OBJECTIVE

• Seeking contract position as Solution Architect, System Architect, Systems Analyst, Web ApplicationsAnalyst, or Technical Project Manager that would allow me the opportunity to exploit my strong technical as well as business skills from leading telecommunication companies such as Confidential, Confidential and Confidential .
• During these engagements, worked on various project teams and participated in project planning, process analysis, requirements gathering, technical design and functional design, construction and deployment. Performed various roles such as configuration engineer, system busines analyst, solution architect client advisor, and team leader.

SUMMARY

• Accomplished Solution Architect with 15+ years of experience in software development, telecommunications, VoIP, accounting and logistics
• Experience with software design process considerations throughout stages including requirements, architecture, design, development, quality assurance, deployment, and maintenance
• Excellent analytical, functional, technical, problem solving and conceptual skills including the ability to express complex technical concepts in business terms.
• Proven ability to manage highly complex tasks with no supervision in stressful environment, work independently and as a team member
• Strong organizational, multi - tasking, and time-management skills
• Excellent negotiation, mediation & conflict management, communication and interpersonal skills
• Telco and IoT Billing (API, CDR, Radius), usage collection and postpaid and prepaid billing.
• Service activation and flow-through provisioning
• Network inventory and Circuit Inventory
• Customer records, order history
• Trouble, fault management systems, NOC
• Configuration, implementation, maintenance, and support of mission critical OSS (Operation Support Systems), BSS (Business Support Systems) and FCAPS (Fault-management, configuration, accounting, performance, and security) by leading the implementation of specific modules.
• Experience with cloud infrastructure such as Amazon AWS, Google Compute and Open Stack.
• Familiarity with big data concepts and related technologies such as SWIFT Open Stack, Hadoop ecosystem components, and complimentary technologies such as MapReduce, HBase, Pig; as well as cloud technologies such as block storage, object storage, computational infrastructure services, and higher-level database services.

TECHNICAL SKILLS

Operating system: UNIX, Linux,FreeBSD, Windows

Databases: SQL (Oracle, MySql, MariaDB, PostgreSQL, MsSql) and NoSQL (Dymano, MongoDB, CoachDB) - load balancing, replication, performance tuning, horizontal and vertical scaling.

Webservers: Apache, NGINX, Scalability, Performance, and Security.

VOIP Protocols: SIP, H.323, MGCP, SDPandRTP

PROFESSIONAL EXPERIENCE

Confidential, Philadelphia, PA

Sr. Solution Architect

Responsibilities:

• Responsible for the definition, design and interpretation of technical architecture artefacts taken from user requirements specifications or in direct discussions with the business, to create a solutions architecture to meet business requirements
• Translate requirements into detailed solutions for the new platform
• Leading full life cycle delivery of the technical solutions for Business projects from initial concept, requirements gathering, specification, design, delivery, acceptance and in to operational support
• Lead technical design sessions, architect and document technical solutions that are aligned to project objectives
• Act as technical lead during developing, testing and support
• Work with Project teams/Tech Lead/Developers in defining application architectures and Implementation to ensure adherence to business requirements, technology standards, best practices, business strategies
• Create process flows, site maps, wireframes, and prototypes that will advance the company's user experience design and development mode and demonstrate the team’s vision to the business and customers.
• Leading meetings with business owners to define application requirements
• Creating project status reports and providing input for executive presentations
• Contribute to the overall planning of projects by recommending approaches, identifying resources, and developing timelines, commenting on plans.
• Identify and provide solutions to broad, complex, and critical work and customer problems and issues.
• Using a high degree of insight, research and analytical skill develop new or enhanced methods and techniques to resolve problems and offers options, alternatives, effects, and implications based on areas of expertise
• Work collaboratively with consultants, project managers, and Corporate and Services staff to develop consulting and project methodology, techniques, tools, and solutions
• Serving as a primary client interface, interacting with people at all levels of their organization, developing a strong relationship and exploring new opportunities
• Own project budget and P&L responsibility for the project

