SUMMARY

• Accomplished IT infrastructure manager with 16+ years of experience in IT leadership and management in operations and maintenance of data centers and IT systems
• A team player, a hands - on technical researcher, an advocate of continuous process improvement, and an enabler of innovation.
• Experienced in setting up organizational IT policies, coordinating with IT engineers and consultants on IT infrastructure matters including network design and architecture.
• Coordinates IT purchases, procurements, and provisioning.
• Good communication skills and skilled in personnel management.

AREAS of EXPERTISE

• Planning & Budgeting
• Network Monitoring
• Project Management
• Innovation
• Vendor Negotiation
• Process Implementation
• Strategic Planning & Analysis
• Cross-functional Skills
• Customer Service
• Scheduling
• Troubleshooting
• Systems Design
• Training / Instruction
• Dispute Resolution
• MDM (Client-side)

TECHNICAL SKILLS

Hardware: Desktops, Laptops, Servers, Printers, and Apple mobile devices

Operating systems: Windows-XP to Windows 10, Windows Server 2000 to 2013, UNIX and iOS

Tools: PowerShell, Auto IT, VBScript, Kixtart, Adobe Forms, Microsoft Office suite, and SharePoint, office 365, Outlook 2013

Sys Admin: Windows Server administration, Active Directory, SCCM, DNS, DHCP, DFS, Group Policy, VMWare, WSUS, Lync 2013

Others: Setup, maintenance and troubleshooting of Polycom video conference system

PROFESSIONAL EXPERIENCE

Confidential, Camden, NJ

Information Technology Division Manager

Responsibilities:

• Maintain Network infrastructure of 600 users in three buildings connected through fiber optic and Verizon EVPL (Ethernet Virtual Private Line) line
• Maintain two Data Centers with 20-30 servers at each location, sophisticated WAN environment, data
• Responsible for managing IT team, annual performance review and coaching in career development
• Maintain annual IT operating budget as well as capital projects and proactively allocates resources
• Ability to coordinate many projects at once in an effective and timely fashion
• Excellent problem solving skills, customer service, commitment and sense of ownership
• Strong financial, administrative, and organizational skills
• Provided technical advice for new software selection by performing feasibility, cost effective analysis and product comparison under the guide lines of Judiciary standards
• Worked closely with purchasing related to IT purchase / lease, identify and evaluate vendor selection
• Developed in-house helpdesk tracking system which reduced the customer response time
• Conducted training in MS office suite, in-house application and File management system
• Continuously implemented new technology in courtrooms to expedite case proceedings
• Maintained a physical inventory of all IT equipment and continuously worked on replacement and recycling of old equipment
• Installation and troubleshooting of hardware and software of 900 plus desktop Dell PCs, 50 plus Dell laptops and 100 plus local and networked HP printers
• Maintain and troubleshoot company issued mobile devices including Windows phone, Galaxy 5 and iPad
• Installation of Air Watch MDM on mobile device and administration user passcode and remotely wipeout mobile devices in case of lost
• Installation, troubleshooting, and monitoring of Windows 2000-2012 Server.
• Maintain printers and print servers, install new printers, copy machines for scanning
• Extensive experience in MS Office (2003, 2007, 2013 & Office 365) installation, troubleshooting, migration and setting the configuration according to the company policies and to suite various group needs
• Installation and update of software using Microsoft SCCM and WSUS for Windows security patch
• Maintained company login script using Kixtart and VB Script
• Created and maintained user account using Active Directory
• Maintained NTFS permissions and rights on folders
• Installation and troubleshoot of all version of Internet explorer, Outlook 2010, 2013. Adobe Acrobat reader and professional
• Experienced in Adobe Form designed and converted MS word into Adobe form design
• Utilized DHCP for IP maintenance, creating the IP range for different VLAN and excluding IPs address for printers and other devices
• Worked closely with internet team to setup the DNS services, defining DNS structure, proxy server, name services and different records. High level familiarity with Microsoft monitoring software SCOM and identity sharing services ADFS
• Used Group policy to automated folder redirection, creating shortcuts on desktop, restricted user from unauthorized use and software installation
• Established a video conference network with Court room, Camden County and with municipal courts utilizing Lync, and Polycom server based video conference system
• Converted Verizon Centrex telephone system to Avaya system and continuously assisted Operation to maintain the telephone system
• Member of the Judiciary IT security committee responsible of creating IT Security Policy, which included password policy, BOYD policy, creating Judiciary standard software and guidelines for new software
• Implemented the state and federal security policies, educate judiciary staff about the awareness of security by using different tools
• Lead the security team responsible of detecting and responding to internal and external threats
• Managed patch deployments on the user desktops
• Implemented the Hitachi single sign-on Password Synchronization software, leveraged Web-based Password Synchronization method minimized passwords and reduced the security risk
• Managed the Administration of the WSUS server for Security patches and software updates
• Directly involved in Active Directory maintenance, creating users, extending schema, perform LDAP operations against Active Directory
• Set up the RSA secure ID authentication for secure connection for remote VPN connection
• Administration of Norton Symantec Endpoint antivirus software, updating the antivirus remotely
• Managed Help Desk support team responsible for answer calls, installation, troubleshoot and resolving the service tickets
• Created knowledge base depositary of technical skill tips and workaround solution
• Used Magic Help desk system for state wide problem and used in house developed help desk system connected to outlook 2013
• Maintained daily and monthly help desk problem statistics and arranged end user and IT staff training accordingly
• Incorporated scrip at login to check workstation performance, mapping issue and printer connection problem
• Directly involved in Help Desk issue and provided end-to-end management of all reported problems

Confidential, NJ

Principal Programmer, Network Administrator and Senior Programmer

Responsibilities:

• Analyzed and designed the Electric Customer Service day-to-day work to automate the Service Order System, tested the application and worked with users to demonstrate the system and test the data.
• Worked closely with Finance/Accounting department to develop Electric Billing System, includes Cash receivables, Outstanding bills and Bills Budget Payment System
• Worked closely with Power Plant staff to gather their need and developed Electric Fuel Consumption System
• Modified and maintained Human Resources Payroll and employee Benefits System
• Coordinated with Tax Assessor and Collector office to develop Tax Payment System and maintained Tax Assessor MOD IV System