SUMMARY:

• 2+ yrs Managed Helpdesk operations at Confidential .
• 17+ yrs Managing Network IT operations in a 24x7 high availability configurations. (99.99% uptime)
• 22+ yrs Systems Administration & Design:, Microsoft, HPUX, Linux, Red Hat, SunOS, OpenSolaris, Cisco
• 20 yrs Application Support: MS Exchange 5.5 - 2007, Famous ERP, Forth Shift ERP, EMS ERP, Crystal Reports, HP TopTools, HP Webjetadmin, TrendMicro Scanmail and Officescan, Vipre. Solarwinds,ESET.
• 8 yrs SAN and Volume Group Mgmt Technologies: EMC Clariion, Openfiler SAN, NexentaStor SAN, Equallogic
• 6 yrs Web Server: Apache, IIS 6 & 7
• 12 yrs Database: MS SQL Server 5.5 - 2008, Mysql
• 16 yrs Enterprise Backup Administration: BackupExec v 12.5, MS Data Protection Manager V10, Acronis
• 20 yrs IP-based Networking: BGP, EIGRP, TELNET, SSH, FTP, SMTP, SNMP, LDAP, NTP, NNTP, DHCP, DNS, MPLS, DMVPN.
• 6 yrs Disaster Recovery from hot sites
• 16 yrs Data Recovery from backup systems for mission critical and time sensitive systems.
• 16 yrsPhone system administration. Nortel, NEC, Switchvox VoIP, 3CX VoIP, SIP, H.323. MGCP, Freeswitch
• 16 yrsRemote access solutions: VPN, RAS, Dial-up, RDP, Citrix XenApp & VDI, Openvpn
• 6 yrsVirtual Server management Vmware ESX4i - 6.5, Xenserver 5.5-6, Microsoft Hyper-V, NxTop 4
• Trained in management best practices.
• Excellent Customer Service skills
• Excellent diagnostic and troubleshooting skills
• Wireless network configuration 802.11a,b, g, n, & ac
• System monitoring using (HP TopTools, Nagios, Cacti, Webjetadmin, Splunk, Smokeping, Solarwinds, rancid, Observium)
• Dell PowerEdge Servers, Compaq Proliant, and HP Netservers
• SAN Management (EMC / OpenSolaris / Nexenta / Openfiler / Equallogic)
• Enterprise backup using Symantec BackupExec 12.5 & MS Data Protection Manager v10, Acronis)
• DNS Internal and External Configuration including load balancing schemes (Barracuda).
• MS Exchange management
• Windows 9X/NT/XP/ 7/8/10/2000/2003/2008/2012 server and workstation
• Microsoft Office (Office 2000/XP/ 2003/2007/2010/2013 ) application support
• Printer repair and network configuration
• Cisco Routers (ISDN T1 Wan DSL VPN failover,MPLS, DMVPN)
• VPN Remote Network Access LAN/WAN/MAN and Security using Crypto Card authentication.
• Oracle RAC Clustering using EMC SAN with offsite log shipping to hot fail over site.
• Citrix XenApp & Microsoft Terminal Server Administration
• MS SQL Server 2000/2005/2008 management
• Websense, Webtrends, Surfcontrol, SmartFilter Internet Monitoring and filtering
• E-mail filtering Trend Micro Scanmail / ASSP / Vamsoft ORF /Postini
• IIS5/6 Web server management, ASP, XML Debug Apache Administration
• Unix (HP-UX 9.X-10.20, Linux, SunOS, OpenSolaris) administration
• Microsoft Proxy, ISA Server, Linux / Opensource Firewall/Proxy management
• Symantec, Trend Micro, Vipre Antivirus management
• Cisco ASA, Netscreen, Pix & Sonicwall Hardware Firewalls, Vyatta open source routers, PaloAlto NGFW.
• Microsoft Access 2003/2007/2010 data management including VBA scripting
• Data Warehouse and automated report generation
• Visual Basic, VBA, Scripting, ASP Programming
• Wyse Thin Client management and troubleshooting
• BGP and EIGRP advanced routing configuration

PROFESSIONAL EXPERIENCE:

Confidential

Network Administrator

Responsibilities:

• Responsible for management of Sermo s worldwide network consisting of 8 geographically dispersed offices. Network is highly diverse using a variety of vendor hardware. Primarily based out of Confidential after relocation of help desk support agent provided hands - on site support for the Charlotte office. Responsible for supporting company Voip phone system (Freeswitch).
• Worked on several projects to complete the roll out of a new wireless network system (Unifi). Network design was overly complex with a mixture of freeware networking software and traditional system from Cisco/HP resulting in outages due to lack of enterprise grade network design and access to vendor support/updates.
• Company financial resources were very limited and thus postponing the needed redesig their network with enterprise grade equipment.

