Profile:

• Experienced Information Technology Enterprise Administrator with over 16 years' of experience.
• Praised for outstanding customer service, problem solving, and thinking outside of the box.
• Strong technical troubleshooting and analysis skills balanced with strengths in teamwork, commitment, and leadership.
• Compared t a sponge when it comes t learning, managing, and seeking more knowledge
• Proven oral and written communication skills comfortable delivering presentations t large groups and training both technical and non-technical people in group settings as well as one-on-one.

Technical Expertise:

• Client Operating Systems All versions of Windows and various Linux distros
• Server Operating Systems All versions of Windows Server and various Linux distros
• Apple Hardware and Operating Systems Mac OSX
• Virtualization VMWare, Virtual Box and Microsoft Hyper-V
• Database Oracle, MS SQL Server, Paradox, Firebird, Microsoft Access, MySQL, PostgreSQL and Sybase
• Web Design HTML4, HTML5, CSS, XML
• Infrastructure Active Directory, MS System Center Suite, Citrix Presentation Server, DHCP, DNS, LAN/WAN, Telephony Fiber Optics, Internet Information Server, TCP/IP, QOS, Switches Hubs, Router Configuration, Network Firewalls, Microsoft Exchange, Email Security Virtual Appliances, Symantec Corporate Protection, Trend Micr Corporate Protection and VOIP
• Programming concepts and understanding
• Management Budgeting and strategic planning of resources and service needs, personal development of team, written communications including many user manuals and guides, purchasing and time management
• Knowledgeable in Server and Client Hardware

Related Experience:

Confidential

Infrastructure Administrator IS Administrator for multiple plants, including corporate infrastructure. Was the senior team leader on the Server, Messaging, Security, and Automation service teams. Implemented and supported the entire Microsoft System Center suite, specializing in SCSM, SCCM, and SCOM. Supported over 1200 users at Tier 2 and Tier 3 level. Selected Accomplishments

• Implemented MOF and ITIL practices through System Center
• Migrated legacy servers t VMware virtual servers and upgraded the AD environment from functional and domain level of 2003 t 2008 R2
• Created ways t record billable hours from SCSM t better see where our service teams were being utilized time wise by creating SQL reports
• Migrated three large plants from our infrastructure by creating a whole new AD infrastructure t support the migration
• Exchange 2010 implementation and support for 1200 mailboxes
• Various PowerShell scripts t support the environment by reporting nightly information
• Migrated on premise infrastructure t cloud services Microsoft Azure, Office 365, and Intune
• Managed several successful projects and promoted growth in others, which led t several team members being promoted and working at a higher level
• Established numerous policies t promote current documentation and communication amongst the IT team and the company

Confidential

System Engineer

Project and support work, which includes administrating numerous Windows Server 2003/2008 Active Directory 10/100/1000 LAN/WAN networks. Support for over 500 users on all levels from Tier 1 t Tier 3 including after hour on-call support when needed. Managing Citrix Presentation and XenApp Servers including Citrix Dazzle, security management from Check Point firewall, ISA firewalls, IDS, Sophos antivirus and client firewall, Trend Micr ServerProtect and OfficeScan and other monitoring and investigative work. Developed various different scripts t automate routine tasks. Various Cisc switch, routers, and PIX work along with Juniper Gateway VPN. Cisc Unified Communications Manager and Unity Voicemail support.

Selected Accomplishments

• iPhone rollout with Exchange 2003 ActiveSync services
• Microsoft SCOM implementation and support
• Microsoft Exchange 2010 implementation and support
• Sophos Security Solutions
• Sophos/Utimac SafeGuard Easy Hard Drive Encryption implementation
• Implementation of a variety of cloud services
• IT Asset database creation for enterprise servers and appliances
• Implemented WLSE t manage Cisc Wireless Access Points and Cisc switches
• Implemented client t use OpenDNS
• Numerous scripts t automate routine work using VBScript and Powershell
• Check Point Secure Platform upgrades and continuous support
• Confidential Policy changes and additions

Confidential

IT Specialist II

Administrated and managed company's Windows Server 2000/2003 Active Directory 10/100/1000 LAN/WAN network. Maintained backup and disaster recovery solutions along with anti-virus, spam, and spyware security. Supported over 80 users on all levels from Tier 1 t Tier 3. Managed department budget, purchasing, time management, and projects. Managed updates and upgrades of servers and client operating systems utilizing WSUS. Performed preventive maintenance and reports on Oracle, MS SQL Server, and Sybase SQL Server databases daily using SQL and Crystal Reports. Created web sites internal and external and maintained their upkeep. Managed Citrix Presentation Servers and automated time-clock server Unitime. Programmed various custom software using various languages and the time-clocks. Was considered the g t technology professional company-wide for technology needs and solutions.

Selected Accomplishments

• Converted corporate office Legacy PBX Partner Legend/Merlin system t VOIP Avaya IP Office 500 solution
• Created a praised website for random acts of kindness the company was doing for the local areas in each of the branch offices
• Converted all of the data from a legacy proprietary database t Oracle and MS SQL Server
• Designed the company's internal intranet site that was fully used by each department
• Implemented Juniper firewall appliance with QOS
• Upgraded Citrix from Citrix Metaframe XP t Citrix Presentation Server 4.0
• Virtualization of most servers on the network
• Implemented Ticket Based Help Desk Solution using SysAid as foundation
• Managed Consultants and in-house team on many successful projects
• Managed opening of Indianapolis, Indiana and Grand Haven, Michigan branch office from equipment, data lines, telecommunications and alarm system.
• Saved company by frugal spending and budgeting For Example, changed from using desktop PCs t using thin clients and changing expensive T1 lines where not needed t DSL lines.

Confidential

Accountant/System Analyst

Designed spreadsheet using VBScript in Microsoft Excel that automated the way the company handles purchase orders saving time and money t produce manually. Designed a custom spreadsheet that handled the company's special tax circumstances that spread across t other spreadsheets in use using VBScript. Handled the company's General Ledger, Accounts Receivables, and Account Payables. Built a database for the company's Maintenance department using the software MaintainIT.

Selected Accomplishments

• Creating custom spreadsheets t save the company money and time
• Building the database for the Maintenance department that saved the company endless amounts of time spent searching catalogs.
• Learning Accounting principles

Confidential

Inventory Control/Data Analyst

Provided reports at the end of the month on the progress of inventory in the Electronic department. Entered manufacturing line sheets int AS/400 system and scanned documents int their imaging server.

Selected Accomplishments

Revising Electronics Physical Inventory Manual

Confidential

Security Technician/Patrol

Responding t alarm calls around the city of Battle Creek and making sure the area was clear. Performed security duties at different contracted sites around the local area, but mainly at their head command post and doing dispatch.