SUMMARY:

• IT/Network engineer with 8 years of experience specializing in supporting SME network and infrastructure involving LAN and WAN. I have strong background in network routing and switching. Have an intermediate experience with VoIP and network monitoring tools.
• Knowledgeable on virtualization tools like VMware and VirtualBox. I m capable of managing Windows Server such as creating user accounts in Active Directory, configuring a DHCP and DNS server. Also have the ability to manage Linux systems.
• I was also able to support corporate users with their hardware and software issues. I am currently looking to secure a position in IT and network engineering field where I can showcase the experiences and knowledge that I have gained and that will both benefit me and the company.

TECHNICAL SKILLS:

Technology and Tools: Knowledge in Routing (BGP, EIGRP, OSPF, RIP) and Switching Vlan technology, VTP, STP and RSTP protocols Etherchannel (PAGP and LACP) Redundancy protocols (HSRP, VRRP and GLBP) Access Control Lists(ACL), NAT LAN hardware and software support WAN environment Monitoring tools (Solarwinds, OpManager, PRTG, MRTG, WhatsUp Gold, pfSense and IP Monitor) VPN connectivity (IPsec and GRE, Openvpn) Firewall ( Confidential UTM, Cisco ASA, Watchguard and Fortinet) Windows Server Linux Active Directory Virtualization (VMware and Virtualbox) Wired and Wireless connectivity Wireless Controller and Access Points VoIP (CUCM, CUC, UCCX, Avaya Site Administration, Avaya IP Office, Cisco and Avaya IP Phones) TCP/IP, OSI Proxy Barracuda WAF use of tcpdump

WORK EXPERIENCE:

Confidential

Network Engineer

Responsibilities:

• Manages and monitor company's network, firewall, systems and applications and conducts necessary troubleshooting and resolution if issue arises
• Monitor ticketing system and handle tickets assigned to network queue Involve on project implementation Involve on network on - call rotation Attend to weekly team meetings

Tools: used-Solarwinds and OpManager monitoring, Fortinet Firewall, Cisco ASA Firewall, Open System Security gateway, Cisco Wireless Controller, Cisco switches, Cisco router, Meraki Cloud, Active Directory, Radius server, Azure cloud and Barracuda WAF

Confidential

Network Engineer

Responsibilities:

• Manages, Maintain and Monitor openvpn and ipsec connectivity implemented on the linux machine between the customer site and IBM network for continuous access of the services provided by IBM to customer
• Manages devices or machines in Softlayer Cloud Troubleshoots openvpn and ipsec connectivity issue/s on linux machines
• Ensures the security settings on the linux machines has been implemented and is accurate Involve in new customer openvpn account implementation Involve in customer openvpn, security settings enhancement and tools setup in the linux machine

Tools: used-RHEL(Redhat Enterprise Linux), iptables, ipset, monitoring tool(MIST), openvpn, ipsec, docker, tcpdump

Confidential

Network Engineer

Responsibilities:

• Maintenance of customer’s VoIP, network, firewall, and system and conducts necessary troubleshooting and resolution if issue arises
• Managing our company’s VoIP and network infrastructure including servers and applications Involve in new project or some implementation involving customer’s VoIP and network infrastructure

Tools: used-CUCM, CUC, UCCX, Avaya Site Administration, Avaya IP Office, Cisco and Avaya IP Phones, UCS server, Voice Gateway router, ASA Firewall, PRTG, Cisco Wireless Controller and Access Points, Cisco switches, VMware

Confidential

Escalations Engineer

Responsibilities:

• Manages and monitor company's network, servers, firewall, systems and applications and conducts necessary troubleshooting and resolution if issue arises
• Responsible for adding client’s devices (Firewall, Access Points) in our monitoring tool Managing Wireless Controller in company’s infrastructure and also for clients

Tools: used-Netgain monitoring, Fortinet Firewall, Watchguard Firewall, Ruckus Wireless Controller, Ruckus Access PointsHP switches, Vsphere client

Confidential

NOC Engineer

Responsibilities:

• Responsibilities-Assist customers on their circuit issue. Conduct initial troubleshooting. Setup and attend to conference call with them (i.e. together with Tier2 or partner or both, customer) especially when complex issue arise
• Regularly update customers on the progress of their issue Proactively monitor customer's circuit (GIA, MPLS, L2VPN, L3VPN). Notify customer and international carrier partner to check their network when alert is seen while conducting checking on our network side as well. In this way, isolation is efficient and issue is being resolved faster Notify and regularly update customer and concerned groups of outages and major network incidents Document recurring problem or outages and integrate with
• Tier 2 and come up with a recommendation for service improvement Process change request raised by customer on their circuit Coordinate and escalate network related problem to carrier partners and other support units Properly endorse to next NOC shift priority or critical issues

Tools: used-SecureCRT, MRTG, PRTG, WhatsUp Gold, GSMP ticketing tool

Confidential

Technical Support Engineer (Network Security)

Responsibilities:

• Assist customers on their inquiry with regards to the features (Web Protection, Email Protection, IPS, Site-to-Site or Remote Access VPN, Network Protection, Wireless Protection
• Webserver Protection and Endpoint Protection) of their UTM/firewall device Document resolution made especially for first time encountered issue

Tools: used- Confidential UTM software, VMWare, linux platform, Microsoft Lync

Confidential

Service Assurance Engineer

Responsibilities:

• Responsibilities-Assist customers on their line (DSL) issue. Conduct initial troubleshooting to isolate the issue.
• Regularly update customers on the progress of their issue Conduct coordination with carrier partners if there are network related problem Escalate and work with our Tier2 for further troubleshooting if complex issues arise

Tools: used-SecureCRT, Salesforce ticketing tool

Confidential

Network Engineer

Responsibilities:

• Responsibilities-Manages and monitor company's network, servers, firewall, systems and applications and conducts necessary troubleshooting and resolution if issue arises
• Manages employee’s computer and email accounts (google mail for business) Responsible in providing the proper security and access rights to employees on company's data Troubleshoots computer issues (hardware and software) and maintenance of computers and related peripherals
• Managed assigned projects. Able to recommend a monitoring tool (MRTG) for use in the company Maintain the updated inventory of the company's computer systems Maintain the company's network diagram

Tools: used-pfSense, sonicwall firewall GUI, Microsoft Visio, windows server 2008, Active Directory

Confidential

IT Analyst

Responsibilities:

• Responsibilities-Troubleshoots computer issues (hardware and software) and maintenance of computers and related peripherals
• Escalates problems (when needed) to the appropriately experienced support IT personnel Conduct password reset request for corporate employees Facilitates access to software and knowledge bases

Tools: used-Peoplesoft ticketing tool, Microsoft AD, Citrix XenApp

Confidential

Service Desk

Responsibilities:

• Responsibilities-Handles Service Request or Incidents raised by client with regards to their reporting tool/application
• Produce reports for the management Assist junior colleagues with their concerns

Tools: used-Siebel reporting tool, Remedy ticketing tool, Microsoft excel