SUMMARY

• Around 6 Years of professional experience as Systems/VMware in supporting Windows NT/ 2000/2003/2008 servers and VMware
• Worked around Virtualization with VMware vSphere products, ESXi 5.5, 5.1, 5.0, 4.1, ESX 4.0 servers & vCenter servers 3.5, 4.0, 5.0, 5.1 and 5.5 web Client updated versions.
• Experience in Planning, Installing, Configuring, and Upgrading vCenter Server and VMware ESXi products.
• Administration of VMware Virtual Center and virtualization services VMware DRS, VMware HA, VMotion.
• Strong knowledge and experience on VMware ESXi 5.5/5.0/4.1/4.0 , and VMware vSphere 5 features including Virtual SMP, Storage DRS, profile driven storage, auto deploy and vSwitch design.
• Deploying Windows Server 2012 R2 Standard/Datacenter with Windows Server Essentials Experience role in an Existing Active Directory Environment.
• Worked on projects involving implementation and upgrade of SCCM.
• Performed SCCMAdministrative tasks like creating and deploying applications, packages and Operating System Deployment (OSD) task sequences.
• Strong understanding about SCCMworkflows like client installation, patch management, database replication.
• Worked on Specter & meltdown project, BIOS updates & driver updates of 2000 workstations & 120 servers through SCCM.
• Install & Uninstall applications & patches using SCCM 2012
• Expertise in DNS, DHCP and Active Directory services in Windows 2000/2003 servers.
• Expertise in building Microsoft Windows 2008 R2, 2008, 2003, 2000 servers using HP Smart Start, Array configurations, diagnosing server, Updating Firmware and PSP,Application Software under multi - platform environments, deployment & monitoring physical Servers.
• Worked in large complex directory environments with experience supporting Windows 2003/2008 Active Directory (AD).
• Experience with Microsoft Network Load Balancing and Microsoft Clustering technologies.
• Experience in building VMware virtual machines from templates and CD/ISO image.
• Administration of VMware Virtual Center and virtualization services VMware DRS, VMware HA, VMotion and SVMotion.
• Experience in configuring VMware standard vSwitch & dvSwitch.
• Experience in Planning, Installing, Configuring, and Upgrading vCenter Server and VMware ESXi products
• Experience in setup, configuration, and management of an enterprise VMware VDI Horizon View, vCenter, vSphere, and ESXi v5.x and daily operational support of this infrastructure.
• Experience in cloning VMs and deploy new virtual machines from clones.
• Experience in managing a team and the resources during Server Infrastructure migrations and platform upgrades.
• Experience in installing monthly security patches and fix patches on windows platform including with providing documentation.
• Converted many (P2V) physical servers to Virtual Machines using VMware vCenter Converter part of decommission legacy server’s effort.
• Provided 24/7 On Call production support onsite and remotely on rotation basis.
• Worked on SCCMfeatures like Desired Configuration Management, Power Management and Software Metering.

TECHNICAL SKILLS

VMware Platform Skills: vSphere 5.5/5.1 / 5.0 / 4.1 / 4.0 , ESXi5.5/5.1 / 5.0, ESX 4.1 / 4.0, Virtual Center Server, VCAC5.1,5.2&6, VDI, VMware View4.0/4.5&5.0, vCenter, VMware vCenter Orchestrator, HA, DRS, Storage vMotion, Site Recovery Manager, Host Profiles, vApp, VMware vCenter Heartbeat, VMware vSphere Client, VMware Thinapp, P2V, V2V, VMware Consolidated Backup, VMware Management Assistant, Capacity Planning, PowerCLI, Plate spin Power convertMicrosoft Products and tools: Active Directory Domain Services, AD lightweight Directory Services, AD Certificate Services, Active Directory Federation Services, Active Directory Rights Management Services, DNS, Exchange 2007, Exchange 2010, Hyper-V, WSUS server, PowerShell, SQL Server 2005, SQL server 2008, Microsoft System Center Configuration Manager, IIS 6, IIS 7, DHCP, TCP/IP

Platforms: Windows XP, Vista,7,8,8.1,10, Windows server 2016, Mac OS, UNIX, Red Hat Linux, CentOS, Virtual box, Hyper-V, VMWare V-Sphere, Windows Server NT 4.0/2000/2003/2008/2008 R2/2012, Microsoft Exchange 2003/2007/2010.

Management Tools: Putty, MKS Integrity Change Management Software, SIMAPANA COMMVAULT, TSM, SCCM, Groundworks VI Monitoring Tool, Vkernel Monitoring Software, Microsoft Robocopy GUI, Solar winds IP Address Tracker, Veaam Backup.