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Analyze and define business requirements for all areas of Supply Chain Management (SCM) including:
• Serialized non- serialized physical and virtual Asset and Inventory management including licensing.
• Warehouse Management Systems (WMS) and all related warehouse processes such as receiving, order fulfilment, picking, packing, kitting, repair and RMA management.
• As business architecture owner worked closely with IT organization:
• Evaluate Confidential existing WMS systems and processes
• Perform gap analysis to propose and evaluate alternative solutions in collaboration with key stakeholders, IT and third party vendors
• Participated in WMS vendor evaluation and selection process
• Gathered business requirements for API Integration definition between Pharos WMS and AMDOCS solution during various stages of customer fulfillment process.
• Drive end-to-end API integrations between Confidential ’s homegrown ticketing system ILEX and fortune 1000 customers ticketing systems including ServiceNow, Remedy, Zendesk, Fresh Desk, Verizon ETMS
• Leading weekly meetings with customers and Confidential IT to define API integration business requirements and translated into functional and technical requirements documents, process flows based on customer’s SLA agreement.
• Developing plans for the API configuration, implementation, test operations and acceptance.
• Served as a liaison between the business community and the IT organization based on understanding of Confidential IT organization’s systems and capabilities.
• Collaborate with key Confidential stakeholders across Supply Chain Management and Service Assurance Landscape to document and refine the business process & requirements
• Assist Confidential to document meeting notes, key decisions made and outcomes for JAD sessions as required
• Support Confidential 's review of Solution Requirements Definition ( "SRD ) and Test Cases
• Collaborate with Internal Build Team on Process/Requirements and other deliverables (Data Model, Various Presentations)

Confidential, Atlanta, GA

Fault Management and Service Assurance NetCool Consultant

Responsibilities:

• Doing daily task as part of technical implementation team following project milestones
• Working with project plans and driving work to completion on time and with expected parameters
• Developed Queries/Workbooks for NetCool reporting for reconciliation purposes
• Communicate with clients to identify business needs and establish requirements for technology solutions
• Helping define and structure new system processes
• Facilitating project review sessions and assisting Project Manager in facilitating executive review sessions
• Seek and develop methods and techniques to improve the process of delivering solutions to customers and communicates information to team members

Confidential

Responsibilities:

• Seek and develop methods and techniques to improve the process of delivering solutions to customers and communicates information to team members
• Responsible for installing and configuring reporting databases
• Facilitating project review sessions and assisting Project Manager in facilitating executive review sessions
• Develop and foster a collaborative working relationship with customers
• Plan and organize work, coordinating activities with Professional Services, Development team, integration partners, and customer staff.

Confidential

Responsibilities:

• Document systems and functional requirements, process flows and methodologies
• Day to day client interactions
• Identifies fault management issues, appropriate courses of action, and escalation procedures.
• Working with business owners to define project scope, schedule, dependencies and issues
• Implementation of a core Fault Management System

Confidential

Senior VoIP applications architect / VoIP System Analyst

Responsibilities:

• Leading VoIP applications enterprise level systems development and design
• Act as a leading manager during Billing and VoIP Software Design at all levels
• Plan and organize work, coordinating activities with Professional Services, Development team, integration partners, and customer staff.
• Contribute to the overall planning of projects by recommending approaches, identifying resources, and developing timelines, commenting on plans.
• Communicate with clients to identify business needs and establish requirements for technology solutions
• Identify and provide solutions to broad, complex, and critical work and customer problems and issues. Using a high degree of insight, research and analytical skill develop new or enhanced methods and techniques to resolve problems and offers options, alternatives, effects, and implications based on areas of expertise
• Develop and foster a collaborative working relationship with customers
• Act as technical lead and project manager during developing, testing and support
• Serving as a primary client interface, interacting with people at all levels of their organization, developing a strong relationship and exploring new opportunities
• Lead work teams of various sizes on engagements; plans and organizes the work for the team; determines, tracks, and reports on priorities and project status; manages engagement scope and customer expectations
• Contribute to sales activities, customer development, proposal development, and closing sales
• Own project budget and P&L responsibility for the project

Confidential, Philadelphia, PA

Senior OSS Configuration Engineer

Responsibilities:

