SUMMARY:

• Over 25 years of progressive Information Technology experience including team leadership and project management with primary focus on Cybersecurity, off the shelf software configuration and customization, web - enabled database development and business process design and development. winning contributor who utilizes innovative analysis and problem-solving techniques. Skilled in requirements elicitation and negotiation with diverse stake holders. Drives business change and IT transformation.

TECHNICAL SKILLS:

Software: CyberArk, Splunk, Tableau, Service Now, SharePoint, Neo PLM, Business Optix, CMdb, Apptio, Confluence, Tanium, HP Asset Manager, SalesForce & Service Cloud, JIRA, netFORUM, MemberNation, Oracle ERP, MS Project, ConceptWave, XML Spy, HP Quality Center, Toad, Rose Modeler, ERwin, DataArchitect, MS Office, MS Access, Visio, PeopleSoft Accounting and HR, MS SQL Server Studio, AtTask, Work Front

Programming Languages and Standards: VisualForce, Apex, OAGis, SQL, PL/SQL, DDL, HTML, CSS, UML, XML, XSLT, Perl, C, C++, Java, JSP, Javascript, Servlets, shell script, cron script, WebSQL, SQR, PeopleCode, PeopleTools, Application Engine, PowerBuilder, Smalltalk, FOCUS, Custom APIs

Databases: Oracle 12c, 11g, 10g, 9i, 8, 7; MS SQL Server, Sybase, MySQL, Ingres

Operating Systems: Windows, OS X, Unix, Linux, Solaris, Netware, AIX, XENIX

Network Admin: LAN, WAN, Firewall, security, Internet, FTP, web, Apache, SSH, LDAP, MS AD

PROFESSIONAL EXPERIENCE:

Confidential, Raleigh, NC

Cybersecurity Consultant

Responsibilities:

• Team-based work serving as tactical IT liaison to the business through building and fostering cybersecurity partnership.
• Develop deep understanding of the business area and its supporting technology; developing and streamlining business process.
• Gather and validate business needs to translate into requirements for technical team.
• Develop and maintain roadmap and release schedule.
• Drive enterprise governance of cybersecurity best practices and link to release scheduling.
• Drive global/remote access onboarding/scheduling enterprise-wide for test and development.
• Drive global/remote access onboarding/scheduling enterprise-wide for production and operations.
• Provide cross-department and cross-project oversight and cohesion for cybersecurity team.
• ISO role: develop/gather application security architecture details as Security Blueprints.

Confidential, RTP, NC

Senior Business Analyst

Responsibilities:

• Team-based work serving as tactical IT liaison to the business through building and fostering partnership.
• Develop deep understanding of the business area and its supporting technology as well as broad understanding of overall business unit.
• Gather and validate business needs to translate into requirements for technical team.
• Deliver solutions that meets business need and expectation through business requirement gathering.
• Work with technical teams to develop technical requirements and solutions.
• Manage lifecycle and associated documentation package for systems.
• Accountable for projects throughout entire lifecycle; depending on scale and complexity may require input or guidance on critical decisions.
• Identifying solutions or opportunities that can help improve Business processes.
• Provide information on business focused application questions and able to identify and leverage resources across IT
• Model and enhance business process diagrams and other related models to capture business operations change requirements within defined opportunities or projects, modeling both current and future state, typically using a graphical BPA or business process modeling tool.
• Document or map business processes targeted for change via approved projects, both current and future state. Determine and document the impact of process changes for the process owner.
• Define the needed business cases with project team and process owner, defining business outcomes, including current baseline and future target metrics, such as leading and lagging indicators, and linking to strategic key performance indicators (KPIs). Document business requirements for system enhancements and collaborate with IT to ensure effective development and testing needed for successful solution deployment.
• Assess systems against corporate and regulatory requirements and drive change to ensure compliance in the GxP environment
• Develop understanding of the process analytics applications, hardware, and supported processes utilized in the GxP environment
• Develop processes, SOP’s, systems to support applications and equipment in the GxP environment
• Provide recommendations to address and resolve business issues, improve business processes and leverage opportunities
• Ensure system processes maintain and follow data integrity, quality, and change management guidelines in the GxP, highly regulated environment.

