SUMMARY

• 12 years of IT experience including technologies such as Exchange 2003 - 2010, Lync 2010-2013, and Windows Server 2003-2012
• Experienced in setting up Standard and Enterprise edition of Lync
• Knowledgeable on deploying Remote Sites and Central Sites within Lync
• Experienced with Office 365, including in the context of hybrid deployment with Lync on-prem and Exchange Online.
• Performed problem identification, problem resolution, capacity management, performance management
• Adept at identifying, assessing, and recommending new technologies, upgrades, or enhancements
• Implemented and monitored network applications and tools
• Experienced with Exchange 2010 & 2013 high availability environments (Database Availability Groups (DAG) and Disaster Recovery DR)
• Familiar with evaluating and fixing Active Directory issues
• Proficient with scripting in the PowerShell language
• Knowledgeable with email systems and troubleshooting mail flow
• Experienced in setting up and administering backup and replication architectures for worst case scenario
• Experienced maintaining systems in a load balanced environment, creating highly available applications
• Adept at using Barracuda to provide web application firewalls to secure network

PROFESSIONAL EXPERIENCE

Communication ENGINEER

Confidential, GA

Responsibilities:

• Designed, installed, and configured companies Lync 2013/Skype for Business environment.
• Managed Data, Voice and Messaging communication components within the Lync 2013/Skype for Business environment
• Provided Lync/Skype for Business high availability through the use of server pools.
• Created and designed presentations on Lync 2013 for management team as well as help desk team.
• Implemented Lync Enterprise Voice with full Voice and Video integration
• Mentored other team members, and transition to Operations for support post Lync implementation/roll out
• Managed Exchange Configurations, Domains, and setup of Mail Relays
• Engineered, operated, and maintained the Exchange and Lync environments to ensure high availability and performance
• Installed, configured, troubleshoot, and secured Windows 2012 operating systems and networks
• Planned, implemented, and maintained Active Directory structure, Public Key Infrastructure, and domain administration
• Harden environments using DISA STIGs and conduct patch management
• Used group policy to automate security configuration and software package distribution
• Conducted operations and maintenance on servers and workstations
• Developed sandbox environments with various operating systems to support, test, and evaluate Exchange and Lync environments

O365 Operations Contractor

Confidential, WI

Responsibilities:

• Worked as part of a distributed team to provide day-to-day support for an enterprise collaboration environment consisting of Exchange 2007, AD 2008, Office 365, Azure AD, Exchange online
• Provided operational support for the Exchange environment, both on premise and in the cloud.
• Utilized PowerShell for server maintenance and scripting related tasks
• Migrated users to office 365 using batch moves
• Implemented Microsoft Azure AD, RMS, and related cloud applications
• Configured Microsoft Forefront Identity Manager to manage users' digital identities, credentials and groupings
• Supported cloud based collaboration clients like the Office 365 software suite
• Provided application security best practices to collaboration platforms like Exchange, Active Directory, Instant Message, and Good MDM

Communications Administrator

Confidential, NJ

Responsibilities:

• Administration and network maintenance as well as structured cabling
• Managed the server environment for WS2008, Active Directory Management Administration Mail (Exchange 2010)
• Created disaster recovery plan (DRP) through management, monitoring and backups through Symantec Backup Exec
• Administered and maintained supported mobile devices (Sales Force)
• In charge of managing the of routers within the environment to provide for proper performance of equipment
• Created web pages for enterprise level testing
• Provided user support, administration and maintenance of computer equipment (local and remote)
• Provided Telephony management for users, PBX.
• Implemented content filtering through the use of Websense and Blue Coat
• Managed and maintained the Lync 2010 Enterprise Voice and video implementation
• Troubleshot and resolved issues related to Lync 2010 such as voice quality
• Configured networking technologies as needed including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, SIP, etc

Exchange Administrator

Confidential, AZ

Responsibilities:

• Participated in the support rotation
• Documented standard work processes and procedures to be used by various support teams
• Provided support and administration for IronPort SMTP gateways
• Worked with Exchange Engineering and other teams on the development and deployment of new messaging infrastructure
• Migrated users from Exchange 2007 to Exchange 2010
• Created and managed shared mailboxes, distribution lists, mail contacts etc. in Exchange 2010
• Implemented Security patch testing before actually rolling out patches to the live production environment
• Monitored Exchange performance and ran health checks using PowerShell scripts
• Provided Mail flow troubleshooting for users using message tracing tools
• Tier 2/3 support for the Messaging infrastructure in a highly available (Exchange 2010 DAG) environment
• Configured and managed the Exchange 2010 environment pre and post migration
• Ran Exchange PowerShell cmdlets to gather metrics for reporting and analysis
• Provided advanced client support for (Outlook, RPC/HTTPs, OWA, ActiveSync etc.) escalation troubleshooting
• Administered retention tags/policies for backing up user’s emails temporarily in case of accidental deletion

Systems Administrator

Confidential 

Responsibilities:

• Learned the core principles processes of networking tools and techniques including: office applications, computer hardware/software, computer repair/support, and desktop operating systems
• Acquired troubleshooting techniques and customer service skills
• Provided support to end users using SharePoint, Microsoft Exchange
• Handled technical and customer support to ensure operational efficiency
• Managed the company equipment, POS systems, service applications, PCs, printers and network servers
• Operated company database to process journal data entries, reconcile reports through SQL Query and MS Excel macros
• Maintained database updates and changes in fields and tables