SUMMARY:

• A+ Service Technician with a specialty in Microsoft Windows and DOS environments
• Sixteen years of experience in supporting and maintaining IBM PC's and compatibles including Pentium hardware platforms.
• Microsoft Certified Systems Engineer - Implementing and Supporting NT Server 4.0, NT
• Workstation 4.0, NT Server in the Enterprise
• (CCNP) Cisco Certified Network Professional.
• Twelve years administering and maintaining forty-user multi-platform LAN - WAN.
• Excellent troubleshooting and problem solving skills
• Extensive use and knowledge of Microsoft Word, Excel, and Access applications
• Project leader of all SCO Openserver and Windows 2019, 2016, 2003, NT server installations.
• Strong interconnectivity background with Windows 7, Windows 2000, XP, NT to Novell, and UNIX perating systems. Including Windows and UNIX printing environments using HP print server devices.
• Installed and configured Confidential s routers and switches.
• Install and configure remote connectivity services using Telnet, Terminal Services, PC Anywhere, RDPMicrosoft NetMeeting.
• Repair and install data/voice CAT 5, & 6 cabling for Ethernet, and serial connections.
• Including connection termination hardware such as patch panels, 110 crossover panels and punch down blocks.
• Design and implementation of various NetWare environments including, NetWare 5.0, 4.11, and 3.12.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Provide trading floor IT support for Well Fargo securities. Configure and rollout hardware for new Hudson
• Yards trade floor. Provide day to day support for securities trading floor for migrated sales and trading

Confidential

FID Frontline Floor support

Responsibilities:

• Provide day to day floor support for Fixed Income Sales and Trading PC and UNIX environment.
• Install, upgrade, and repair desktops and workstations. Migrate users profiles, configure all applications and peripherals. Experience troubleshooting Bloomberg and Reuters market data applications. Troubleshoot and resolve Windows 7, and Windows10 end user problems ranging from
• Microsoft Office to all in house trading applications. Test and integrate all new applicationsintroduced into the FID trading environment. Real time use of Windows PowerShell for Active Directory administration and hardware performance monitoring.

Confidential, Queens Village, New York

Responsibilities:

• Support twenty user, five server TCP/IP network. Maintain and perform administrative duties on four
• Windows 2003 servers, and one SQL 2000 Server. Oversee all hardware and software upgrades including data conversion projects. Maintain backup media for MRI property management software. Maintain and update all Windows 7 and 10 Professional workstations in domain.

Confidential, New York, New York

Desktop support

Responsibilities:

• Provided on site desktop support of Windows 2000 hardware and software for the SVMC
• Manhattan campus. Upgrade and install new hardware as requested by end user.

Confidential, New York, New York

XP Migration\FID Desktop support

Responsibilities:

• Worked on Windows XP migration, gathering and confirming application, hardware, and user profile configurations. Built, deployed and supported XP workstations certifying user specific applications and network connectivity.

Confidential, New York

Deployment/Network Technician

Responsibilities:

• Pre-field workstation demographic, hardware, and software information for preceding 5000 user enterprise PC refresh project. Created and administered MS Access database for supplying daily progress tracking data in Excel spreadsheet form.
• Build and image Windows 2000 workstations using Norton Ghost. Deploy new PCs, migrate users data and Outlook Exchange configurations. Duties included, support and installation of all user applications. Including but not limited too, all Microsoft Office products, Citrix & Oracle clients, Rumba emulation software.
• Administer and maintain refresh project Access database. Reconcile and organize final refresh project data for deployed refresh workstations, and remaining not refreshed systems. Extract and prepare database information for migration to Confidential AIM and SAP inventory databases. Provide asset information support for Confidential project managers and work flow analysts. Periodically resolve help desk service request tickets for SVCMC workstation sites.

Confidential, Floral Park, New York

Field Service Technician/Network Technician

Responsibilities:

• Diagnose and repair on-sight LAN networking problems. Install and configure backup tape drives, printers, NIC cards, modems, and application software. Telephone support of Practice Management System hardware and software. Installation and administration of upgraded NetWare LANs running multi-platform clients
• Upgrade of existing NetWare 2.1, 2.2, 3.12 and Personal Netware systems with new hardware. Configure Practice Management System software to run on the new network. Install all client and server operating system software. On-sight support and troubleshooting of PCN Health network version 1.5 hardware configuration and connectivity problems. Train clients on new network features and address all questions and related problems.
• Project leader in the implementation of PCN Health Network data migration to Medical Manager 9.20. Fresh install of Acer 500 series servers configured to run both PCN Health Network and Medical Manager for no down time system transition to Medical Manager. Integrate existing client hardware for new Medical Manager software. Maintain and support all new Medical
• Manager/PCN Health Network systems during transition period. Install and configure all client operating systems on new hardware, including SCO Openserver 5.05, Win NT 4.0, and Win98. Configure all serial, dial-up, and network connections on new Medical Manager systems, including all printing functions for both systems.