IT professional with over 12 years' experience in Systems Administration / Desktop Support Level 2 and 3/ Networking

SKILLS SUMMARY:

• Provide Support and configured Macintosh's PC's IPhone, IPads, Androids, Blackberry's, Windows Smartphones
• Troubleshot network IP and conductivity issues
• Installed and Support Microsoft Office 2010 Word, Excel, Power Point, Outlook, FrontPage, Access , MacAfee Antivirus Corporate Edition , Norton Antivirus Corporate Edition , Norton Ghost Corporate Edition , Photoshop CS, Adobe Acrobat Professional, Altiris, MacAfee Endpoint Encryption, EPO MacAfee Antivirus Magic ticket system, Workspeed, Angus
• Add, moves and changes to AD and Exchange 2000, 2003, 2008 Servers
• Maintain and Install HP LaserJet printers, Scanners, Faxes, copiers
• Installed and Maintain Switches and Routers, HP, Netgear, and some Cisco
• Image, Build and Repair PCs Dell, HP, Custom, IBM, Lenovo ThinkPad's Laptops
• Supported Bloomberg's terminals, Java Troubleshooting
• Updated Bloomberg software and hardware
• Setup Bloomberg new users, help activated accounts with help line
• Introduce wireless Internet and networking to various business
• Provide training for users on company software accessing resources over Juniper appliance from workstation and laptops
• Working knowledge of video and audio equipment / Tandberg Video Conference Systems

OPERATING SYSTEM AND SOFTWARE:

• Windows Server 2008, Windows 2000 Server, Exchange 2008 Email server, Novell 4.1 Server, Windows 8.1, Windows 7, Vista, Windows 98, 2000, and Windows XP, MAC OS X 10.9.2, IOS Devices
• Microsoft Office 2003, 2007, 2010, 2013, Office 365, Lotus Organizer, Lotus Notes, WordPerfect
• Norton Antivirus 10v Corporate , McAfee Antivirus, Viper Antivirus
• Altiris, Ghost 8.3v Corporate , Goverlan, , McAfee Endpoint Encryption Safeboot , VNC, Teamviwer
• Act 4.0, TracSys Database , OmniForm 5, Visio 2003, Photoshop CS, Adobe Acrobat, TracSys Database
• Bloomberg and Reuters, Track-It, Surfcontrol, Websence,, Veritas Backup, Arcserve Backup, Stellent
• TCP/IP, DNS, DHCP, FTP., Netgear switches and Routers, some cisco as well

EXPERIENCE:

Confidential

IT Project Consulting

Desktop Support

• Office 2003/2007/2010 Support
• Migration from Windows XP to Windows 7
• Imaging PC's Ghost
• Network Printers upgrades
• Active Directory Support
• Scanners Installs and Upgrades
• Thin Clients Wyse Support

Confidential

IT Project Consulting

Network Admin / Desktop Support

• Network all Mac's and PC's to access NAS
• Design and upgraded the Infrastructure
• Setup a VPN/Firewall Switch
• Setup a Multiple POE Wireless Hotspots
• Setup a NAS with Cloud access
• Network all Printers

Confidential

IT Project

Desktop Support

• Desk side troubleshooting for all users
• Office 2013 Support
• Migration from Windows XP to Windows 7
• Imaging PC's
• Network Printers upgrades
• Active Directory Support
• Scanners Installs and Upgrades

Confidential

IT Project

Desktop Support

• Migration from Windows XP to Windows 7
• HP Citrix Thin client deployment and re-image
• Active Directory Support
• Network Printers upgrades
• Scanners Installs and Upgrades

Confidential

IT Senior Desktop Support / Network BMO Support Level 1, 2 and 3 Support

• Maintain and support over 300 workstations plus laptops in an active directory environment with Citrix, Altiris for Imaging and deploying software, Macintosh, IPhones, Blackberry, Androids with over 400 plus users in twenty six high profile properties business manage offices with fortune 500 companies running Windows 7, Pro, XP, and with a T1 Internet access behind a firewall
• Provide Support to Bloomberg users, updated software and hardware when it was necessary, setup new users
• Setup new users and password resets using Active Directory and Office365
• Office 365 rollout and support to end users
• Migrations to and from Office 365 from Exchange 2003 to 2013
• Configure and manage online archives for Office 365 users.
• Configuration and administration of users in Office 365
• Configuration of Outlook clients to connect to Office 365 or Exchange Servers.
• Troubleshooting of Windows 7, Outlook 2010, Outlook 2013, Microsoft Office 365 Suite, Active Directory and Exchange
• Migration from Exchange server to office 365 for over 200 mailboxes
• Upgrading Microsoft Office from 2003 to 2010 and then to Office 365 within a 5 year period.
• Maintain and support HP Printers and Desktops, Fujitso scanners, Blackberry's, Mac's, IPhone's, IPads, Android
• Imaged IBM - Lenovo laptops, Desktops using Altiris, added McAfee Endpoint encryption Safeboot for security Laptops only , added EPO MacAfee Antivirus and software policy's
• Used PowerShell in Windows 7 in combination with Goverlan Remote Control to update, Install different types of software across the network. Also used PowerShell to increase computer performance by removing all temporary files
• Provided technical training for new IT employees in different systems and trained new hires as well
• Dealt with multiple vendors in different properties security systems, copiers, wiring companies
• Maintain and support 26 high profile properties with fortune 500 companies in Manhattan and Long Island 1 Penn Plaza, 2 Penn Plaza, 20 Broad Street, 1290 6th Ave, 595 Madison Ave 731 Lexington etc., about 300 pc's in Active Directory domain environment including lobby security systems as well,
• Catering to VIP employees at the main corporate office will all kind of Desktop Support Issues
• Upgraded all Business Management Offices with new computers and printers to Windows 7 while working in multiple projects , relocated Business Management Offices Network and Computer Equipment to different floors
• Configured Tandberg Video Conference Systems for meetings
• Removed Virus / Malware from PCs and Laptops
• Troubleshooted and upgraded pc hardware when need it
• Troubleshooted network conductivity Issues
• Supported Stellent Content Document Management

