
• Ensure service performance meets or exceeds business expectations and is delivered in accordance with the required Service level agreement (SLA).
• Provided application support, problem diagnosis and resolution with minimal business impact.
• Worked on capacity planning and performance monitoring of applications and the enterprise environment.
• Mentored junior members of the team in developing robust and easily maintainable applications.

Confidential, Burlington, MA

Senior Systems Engineer/Consultant

Responsibilities:

• Operational responsibility for a large Microsoft Windows and Linux server environment.
• Worked on platform upgrade migration from VMware infrastructure to Oracle Virtual Machine (OVM).
• Participated in testing and evaluation of new technologies to ensure compatibility and functionality.
• Created architecture pictures of proposed implementation, flow charts for process flows, designed database schema or re-use existing structures and determining data movement strategy.

Confidential, Boston, MA

Senior Systems Architect

Responsibilities:

• Actively participated in the Root Cause Analysis team, diagnosed and resolved mission critical production issues affecting business production environment.
• Implemented & administered Windows Servers 2003, Windows 2008,Linux,IIS, and SQL Server 2005.
• Working experience with VMware ESXi, P2V, V2V, Vmotion, Vcenter.
• In depth knowledge supporting Virtual Desktop Infrastructure (view 4.x and 5.x) environment.
• Disaster Recovery and Business Continuity planning of the servers.
• Developed scripts (VB, Batch, WSH, Power shell) for automation of daily operational tasks and business rules documentation for small to medium size projects.
• Provided application support, problem diagnosis and resolution with minimal business impact.
• Worked on MS Exchange Servers in Clustering environment, VERITAS Clusters and Load balancing.
• Followed ITIL Processes including Change and configuration, problem, incident and service readiness and other established team procedures.
• Member of Root Cause Analysis team, which is the process associated with end-to-end detection, reporting, isolation and resolution of problems or faults.

Confidential, Boston, MA

Senior Systems Administrator

Responsibilities:

• Deliver IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, and information perspectives of providing business solutions within the IT infrastructure. This includes all aspects of ITSM best practices and methods from analysis, architecture and design, planning, implementation, and support.
• Worked with Active directory, Group Policy Administration and Exchange servers.
• Successfully supported various production applications, debugged and resolved many production issues for various applications.
• Successfully migrated Physical to Virtual using the P2V.
• Implemented and administered Windows Servers 2003, Windows 2008, Windows 2012 and IIS.

Confidential, Cambridge, MA

Windows Systems Administrator

Responsibilities:

• Worked with Quest Domain Migration Manager to upgrade Active directory forest. Deployed Quest Migration Console into the environment.
• Managed and maintained monitoring to ensure uptime and SLA levels.
• Worked with cross-functional teams to develop and publish applications at enterprise level.
• Performed Windows Server Security, Patch Deployment and Reporting.
• Experience with Symantec Backup Exec and Enterprise backup solutions.
• Support Microsoft DNS, DHCP and Group Policy Administration.

Confidential, Boston, MA

Business Intelligence Administrator/Analyst

Responsibilities:

• Responsible for COGNOS 8 BI Administration.
• Involved in troubleshooting and resolving the BI applications and integration issues.
• Created architecture pictures of proposed implementation, flow charts for process flows, designed database schema for re-use existing structures and determining data movement strategy.
• Deploying, Supporting and Administering Windows servers hosting mission critical multi-tier business applications like Oracle, SQL Server, IIS, Cognos Applications, Enterprise Reporting Applications, Citrix applications on mainly HP and Dell Servers in a Distributed Environment.
• Evaluated design of existing databases to judge their capability, effectiveness, reliability, performance, usage, maintainability and cost of ownership.
• Ensured minimum downtime and meet the required Service level agreement (SLA).
• Developed scripts (VB, Batch, WSH, PowerShell) for automation of daily operational tasks and business rules documentation for small to medium size projects.
• Followed ITIL processes by establishing weekly incident and problem management meetings and significantly decreased turnaround time.

Confidential, MA

Senior Windows Server Specialist

Responsibilities:

• Supporting Windows servers hosting critical applications like MS Exchange, Oracle, SQL server, IIS, and applications on mainly Dell Servers in an Active Directory Environment.
• Supported Active Directory, GPO, AD sites, trusts in the domain.
• Extensive expertise with Microsoft Server 2003 Enterprise, Datacenter, Standard and Windows 2000 Advanced Server.
• Working experience with VMware ESX 2.5.2, P2V and Virtual center.
• Worked on Microsoft Clustering and IIS Website Clustering and load balancing.
• Involved in Windows 2003 service pack upgrade and security patches.

Confidential, Mahwah, NJ

Windows Application Administrator

Responsibilities:

• Involved in VMware Design and WSRM project for performance and capacity planning.
• Supporting 1800 plus Windows servers hosting critical applications like MS Exchange, Oracle, SQL server, IIS,Linux, Citrix and applications on mainly HP/Compaq and IBM Servers in an Active Directory Environment.
• Worked with VMware ESX 2.5, P2V and Virtual center.
• Monitor and test server software performance and provide statistics and reports.