Confidential, RTP, NC

Senior Infrastructure Business Analyst

Responsibilities:

• Drive transformation across IT and business domains, establish vision for change
• Understand business need, create clear problem statement
• Identify process enhancement opportunities
• Develop and validate business cases with expected benefits and estimated funding needs
• Identify, engage, secure management commitment to fund and drive new opportunities
• Identify and manage requirements across the portfolio, enterprise, disparate disciplines
• Document current & to-be processes, technologies, workflows and data flows
• Prepare gap analysis, use cases and implementation plans.
• Identify dependencies and risks; drive integration of parallel activities across the program
• Establish requirements prioritization process, develop requirements specifications
• Perform solution evaluation and selection
• Partner with service management, solution architecture, product management, and engineering to develop solutions that meet the requirements
• Elicit customer agreement on solutions; represent customer interests in the solutions process
• Articulate and address new solution implications on current and future technology, process, and organization landscape
• Partner closely with project managers, business partners, customers, internal and external suppliers
• Ensure successful testing and delivery of solutions within agreed specifications
• Work with teams local and remote; work in waterfall and agile project methodologies
• Work with big data, data lake, business intelligence, information transformation and aggregation
• Work with Apptio, Tableau, HP-AM, JIRA, Confluence, GitHub, Tanium

Confidential, Durham, NC

Senior Enterprise Business Analyst

Responsibilities:

• Work closely with business stakeholders in a highly regulated Healthcare Insurance environment and across the enterprise to gather process requirements for developing project solutions - very diverse teams
• Work closely with Architecture Team to evaluate solutions utilizing systems, technologies and vendors
• Develop business processes to improve staff and member experience
• Develop policies to govern data quality via diverse ingestion processes
• Develop expertise in mastering data to increase quality of data and maintain state and federal regulation compliance
• Support effort to move applications and data stores off of legacy platforms
• Technologies: Reltio, Collibra, CRM, ERP, Salesforce and many others
• Waterfall and Agile environments; Project management

Confidential, Durham, NC

Senior Business Analyst

Responsibilities:

• Work closely with business stakeholders to gather automated process requirements for developing solutions - very diverse teams from Ethics to Graphics Design
• Work closely with Architecture Team to evaluate solutions utilizing systems, technologies and vendors supporting the future technology roadmap
• Specifically architect member value user interface and system suite integrations with Salesforce
• Support updates and repairs of current netFORUM (CRM/AMS) member database - writing use cases, user stories - organized into epics and sprints - JIRA
• Work closely with vendors to service solutions for all IT systems
• Technologies: CRM, ERP, SOA, SSO, OKTA, MS AD, Service Cloud (ServiceNow) and many others
• Develop business cases to justify budget of system projects - $10 million annually
• Develop business processes to improve staff and member experience
• Agile environment, Highly regulated Accounting environment

Confidential, RTP, NC

Director, Business Systems

Responsibilities:

• Lead effort to ensure consistency of Business System usage across the organization
• Project Manager for upgrades made to Personify (AMS CRM)
• Train and manage staff in using all Business Systems
• Work with stakeholders to evaluate multiple business requests for enhancements
• Gather requirements, define scope and costs and prioritize backlog of requested efforts
• Work with external vendor teams on enhancement requests
• Collect report specifications from stakeholders for reporting processes in regulated Automotive environment using Crystal Reports, SQL Server, SAP Business Objects and Personify
• Address and resolve system discrepancies in data and data structures
• Identify key documentation gaps and devise standard operating procedure to create, store and distribute key documentation
• Present reports and information to Directors and Executives in support of recommended business decisions technology onboarding and departure of employees evaluation and acquisition of new equipment interaction with support vendors versight of all technology change

Confidential, Charlotte, NC

Senior Business Systems Analyst

Responsibilities:

• Support Project Plan development
• Evaluate and Consolidate Business Requirements identifying issues and project gaps.
• Develop Call Flows and Technical Use Cases and User Stories defining system interface data structures.
• Work with Subject Matter Experts to document existing systems in support of new efforts.

