SUMMARY

• Windows 2012 R2, 2016, 2019, 2022 Server Administration
• IIS and Web Hosting
• Vulnerability Remediation Expert Including Security Patch Installs
• Change, Problem & Incident Management Expert

PROFESSIONAL EXPERIENCE

Systems Analyst

Confidential

Responsibilities:

• Vital Analyst for Asset Tracking, Change Management (ITIL), and Service Work.
• Hosted Windows Web Applications in B2B, B2C and B2E Environments.
• Public Cloud (AWS/Azure).
• Performed Software Updates to WordPress.
• SPLUNK experience with Dashboards and Queries.
• F5 Load Balancer experience.
• Vulnerability Remediation Specialist.
• Project Lead for Disposal of 300+ Microsoft Windows 2012 Servers.
• Project Lead for Security Patch Deployments utilizing Windows Server Update Services and Software Center Configuration Manager (SCCM).
• PowerShell Scripts utilized to retrieve information from hundreds of Windows Servers and to gather information regarding Security Patch Deployments.
• Excellent interpersonal and presentation skills.
• Exceptional listening comprehension skills.
• Excellent written and verbal communication skills.
• Strong analytical skills with very strong attention to detail.
• Ability to assess tasks, subdivide, prioritize, and share information.
• Support healthy software development practices, including complying with agile software development methodology, building standards for code reviews, work packaging, and continuous delivery.
• Eager to test myself professionally and push skill boundaries.
• Self - motivated and capable of leading myself in a remote work stance with little supervision.

IT Consultant

Confidential

Responsibilities:

• IT Consultant for small businesses and families.
• Provide exceptional support and education for clients on all aspects of IT software & hardware needs.
• Work in many varied environments with multiple levels of interaction. Planned and implemented entire networks. Setup, Configured and Monitored Back Up Systems. Worked on Home systems.
• Professional Technical Liaison between clients and software companies technical support and sales.

Information Systems Support Staff

Confidential

Responsibilities:

• Provide exceptional support and troubleshooting knowledge as virtually the entire staff at Confidential was required to start working remotely.
• Organized workspaces to increase efficiency and productivity.
• Created documentation for completing successful operating system loads for the various City departments.

Systems Analyst

Confidential

Responsibilities:

• Manage over 1000 servers running Windows Server 2008, 2012 & 2016 and RedHat Enterprise Linux Servers running IIS, Apache & Tomcat.
• Maintain Windows Server Update Services (WSUS) to deploy security patches on over 1000 servers residing in both trusted and DMZ environments while maintaining 24x7 availability of services.
• Responsible for reporting 100% compliance reports to the CIO regarding maintaining proper security patch levels on 1000+ Windows and RHEL Servers.
• Implementation Coordinator
• Responsible for planning and implementation of changes to 1000+ Servers while maintaining 24x7 availability of services. (Using ITIL Foundation v3 Best Practices)
• Provide quick resolution of identified security vulnerabilities.
• Responsible for testing changes and server reloads.
• Intranet Server Support Specialist
• Server Type Owner (InTRAnet Server Team) & 3rd Level Support for hosting the primary webpages for a Fortune 50 Company.
• Troubleshooting & maintenance using administrative level access for server infrastructure & application software.
• Microsoft Windows Scripting experience for IIS application setup.
• Component Release Coordinator
• Coordinator for Change Management on 1000+ servers for a Fortune 50 Company.
• Wrote and maintained documentation for change entrance criteria & deployment process.
• Coordinator for multiple group deployments and issuance testing.
• Service Assurance Team for Information Technology Deployments
• Coordinated, scheduled and processed change deployments utilizing tracking software.
• Change, Incident and Problem Management Coordinator.
• Liaison for project coordination with other departments.
• Support Case Specialist
• Utilized and improved advanced troubleshooting skills and superior verbal and written communication skills.
• Met or exceeded daily, weekly and monthly closed call metrics as assigned by management.

Certified Network Engineer

Confidential

Responsibilities:

• Delivered superior installation & troubleshooting skills on servers, workstations, printers and infrastructure devices and provided technical support via telephone and onsite.
• Performed repair and maintenance of PCs, servers and infrastructure devices.
• Installed, configured and troubleshoot issues with Microsoft Exchange and Novell GroupWise E-Mail software.

Account Support Engineer

Confidential

Responsibilities:

• Met or exceeded sales quotas and discovered new business opportunities for state public sector accounts.
• Requested bid specifications from potential clients and then identified proper products, researched product availability, distribution logistics, compatibility and pricing.
• Met quote deadlines and followed proper procedures in order for state contracts to be awarded.

Financial Accounts Supervisor

Confidential

Responsibilities:

• Responsible for installing, supporting and training a complete financial accounting and inventory software package for school districts and municipalities.
• Extensive public speaking including classroom instruction for users.
• Telephone help desk support for a three-state area while documenting calls in tracking software.

Manager

Confidential

Responsibilities:

• Managed 30+ employees including interviewing, hiring, firing, mentoring and training.
• Increased sales of university textbooks and publications to over 3 million dollars per year.
• Worked with university faculty to meet their needs, especially with custom publications.

Store Manager

Confidential

Responsibilities:

• Managed 10+ employees including interviewing, hiring, firing, mentoring and training.
• As manager I increased net sales at three separate locations as a result of my professionalism and organizational skills.
• Consistently met payroll limit expectations of less than 10% of weekly net sales.