• Gather requirements for and develop/configure new provisioning plans, detailed operations use cases, information flow diagrams.
• Work with the hosting centers to ensure clients system maintenance, performance monitoring, optimization, disaster recovery.
• Serve as primary technical contact to OSS systems integration, data migration and synchronization. Provide technical support for Oracle troubleshooting, UNIX Application server installation and administration including hardware and software.
• Configuration of UNIX, LINUX, Windows 2000 servers including Citrix, VM Ware
• Provide organizational subject matter expertise in provisioning, order management, and trouble management modules for MetaSolv TBS
• Be primary technical point of contact for selected systems during implementation including Network Management and Configuration (SNMP) systems such as NetCool, Concord.
• In coordination with product management and system integrator, develop and maintain product catalog and synchronize to other applications within the organization such as Clarify, Virtia and Saville
• Provide organizational subject matter expertise in creating ASR, PSR, LSR, E-911 process
• Coordinate upgrading to new versions of software, including training and upgrade schedule, verity new software versions in a test environments, including leading user acceptance testing, represent Confidential at MetaSolv user group meetings
• Responsible for maintaining telephone number inventory, number portability.
• Responsible for developing custom reports using Business Objects Reporting, Brio, Seagate Crystal Reports as well as other tools
• Developing the plan for the product configuration, implementation, test operations and acceptance

Confidential, Tampa, FL

OSS System Analyst, IT Department

Responsibilities:

• Contribute significantly to the implementation, maintenance, and support of OSS by leading the implementation of specific modules.
• Provide superior level of technical support to internal groups in 21 cities nationwide in order management, provisioning, service activation, trouble-ticketing and network inventory management.
• Maintain a deep technical knowledge and a solid understanding of the conceptual architecture of an OSS and its components, including data flows, API’s and interfaces,
• Work closely with the IT Business Analysts and internal SME's to evolve the OSS capability.
• Helping to develop custom reports using Crystal Reports and SQL
• Responsible for installation, configuration, upgrading, applying patches, maintenance of DSET Gataways (EzCallerID, EzCallingCard) as well as related TBS API’s and Background Processors
• Ensure uptime for mission critical infrastructure, systems and applications.
• Effectively document and communicate system changes/issues/risks to the appropriate stakeholders, partners
• Work with partners and vendors on upgrades, updates, patches, configuration changes, enhancements and the resolution of technical problems (Data Center/Desktop: infrastructure, systems, applications)
• Support end-users with the installation, configuration and ongoing usability of Metasolv, TBS system

Confidential, Wilmington, DE

OSS IT System Administrator

Responsibilities:

• Maintaining user security, permissions and other account related tasks in TBS, CBP, DSET applications,
• Maintain relationship with vendors, trouble shoot and resolve vendor and user problems and notify user community of changes associated with OSS applications.
• Developing OSS related procedures and documentation such as request account forms, developing, updating, and maintaining procedures.
• Supported conversion of the Martin & Associates billing system to TBS and CBP.
• Client/Server Application Development. Assist with coding, testing and optimization as an Access and other database solution is upsized and migrated to an Oracle server, database analysis, design, configuration, installation, and engineering,
• Install and configure SQL databases (Oracle, SQL Server), provide database performance tuning, work with System Engineering and System Administration in the areas of file maintenance and networking.
• Helped analyze legacy applications and systems to derive required business functions and rules from existing applications.

Confidential, Wilmington, DE

Financial Service Representative

Responsibilities:

• Provide superior banking services to customers in a professional manner.
• Processed various retail banking transactions accurately, efficiently, and professionally in accordance with established bank policy and procedure in order to build customer confidence and trust.
• Expand the customer base through successful selling techniques, and to perform all the tasks associated with the direct handling of funds in banking transactions.
• Use Legacy Netware computer system to interrogate account balances and verify business transactions

Confidential, Wilmington, DE

Accounting Operations Intern

Responsibilities:

• Responsible for computerized general ledger and data analysis
• Daily write up and bookkeeping functions
• Preparing and analyzing accounting records, financial statements, and other financial reports
• Performed computerized accounts payable entry and analysis
• Daily and monthly balancing of General Ledger accounts
• Accounting reports analysis
• Documenting/Recording Information - Entering, recording and maintaining information