Confidential, RTP, NC

Senior Business Systems Analyst

Responsibilities:

• Evaluated Confidential business systems to determine Audit Compliance with ASCA (highly regulated Mortgage Services environment) - worked with Business and IT Stakeholders to thoroughly document each system including audit gaps.
• Gather Business and IT requirements for closing ASCA System gaps.
• Produce detailed specifications supporting gap requirements with attention to user stories, development, testing and implementation.
• Provide support for ASCA System Audit defense.

Confidential

Senior Business Systems Analyst

Responsibilities:

• Performed Project Management and Business Systems Analysis to identify and design solutions to complex business and computer-based systems ensuring that all issues and ramifications are considered before implementation producing formal documentation including use cases and user stories. Ran conference calls and project schedules with much concentration on project interdependencies paying attention to each project plan.
• Received Excellence for contributions to the 2010 Managed Ethernet Projects. Recognition noted tireless efforts resulting in on-time deliverables, and quick resolution of issues allowing testing to complete on time. Cited as a respected team member.
• Received Ovation for providing excellent support for MIPT during the 7.3 release as well as other Managed Service projects. Worked post-implementation defects resolving Managed Services issues. Recognized as a true benefit to the organization.
• Worked with analysis team to provide consistent holistic solutions across all projects and systems from beginning to end over the course of multiple release cycles.
• Worked with highly diverse external teams to consistently provide high quality solutions to business and system challenges of varied complexity and difficulty.
• Supported all aspects of the implementation release cycle (all SDLC steps) including but not limited to: approach and architecture identification and design; requirements gathering and identification; use case development; level of effort (LOE) evaluation; analysis and design; testingdesign for system, end to end, integration. user acceptance, and shake-out testing; coding support; database table design; data migration.
• Assisted in all aspects of production support: trouble-shooting, root cause analysis, code-fix design, minor code-fix implementation scheduling, and user notification.

Confidential, RTP, NC

Solutions Analyst

Responsibilities:

• Develop,analyze, and validate Business Requirements in collaboration with cross-functional teams (user stories, BRD, impact assessment, AS-IS vs. TO-BE process design/review, etc.).
• Capture, review, and finalize detailed IT Requirements to support business requirements (Impact assessment, Fit/Gap analysis, Functional Specification documentation/reviews, Process/Data mapping, etc.). Develop, socialize and coordinate test cases supporting requirements/timelines.
• Identify and recommend business process/date integration improvement opportunities to design the most optimal B2B solution to meet business needs.
• Participate in deployment planning, Go-Live readiness, and normalization support.
• Establish and strengthen cross-functional working relationships and communications with key stakeholders (Biz/IT Analysts, PMs, etc.) on activities progress and issue dispositions.
• Advocate and ensure compliance with Cisco established B2B integration standards, tools, and architecture (OAGis, UML, etc.).

Confidential, Raleigh, NC

Application Analyst Programmer

Responsibilities:

• Oracle DBA - Established standards and implemented database instances for development, test and production environments. Maintained integrity of environment through troubleshooting, performance tuning, backup, recovery, and architecture management (patches and upgrades)
• Project Manager - Analyzed and designed for entire SDLC via requirements gathering, business process analysis, detailed specification, and timeline management. Designed database architecture and all data models using design tools; DataArchitect, Rose Modeler and ERWin. Managed all migration activities: DB2 to Sybase to Oracle; FOCUS Mainframe application and database to Oracle web application. Responsible for the on-time, on-budget, on-quality release having collaboration with business and technology teams and thorough management of all vendors.
• Web Application Developer and Mentor - Developed applications in SQL, PL/SQL, C++, C, Perl, Java, Javascript, HTML, XML, UML. Established policies and 'best practices' procedures for development team.
• System and Network Administrator - Deployed and maintained network (WAN and LAN), servers, PCs: Sun, IBM, Dell; Unix (Solaris, AIX), Linux, Netware, Windows 95/98/2000. Maintained software: FTP, web, Apache, legacy mainframe applications, network security and directory integration: SSH, LDAP. Assisted NCGS with Big Data project mapping NC Flood Plain.