OBJECTIVE:

• A position that allows me to use what I have learned in my past job experiences and my to succeed in the area of IT.

TECHNICAL SKILLS:

OS: Windows XP - 10 Mac OS 7-X, IOS 5-10,Windows Server, Exchange Server, Linux

Hardware: P.C., Macintosh, IOS, Android

Applications: Microsoft Office 95-11, Oracle, SAP, SQL Server, HEAT Call Tracking, Peregrine Service Center, Track-IT, Remedy, Unified Service Desk, Spiceworks, Salesforce

Networking: Ethernet, Wireless LAN, VPN

PROFESSIONAL EXPERIENCE:

Confidential, Leominster, MA

PC Support/System Administrator

Responsibilities:

• Assist 450 Alphagary users in 3 locations with hardware and software problems related to desktops, laptops, printers.
• Open, track, close trouble tickets by phone and email.
• Provide data center support for Alphagary.
• Schedule daily and weekly backups using Symantec Backup Exec. - Maintain Tape Storage and Tape rotation.
• Monitor and manage servers for Alphagary.
• Manage Network User Accounts Using Active Directory
• Manage Alphagary’s Microsoft Exchange Server 2010
• Provide Android, IOS, and Windows Phone Support to All Alphagary Employees
• Serve as backup to IT Manager.
• Manage Avaya Telephone System

Confidential, Wayland, MA

Sr. Desktop Support Specialist

Responsibilities:

• Assist 1500 Candela users worldwide with hardware and software problems related to desktops, laptops, printers.
• Open, track, and close trouble tickets using Spiceworks Ticketing System.
• Provide Data Center Support for Candela (Monitoring and Upgrading Servers, Scheduling Backups using Symantec BackupExec, Maintain off-site Tape Storage through Iron Mountain).
• Provide complete Blackberry, Android, IOS, and Windows Phone Support to All Candela Employees.
• Setup and Troubleshooting of the Microsoft Lync VoIP Phone System.
• Serve as backup to IT Manager.
• Manage Network User Accounts Using Active Directory
• Manage Candela’s Microsoft Exchange Server 2010
• Manage Candela’s 3 VMware EXI VM Servers
• Provide 24/7 After-hours Support to Candela Employees via Phone and Remote- control tools.
• Provide Networking Support for Candela Corporate Headquarters

Confidential, Waltham, MA

Sr. Helpdesk Analyst

Responsibilities:

• Support of other IT Analysts located at other TFS locations around the world.
• Assisted in Network and Telecom troubleshooting support for TFS Corporate and Global Helpdesk.
• Provide 24/7 On-Call VIP Support for high level executives right up to the CEO.
• Use of Track-it and Unified Service Desk Helpdesk Software.
• Use of Citrix Go-to Assist Software for remote troubleshooting
• Help support setup of all A/V Equipment in local conference rooms and remote sites.
• Manage Corporate Blackberry Enterprise Server
• Manage Tape Backups for Global Data Center using Symantec BackupExec

Confidential, Framingham, MA

Network Engineer

Responsibilities:

• Provide support of the Confidential Network Infrastructure.
• Support and maintenance of older Nortel/Bay Networks ARN Routers.
• Responsible for supporting the upgrade of Confidential network infastructure in its 2700 stores.
• Support of Confidential subcontractors hired to perform cabling of new network upgrade.
• Creation of VLANs on new Cisco Switches to separate Copy Center devices from the rest of the store infrastructure.

Confidential

Information Engineer

Responsibilities:

• Under the direct supervision of the Help Desk Supervisor and the Help Desk Manager, assist to solve hardware and software issues for the user 66th Medical Group community as well as working in a team environment.
• Perform direct technical work under direct supervision, to install, operate, maintain, troubleshoot, and repair IT systems, devices, components, software, end - user devices and connectivity. This includes, but is not limited to, desktop PC s, laptops, scanners, printers, MS Windows XP and MS Office 2002/2003..
• Various Contract Positions
• Short term contract positions through several agencies that consisted of PC upgrade and deployment. This involved backing up the user s files to the server, removing the old PC, deployment of the new one, copying users files back to the new pc, and then checking for proper configuration. Finally, I installed the needed applications and printers. Deployments ranged from 10 to 500 new desktops and laptops.

Confidential, Framingham, MA

Student Helpdesk Analyst

Responsibilities:

• Troubleshoot Problems over the phone, remotely, and in person.
• Troubleshoot and Repair College and Student - Owned PCs (desktop/laptop)
• Install and upgrade Common Software used by Students, Faculty, and Staff
• Help respond to network outages in all Campus Buildings.
• Use of Norton Ghost for imaging
• Repaired and upgraded Dell Dimension/Optiplex PC's and Inspiron/Latitude Laptops
• SMS for Remote Troubleshooting
• Maintained Citrix Metaframe Clients
• Helped Manage Norton Antivirus Corporate Edition Server
• Help maintain Student Software Server.
• Help support Multimedia -Enhanced Classrooms.
• Setup and help maintain Redhat Linux Desktops for Computer Science Department use.
• Experience creating user accounts in Active Directory
• I assisted in deployment of 1500 new desktops for the college. This involved creating the image from scratch using Ghost, installing any required applications, and then using sysprep to have it join to the domain.
• I setup a ghost multicast server to image the new desktops.