SUMMARY:

• I’m a tenacious and creative technologist who thrives in dynamic customer - facing roles, where configurations, troubleshooting, and NOC-level experiences present opportunities to solve problems.
• Extensive experience (8+ years) providing customer-facing Tier II support for world-class telecom carrier IP packet and transport solutions, including Ethernet, TDM and just about any carrier architecture and integration.
• 20 years experience supporting Enterprise-level Networks as an analyst, accustomed to working in large, complex environments, supporting just about any technology in use, working with leadership and end users.
• Sysadmin support of Windows, Apple and Linux systems and resources, including Active Directory administration, RDP access, VoIP, wireless, monitoring and virtualization.
• Cable management and installations, including conduit and wire-pulls, punch-downs, rack installations, end-to-end cabling, organization and documentation.

TECHNICAL SKILLS:

Others: Layer 1:Dial - access, 56/64K, DS0, DS1, DS3; fiber/copper/coax, media conversions. Layer 2:Ethernet, Frame-relay frf.5/frf.8, ATM, xDSL, HDLC, PPP, IMA, BVI, CoS, ISDN; ATM/FRS/generic traffic-shaping, QoS, policing, switching, bridging/vlans, ISL, 802.1q, spanning-tree, Adva, EXFO, Overture, Cisco and Juniper. Layer 3:IP/IPX, ipv6, EIGRP, BGP, QoS, IPSec, Juniper interfaces, firewall filters. Layers 4-7:Sylantro, Agilent, IP stack skills/enhancements to user/network planes. Checkpoint VPN support and administration. SecureACS/tacacs+,UNIX administration. TDM:Alcatel, Titan DCS, MUX, PBX, Nortel DMS and Succession.

Tools: Remedy, REACT, JUNOS, Cisco CTC/CTM, INC, Lucent, Alcatel, Agilent, Netcool, tirks/WFA, NMA, INTAS, Geoprobe, CiscoWorks, Checkpoint.

Routers/Switches: Juniper and JUNOS, Cisco including 3xxx/4xxx/65xx/7x00/8500/MGX, including Cisco ARM/MSFC/TS-CAM support, Adtran, basic Cisco PIX.

Telecom/DSU: Nortel, Alcatel, Lucent, Titan, SONUS, Kentrox, Osicom, Motorola, Cabletron, Cray, MiLAN.

Server OS: Windows 2003, 2008, 2012; Linux (RHEL, Centos, etc)

PROFESSIONAL EXPERIENCE:

Operations Center Administrator

Confidential, Boise, Idaho

Responsibilities:

• Server administration including access requests, disk and directory maintenance, storage support across all major server and virtualization platforms (Dell, Isilon, Compellent, VMWare, Red Hat, and more).
• Linux server administration, including disk management and file management. Hands-on administration and maintenance to Oracle alerts and file system maintenance.
• RDP, ssh and vpn access to physical and logical servers, responding to Nagios, Opsview and HP Openview network and hardware alerts, resolving trouble or escalating to vendors or next level support as needed.
• Create virtual machines within ESXi platform, per customer request/templates.
• Initiation and management of P1/P2 bridge call requests in response to emergency requests from multinational customers (Pubmatic, Rovi). Worldwide telecommunications fault ticketing and incident management (Dolby).
• Windows 2003, 2008, 2010 and 2012 Server administration and management (virtual and physical).

IP Network Technician

Confidential, Denver, Colorado

Responsibilities:

• Conduct hands-on work in Juniper, Cisco, Adtran, Overture and Adva devices and interfaces, DDOS mitigation, utilizing cli and tools including Juniper firewall filters and Wireshark capture server.
• Evaluate/resolve provisioning, transport, and wiring issues, IPVPN/vrf routing, and Internet routing issues (BGP). LEC/International ticketing, escalations, sparing (Lucent/MDSi) and dispatches nationwide.
• Analyze and resolve (MEF-compliant) Metro Ethernet architectures. Resolve multi-site xNLAN trouble including complex ELine/EVC/UNI arrangements, 802.1q problems (Cisco, Adva and Overture), spanning-tree, P-bit CoS, dscp-to-P-bit misalignments, MTU mismatches, and provider/CPE settings trouble.
• Test multiservice premium IPVPN, NLAN, and hybrid networks (TDM to Ethernet, Cisco 15xx series). Coordinate and drive dispatch and testing (EXFO) throughout Confidential 's local, regional and national telecom fabric. Transport (TDM) trouble isolation, in REACT, INC, Cisco interfaces (CTC/CTM) and JUNOS cli.

Senior Operations Technician/Switch Surveillance

Confidential, Denver, Colorado

Responsibilities:

• Tested and analyzed Titan/T-DACS transport, DS0/DS1/DS3/OC3 circuit trouble utilizing INTAS, tirks, CORE, and Remedy/WFA ticketing.
• Conducted carrier and LEC ticketing, escalations, one shop, last-stop to all national/international network FGD trouble, and Sonus packet-network trouble, trunkgroup to OCx.

Senior Operations Technician/VOIP Tier 2 Tech Support

Confidential, Denver, Colorado

Responsibilities:

• Provided customer-facing, Tier 2 carrier-class residential and business VoIP support, troubleshooting and repair. Responded to customer trouble reports and alarms for all VoIP elements, including Sonus gateway elements (PSX, SGX, RSM).
• Managed trouble and repair for all Qwest CPE, including CAC Adit, Adtran and Cisco VoIP IADs.
• Analyzed customer calling issues, performed call-traces (Agilent, Geoprobe), isolated protocol failure (SIP/MGCP) and VoIP equipment trouble across entire VoIP fabric, including Sonus, Acme, and Sylantro.
• Troubleshot physical/logical circuit-path, IP to TDM, private-line and ISDN, network timing, VoIP elements, carrier loop/loop devices, and ticketing (INTAS, WFA, tirks and Remedy).
• Provided total customer care, and one-stop issue resolution for any/all VoIP service outages.

Network Analyst

Confidential, Boise, Idaho

Responsibilities:

• Represented Division of Information Technologies on 2-year state-wide project that included designing, testing and rollout of carrier SONET ring across entire state of Idaho. Designed and implemented VoIP solutions, engineered QoS/CoS/LLQ/CBWFQ. Troubleshot VoIP architecture and installations. Ordered, configured, and supported core, distribution and edge/cpe Cisco multilayer devices.
• Supported and troubleshot Ethernets, HDLC, serial/v.35, FRS, ATM and dial connectivity edge, distribution and core, including wan to LAN design and implementation.
• Engineered path diversity/redundancy, complex multiprotocol routing, bridging, vlan, and legacy network integrations. Performed complex scripted router installs.
• Performed complex IP/IPX routing and bridging, including bridge-vlans, bridge-virtual-interfaces (BVI), and ATM/Ethernet. EIGRP routing and configuration, design of new, or redesign of legacy network topologies.