Confidential

Desktop Support / Network Admin

• Worked in different types of projects all including IT: Desktop support,
• Investment Banking image rollout, Blackberry Rollout, IP Phone Rollout, Email Conversion,
• Virus removal, IP Telephones Rollout
• Desktop support in a Active Directory, Microsoft Office, printer support, viruses
• And spy ware removal, Email, networking, ghost, Blackberry support, Dell hardware
• Support, NT, 2000 and XP support, in a custom ticket system environment with VNC.
• Deployment of IP telephones Nortel , Support and Repair Bloomberg's terminals.
• Trading Floor Support.

Confidential

Desktop Support

• Microsoft office, printers support, remote support, laptop Support, Blackberry Support
• Trouble shouted video and audio equipment, Laptop support, Blackberry Support
• Laptop support, server support, re-image hardware using ghost
• Printer support, Blackberry Support

Desktop Support

Confidential

System Admin / Desktop Support

• Maintain, support and repair one hundred and thirty Dell Workstations with Windows XP Pro, Office 2003, WordPerfect , some legal software, Adobe Acrobat Professional, VNC remote software and Track-It
• Implementation of Surfcontrol with a NetScreen firewall
• Deploy Norton Ghost Server 8.3v for all workstations
• Maintain two Windows 2003 Server Domain Controllers with Active Directory in different locations
• Implemented a FTP server
• Maintain a Linux Email Server / Domain Controller
• Veritas Backup and Norton Antivirus Corporate Edition ,
• Purchase all computer hardware and software for the company
• Manage and Maintain Inter-Tel, Merlin, and a SRX phone systems with over 150 users with Microcall
• Call accounting software

Confidential

IT Temp Agency

• 150 Workstation rollout Dells on a Novell Netware network, including Windows XP Pro, Office 2003,
• Lotus Notes, Altiris Imaging software
• Backup all user data

Confidential

Computer Consultant

• Maintain and Support various small networks in different areas including Banking, Import and Export, Retail, and Health Care Industries, performed different types of upgrades under windows 98, Millennium, 2000 and XP.
• Introduce wireless networks into their businesses, improved, repaired and upgraded laptops and desktops of all types, created catalogues and brochures using Photoshop CS, removed spy software and viruses, Install and Supported Microsoft Office Word, Excel, Power Point, Outlook, FrontPage, Access , Norton Antivirus, Ghost PCs, VNC, Track-it, Windows Remote Desktop, Terminal Services

Confidential

System Admin / Support IT

• Maintain and support eighty-four workstations running Windows 98, 2000, and XP with a T1 Internet access behind a firewall an Exchange 2000 Email server with Norton Antivirus corporate under a Windows 2000 Servers network environment with Active directory on a 100/10 baseT Ethernet VG and TX signals.
• Maintain in house mission critical database, developed with Alpha4 and Access 2000.
• Responsible for daily backups on Arcserv 6.1 for 2K. Build, configure
• Repair, build and deploy PCs clones as well as HP, Gateway, Dell and Compaq PCs.
• Responsible for training employees on software including: WordPerfect 9, 8, 6.1 Lotus123 version 5, TracSys Database , Microsoft Office 97, 2000, XP, Act 4.0, Outlook, Lotus Organizer.
• Maintain a Merlin PBX which I was able to save the company 50,000 a year by reconfiguring the telephone service and switch, made special recommendation on the purchase of hardware and software. Responsible for add moves and changes of hardware, software, drivers, HP LaserJet printers and accessories. Dealings with outside technical Support.

Confidential

System Admin / Desktop Support Specialist

• Maintained and support various systems including Novell 4.1 server with eighty-four work stations running Windows 98, 95, and Windows 3.11, laser jet printers and a UNIX/Windows base quote system Quotron and ADP linked to the Novell server in real-time, Bear Stearns's back office system Rumba linked to Novell 4.1 server, a real-time, trading system for NASDAQ stock market , SRX-PBX telephone system, call-accounting and voice mail with one-hundred twenty telephones.
• On-site computer training of all employees.
• White glove service to all VIP employees
• Installed and troubleshoot add moves and changes all computer software within the company including: communications software in a Windows environment, Norton Antivirus, Microsoft office package, WordPerfect for Windows and custom databases. Responsible for the purchasing of hardware and software.