IT Tools: Microsoft SCCM 2012 R2, Active directory, iPrint, Novell, Citrix, VPN client, Blackboard, Microsoft office suite, G Suite, Office 365 suite, Group policies, Microsoft endpoint, Windows firewall, Symantec ghost, PowerShell scripting, Apache, Tomcat, Ansible, Chef.

Databases: My SQL, Microsoft SQL server, Microsoft Access, MS Excel.

Other: SAP ERP, TCP/IP, DNS, DHCP, ADDS, ADFS, FTP, SFTP,VoIP, Wireless 802.11 a/b/g/ac, Network security, Ethical hacking, OS deployment & Patch management.

PROFESSIONAL EXPERIENCE

Systems Engineer

Confidential, Delaware

Responsibilities:

• Performed VSphere upgrade from VSphere 5.1 ESX to 6.0 ESXi.
• Migrating virtual Distributed Switches to virtual Standard Switches.
• Designed, deployed and manage VMWareSite Recovery Manager.
• Installed, support and maintain EMC VMAX, & VNX.
• Provision SCCM2007/2012 infrastructure, Installation, Maintenance and administration.
• Managed Microsoft SCCMdeployments in a large-scale global environment of 2000+ users; oversaw deployments of large and complex applications targeted for mass audience.
• Upgraded SCCM 2012 to SCCM 03 with 2000+ workstation client and 120+ Server client.
• Developed PowerShell script to create collection in SCCM2012 during up-gradation of SCCM2012 also developed script to install DP and secondary site server on server.
• Developed script to create admin group and install exe files & remove apps from computers.
• Designing and writing Process document.
• Provided level-3 infrastructure support, and assisted in the maintenance and troubleshooting of SCCMsite server and client workstations; good understanding of the SCCMinfrastructure including boundaries, site server roles, and parent/child relationships in order to troubleshoot SCCM related issues.
• Updating and editing .MOF files for H/W inventory management.
• Provided on-call support by rotation to provide 24x7x365 support.
• VMotion of the Servers on the ESX hosts.
• Configured VLAN's and SAN on Virtual Servers.
• Installed and Configured ESX on HP/UCS servers.
• Installed and Configured WebSphere Application Server 5.1 and 6.1
• Install and Decommission new SCCMPrimary and secondary site servers.
• Used Wise Package Studio and/or Admin Studio to create MSI, and Wise Script to wrap packages for deployment.
• Creating SCCMconfiguration baseline for Desired Configuration Management (DCM)
• Administered Microsoft SMS servers for client/agent installation, software distribution, creation of advertisements and collections, hardware/software inventory, and software metering.
• Leveraged SCCMReporting and Query tools for the management of global enterprise resources including desktops, laptops, and windows servers in a 1000+ Windows users\' environment.
• Architect, deployed and manage VMWareVSphere environment for VMs including Windows 2003, 2008, 2012R2.
• Provide day to day support to clients on various issues, working on tickets daily and providing troubleshoot methods to other teams.
• Completed Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of Windows 2000, 2003, 2008, and 2012 as well as Linux servers to VSphere.
• Build, configure, update and deploy VMs and templates.
• Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
• Responsible for managing customer virtual servers and troubleshooting daily issues related to disconnects, latency and downtime.
• Troubleshoot and monitored network using SNMP and Solar winds network monitoring tools and also used ping, Cisco CLI.
• Involved in large data center migration - planning, designing, moving servers to new data center, coordinating & troubleshooting issues.
• Configuring and managing the Network Interfaces.
• Writing & modifying VBS scripts for FTR & Court journals proprietary application.

Confidential, Chicago, IL

Systems Engineer

Responsibilities:

• Troubleshooting 30 retail stores & handling help desk for ticketing 24*7.
• Providing network, CCTV & NEST system implementation & support.
• Integrating new IT infrastructure & implementing IT projects.
• Administrating AD & new user logins & O365 account & implementation.
• Administration & Configuration of SCCM 2012
• Managing SQL databases & writing SQL queries, WMI queries for reports.
• Creating device collections & configuring collections.
• Creating task sequences for OS deployment & OS upgrades
• Manage inventory & documentations.
• Create user guides & training documents.
• IP Printer configuration & maintenance of print servers
• Manage ticketing system & creating knowledge base.
• Providing support & troubleshoot problems with Exam-soft application.
• Handling & supporting user base of 500+ with 200 windows workstations, 120+ POS systems.
• 25+ iPad's, 5 android tablets & 5 Mac laptops.
• Provide remote help & troubleshooting with system issues.
• Facility with Windows 7 and 10, Server 2008 and 2012, Virtual Technology,
• Deploy systems for end users.
• Provide support in network related issues.
• Provide support for ongoing technology maintenance.
• Operate and troubleshoot scanners, printers and graphics equipment.
• Work with peripheral devices, and to change and replace computer parts.
• Create knowledge base.
• Requirement gathering from customers & providing quotations for IT support & CCTV.
• Provide solutions for HW & SW problems & Taking data backups.
• Maintenance of servers, CCTV installation, support & maintenance.
• Implemented V-Tiger open source CRM dashboard & provide reports.

IT Graduate Assistant

Confidential

Responsibilities:

• Build, configure and deploy VMWareVirtual Machines and templates.
• Creating and managing multiple snapshots, migrating production VMs from ESXi hosts.
• Configuration of VMotion, vSwitch, and VLAN in VMWareVirtual center.
• Providing and maintaining user access in vCenter.
• Working on troubleshooting the triggered alarms generated from VMWarevCenter Server and solving the SNMP traps rise in vCenter.
• Provided 24/7 on call support for offshore team.
• Worked on VSphere Data Protection for virtual machine backups and disaster recovery. Migrated datacenters and converted physical servers to virtual servers using VMWareConvertor.
• Created and managed resource pools for Virtual Machines.
• Creation & Troubleshooting of Virtual Network, ESX & Virtual Machines.
• Creation of templates from VMs and deploying VMs from templates.
• Configuration & Administration of Windows Server 2012 using SCCM 2012 R2.
• Administration & configuration of users, computers & groups using Active Directory & Group policies.
• Facility with Windows 7 and 10, Server 2008 and 2012, Virtual Technology VMware’s, Apple OS X, Linux, CentOS.
• Provide smart classroom support & Create user guides & training documents.
• Preparing reports for Management review.
• Patch management & updates using SCCM 2012.
• Managed Active Directory services using predefined company scripts (Creation of Accounts) and provided server and client support for all issues such as logon failures, account lockout, network connectivity and authentication issues.
• Installing, Configuring & Trouble shooting of the new ESXi 5.1 HP/DELL and UCS servers.
• Installation and configuration of Windows servers 2003, 2008, 2008 R2, and Linux Virtual Machines.
• Installation of VCenter server and Configuring ESXi - host's within the cluster using vMotion and HA.
• Installing patches by creating custom baselines and remediating host using the VUM
• Manage ticketing system & creating knowledge base using Zendesk ticketing system.
• Providing support & troubleshoot problems with Exam-soft application.
• Handling & supporting user base of 500 with 700 windows workstations, 50 iPad's, 40 android tablets & 50 Mac laptops.
• Provide remote help & troubleshooting with system issues, printers & network issues.
• Provide support & configure network technologies & hardware.
• Provide the support of building the server, patching, user administration tasks, deployment, software Installation, performance tuning and troubleshooting.
• Provide support for ongoing technology maintenance and enhancements.
• Operate and troubleshoot scanners, printers and graphics equipment.
• Comprehensive Database Management (MS SQL & MySQL).
• Created DRS and Custom roles for users and Administrators
• High availability, Clustering, vMotion, Storage vMotion.
• Server Consolidation with VMWareConverter (P2P and P2V Conversions)
• Snapshot manager and restoring a snapshot.
• Knowledge of DR using SRM for vm's.
• Installation and Managing VMWareView 5.0 Setup.

IT Service coordinator

Confidential

Responsibilities:

• Lead team of 5 field technicians, guiding & mentoring them.
• Implemented V-Tiger open source CRM dashboard & provide reports.
• Handling Clients for IT Services, Ticketing & knowledge base management using CRM dashboard.
• Procuring software & hardware for clients from vendors like HP, Dell.
• Providing 24-hour on-call support, including evenings, weekends, and holidays.
• Requirement gathering from customers & providing quotations for hardware requirements.
• Created packages, Programs and the distributed the content to Distribution points and deployed to User and Device Collections in SCCM2012 R2
• Created MSI using Wise Studio 8.0, also used to extract exe by compiling WSE script
• Integrated MDT with SCCMfor effective Migrations and Deployments and Created Custom Migration Task Sequence for User State Migration
• Proficient in Packaging Microsoft Office and Virtualizing the Microsoft Products and deployed via SCCM
• Led team and assigned tasks to offshore teams. Performed Quality Control for packages created by Packagers to see if they meet all requirements and Standards
• Manage VMWareInfrastructure/vSphere clusters on Production, Corporate and Test/Development environments.
• Fine tune VMs configurations to get the best performance/resource consumption
• Detection of VMWareissues, monitoring and ownership of standards and requirements.
• Participate in capacity planning for the infrastructure.
• Provide tools and procedures for resources provisioning.
• Document the process and procedures.
• Propose VMs provisioning solutions to be analyzed and/or implemented.
• VMWareEsxi 4.1 design, setup installation configuration and Administration.
• VMWareVirtual Center Administration.
• Upgrading the VMWareenvironment to the latest version.
• VMWareHA, DRS, FT, vDS, Resource Pools, Host Profiles, and VM monitoring allowing our clients to benefit from simplified disaster recovery and ongoing monitoring of the virtual infrastructure.
• Creating linked clone desktop using snapshots.
• Performance and capacity planning for vCenter environment using VOps.
• Working closely with project management and Architect team.
• Patch the hosts using update manager and profile.
• Migrated obsolete hardware platforms to VMs via VMWareConverter.
• Monitoring VMs and ESX servers (CPU, Memory, Disk, and Network Utilization).
• Wyse Thin Client Configuration, implementation, setup, support and Administration.
• Management and Procurement of all System and Hardware Maintenance Contracts.
• Configuring and implementing Clusters based on the requirement.
• Installed and configured SAN with EMC Director Switches/Edge switches and Zoning all Servers.
• Microsoft Server & VMWare management & administration using active directory & group policy.
• Patch management & updates, CCTV installation, support & maintenance.
• Work with business and application development teams to extract requirements and propose appropriate
• Maintenance of Servers (Windows, Linux, Hyper-V, VMWare).
• Built and maintained a SharePoint portal for internal applications using SharePoint Service and IIS.
• Involved in Implementing a Private Cloud and Virtual Desktop environment using Citrix XEN Desktop.
• IT service delivery in multi locations.

IT Engineer

Confidential

Responsibilities:

• Provide software & hardware - updates & upgrades, Patch management.
• Implementing VMware’s & administration of Microsoft server 2008.
• Help & support for CRM dashboard & Tally ERP 9.0.
• Provide networking solutions & configuring modems, Switches & routers.
• Provide general IT support & Troubleshoot IT related problems.
• Handle 200 workstations & related IT infrastructure management.
• Monitoring the regular Backup of Data.
• Configured backup/archive policies using ADSM utility and sys images of root volume group to meet data archiving requirements and disaster recovery readiness.
• Maintenance of websites designed and developed by the company at that time.
• Installation, Configuration and Administration of Windows Servers and Local Area Network.
• Authoring IT policies, procedures and SLAs.
• Maintenance of Datacenter and ensure its uptime and business continuity.
• Installation Configuration and Administration of VMWare.
• Maintenance and Monitoring of Data and Voice Networks (LAN, WAN, VPN, VOIP etc).
• Responsible for organization’s IT Security using a Cisco PIX Firewall.
• Comprehensive Database Management (MS SQL & MySQL).
• Maintenance and Monitoring of Servers (Windows, Linux, Citrix, VMware).
• Involved in Space/Usage Monitoring, Anti-Virus Support, Install/Configuration, System Evaluation/Testing, System Upgrades, System and Data Backup/Recovery etc.
• Responsible for helpdesk support using service now, Remedy, ITIL, ITSM ticketing system, inventory and system reporting.
• Participated in the migration planning, developing, testing and moving in separate phases of various projects.
• Configured incremental and full back up with Networker.
• Scheduling the backup processes, Backup / Restore procedures.
• Created workstations build records using VMware and built the packages on VMware
• Certified the software for the packaging requests using Verification Component
• Tested packages in different windows systems by using VMWare and on separated test machine
• Used VB Script for Custom actions and created components and associated with feature as required
• Created, modified and customized MSI packages using Orca
• Used SCCMas a deployment tool for deploying applications on to user machine
• Created SCCMProgram for different packages and creating and updated the distribution points
• Edited Tables, Created Components, and Created MSI's in Admin Studio for Windows Installer
• Creation and management of virtual machines, installing VMware tools, creating Templates, Cloning, deploy Virtual Machines from Templates.
• Planning, implementing and managing Microsoft Exchange Server 2008.
• Designed and implemented Microsoft SMS 2003 server site hierarchy for Asset Management and managing security updates.