SUMMARY:

• Key Player in Mission Critical Network Improvement Strategies Expert in Translating Business Needs into Comprehensive IT Initiatives
• Dedicated and results - driven IT operations professional with experience in the administration, support, and troubleshooting of large-scale networks with a focus in network stability and security engineering.
• Highly coveted blend of business acumen and IT technology expertise to best represent the voice of the end user. Calculated risk taker to get processes moving quickly in transforming ideas into action that translate into concrete operations plans in keeping businesses viable in fiercely competitive consumer markets.
• Consistently promote excellent relationships with clients, vendors and partner organizations based on earned trust and respect.
• Robust reputation for clearly and effectively communicating to audiences from a variety of cultural, al, and economic background; bilingual English and Arabic.
• Proven capacity to deliver complex projects on-time and within budget despite shifting priorities, demanding expectations, and stringent deadlines.
• Good knowledge and experience With (Active Directory, Azure, Windows servers, Exchange Servers, PowerShell, vSphere and Office 365 ( Teams, OneDrive and SharePoint ) .
• Troubleshoot M365 Related issues for Exchange Online, Share point Online among other products.
• Strong history in providing exceptional customer service.

TECHNICAL SKILLS:

Technology and Tools: Intermediate Excel (Pivot Tables, VBA Scripting) Fundamental Statistics (Modeling, Forecasting) Python Programming (Python 3, NumPy, Pandas, Matplotlib, API Interactions, Web Scraping) Databases (Postgres/pgAdmin, MongoDB, Extract - Transform-Load (ETL) Front End Web Visualization (HTML, CSS, Bootstarp, Dashboarding, JavaScript, Geomapping with JavaScript libraries) Business Intelligence Software (Tableau) Advanced Topics (R, Big Analytics with Hadoop, Amazon Web Services, Machine Learning)

PROFESSIONAL EXPERIENCE:

Confidential, Marlborough, MA

Exchange online Administrator

Responsibilities:

• Exchange online Admin /Configuration, Support and troubleshoot Exchange Services (Mail flow, Permissions, Compliance and Protection)
• Active Directory Admin / Configuration, Support and troubleshoot
• Office 365 System Admin /Configuration, Support and troubleshoot all Office365 Applications
• SharePoint administrator developer/ setup, Configuration, Migration, Support and troubleshoot
• Azure Admin
• Lead Project to migrate Data from Share Drives to Share Points
• NS implementation - working with third party to migrate from Sage to NetSuite.
• Diagnose and solve complex issues with servers using vSphere.
• ServiceNow Modules: Incident/Problem Management, Change Management, Knowledge Management, Service Catalog, Service Portal, Notification, Project Management, Performance Analytics, Reporting, Software Asset Management Professional, Orchestration, Workflow, MID Server, LDAP.
• Cloud-based Services: GCP and AWS.
• Strong expertise (Teams, SharePoint, and One Drive)
• Supporting Lync/Skype/Teams, ADFS, Active Directory, GPO, Trend IMSVA, Proof Point Good for Enterprise and AirWatch/Intune environment.
• Administer Active Directory Users/Exchange mailboxes Create Single User with O365 Mailbox.
• Experience with Office365 Licensing and troubleshooting

Confidential, Pawtucket RI

Systems Administrator

Responsibilities:

• Provide analytical assistance to set up, configure, troubleshoot and repair the computer system for the organization. Supports Microsoft Office 365 Exchange Online users using MS Office Outlook 2016 and OWA. Manage the hardware and software component needs of the organization by ensuring procurement of the related supplies. Set up and support Office 365 services and products.
• Cater to user requests and requirements by installing new systems or enhancing the existing ones. Establish quality standards for the desktop support components to be used in the organization. Monitor server performance and availability. Analyze malfunctions and develop action plans to address unsatisfactory occurrences. Executed effective processes for administration, and support services for Microsoft Exchange applications Ensure Windows server availability follows Service Level Agreements.
• Promote and maintain server patch management practices. Liaise with vendors, suppliers and professional services. Inbound\Outbound mail flow troubleshooting on all the version of Exchange server
• Provide metrics for capacity management purposes. Apply operating system updates, patches and configuration changes. Communicate with, educate and support end users to inform of system upgrades and changes. Support and maintain Active Directory and G Suite systems. Configuration and support of Group policy. Provide G Suite Email Support. Participate in disaster recovery testing. Perform software and hardware firmware upgrades.

Confidential

IT Support Analyst

Responsibilities:

• Supported company in INFOR ERP, and APLUS GUI system and Handshake system. Maintained MDM, AirWatch (iPhone, iPad, Samsung Galaxy, laptops), and Apple (DEP, VPP). Diagnosed and solved complex issues with software and hardware. Created documentation for new software and hardware. Provided support for Field Support Staff, remote messaging administrators, and Help Desk staff.
• Supported outlook email. Performed updates on Windows: XP,7, 8.1,10 and MS Office: 2010, 201.3. Supported Pet Food Experts Vidyo Conferencing. Provided support for Active Directory.
• Maintained all user and group lists for e- mail and database access. Created, maintained, restored, and update mail files, mail file templates and the address book. Maintained Service Now Ticketing Systems.

Confidential,, Waltham, MA

Co Lead, Desktop Support

Responsibilities:

• Co - managed the operations in providing deskside support to users as needed. Diagnosed and solved complex issues with software and hardware. Supported Lotus Notes to Office 365 email migration.
• Maintained Mobile Devices: Blackberry, iPhone, iPad, Samsung Galaxy. Updated Windows: XP,7, 8.1 and MS Office: 2010, 2013. Managed Remedy Ticketing Systems. Providing mobile device phone support.

Confidential, Marlborough, MA

Information Center Representative

Responsibilities:

• Handled incoming calls from customers to troubleshoot and resolve standard issues; referred others to appropriate departments.

Confidential

Human Resources Coordinator / Backup IT Specialist

Responsibilities:

• For Saudi Arabian employment recruiter, advertised job openings; selected qualified candidates to interview.
• On occasion, interviewed appropriate candidates; made recommendations and set up final Skype interviews with Saudi Arabian manager. Managed paperwork, visas, and medical documentation for new employees.
• Administered help desk software. Escalated problems to other network staff, system staff, or applications staff when the problem was not easily identified and corrected.

Confidential

Senior Administrative Assistant, Customer Care Department

Responsibilities:

• Consulted with and assisted manufacturer’s representatives in the installation of new computer equipment. Developed and maintained software and hardware inventory and tracking systems; developed inventory lists and orders, stocks and stores electronic components. Troubleshot repairs; maintained, installed and performed testing activities on various computer equipment.