Environment: Cisco IOS routers HP Procurve switches Unifi Access Points Vyatta (Vyos freeware) routers Freeswitch Voip PBX

Confidential

Network Administrator

Responsibilities:

• Tier III technical “expert” resource for Citrix VDI, Microsoft Server OS and Exchange at LFC sites in east central US.
• Setup and configured enterprise network monitoring, notification, and reporting system using open source tools requiring no cost outlays by company using existing PC hardware.
• Common daily tasks included administering patches across 80+ servers & 280 PC’s typical break/fix troubleshooting process, hardware installation/removal, installed and upgraded antivirus systems, patching and software upgrades, managing error & application logs, file print services, and access management
• Designed, networked, and rack mounted servers running CentOS, debian, freeBSD RedHat, and Micosoft OS’s.
• Managed issues with the Barracuda Networks load balancer. Upgraded Cisco routers to new releases.
• Traveled to remote sites to update and support remote sales and production operations.
• Redesigned old legacy frame relay based network using Cisco DMVPN multi-hub tunnels thus cutting the network costs by 75% while improving network performance by up to 1000%.
• Installed and managed the monitoring infrastructure (nagios, cacti, spiceworks, smokeping, Solarwinds) for several hundred hosts with differing OS flavors and versions.
• Supported a MS 2003 Terminal Server farm (6 servers) hosting 200+ users using roaming profiles.
• Supported Citrix Virtual Desktop environment (350+ users)

Environment: Windows Server Exchange MS Office Switchvox VoIP PBX Cisco IOS network - DMVPN multi-hub topology - MPLS single hub topology iPrisim Web access management Vipre antivirus EMC SAN - Oracle RAC Dell / Equallogic SAN & Servers Cisco/Linksys/Netgear POE Switch configuration

Confidential

Small Business IT consultant

Responsibilities:

• Provided technical support and overall management of all IT operations for 3 small businesses in the South Florida area
• Designed and maintained Dell servers running MS Small Business Server 2003 including antivirus and antispam systems
• Design time and attendance system for farming operations
• Provide time critical remote support using Logmein.com remote access tools

Environment: Windows SBS 2003 Server Exchange 2007 MS Office Nortel PBX Cisco IOS network - DMVPN single-hub topology Smoothwall Open source router and web access management Trendmicro scanmail and officescan antivirus ORF by Vamsoft antispam filter

Confidential

Network Manager

Responsibilities:

• Revitalized faltering operations that resulted in order fulfillment going from several months to one day facilitated by a redesign of the information systems infrastructure.
• Eliminated manufacturing bottlenecks through introduction of a bar coding to the shop floor and using Visual Basic 6 programming to create custom applications..
• Enabled completion of tasks in minutes rather than days by reconfiguring hardware and software to provide better data retrieval.
• Enhanced sales staff capabilities by initiating Internet presence, including testing, debugging and access control.
• Developed VB6 applications, MS Access 2000 reporting systems, and automated and maintained all aspects of a NT/2000 network operation, Cisco routers, extreme switches, including the use of System Management Server 2.0.
• Introduced security controls, including development of a disaster recovery plan, corporate data protection plan, the monitoring of network activities, and firewall and proxy administration.
• Managed project resources including: hardware installation and upgrades, common administrative tasks like managing application logs, file print services, and access password management.
• Developed and implemented corporate Virtual Private Network remote access plan.
• Directed technical staff in a fast paced environment.
• Designed, installed and configured the remote VPN network connectivity in the new showroom in Dallas and the existing North Carolina showroom.

Environment: Windows 2000 Server Exchange 2000 MS Office 97 - XP NEC PBX Cisco IOS network - VPN point to multi-point topology EMS ERP Manufacturing system MS Access 2000 data reporting system SMS 2.0 system management Fiber based MAN/WAN high-speed Internet connection

Confidential

Network Administrator

Responsibilities:

• Developed and implemented a manufacturing system upgrade from a legacy mainframe to a modern Intel-based operation.
• Designed complex production control reports for this new ERP system using MS Access 97.
• Administered MS SMS 2.0 PC management and inventory system requiring SQL server administration
• Automated ERP system nightly batch process and designed a error log notification system using Visual Basic 6.
• Responsible for all network information technology systems for this subsidiary of a multi-billion dollar corporation.
• Managed functions included the upgrading of code, adding new disks, replacing failed disks, managing disk groups with RAID 5 configurations for HP Engineering CAD workstations.

Environment: Windows NT 4.0 Server Exchange 5.5 MS Office 95 - 97 Nortel Option 11 PBX Forth Shift ERP Manufacturing system Costpoint Oracle based financial system MS Access 97 data reporting system SMS 2.0 system management Dialup based WAN Internet connection

Confidential

Reliability/Electrical Engineer

Responsibilities:

• Responsible for the generation of Reliability documentation for all military projects in accordance with established military standards.
• Responsible for administrating all engineering computer systems including Unix based CAD workstations.
• Worked as representative of Engineering Department on team to implement new manufacturing ERP system.

Environment: MS Office 95 - 97 SDRC CAD Administrator HP-UX OS admin Engineering IT support Electronic CD based data records administrator Database designer