SUMMARY:

• Experienced “Hands - On” IT leader. Goals set by the demand of the business allow strategic project planning and innovation, while allowing team members the ability to meet challenges, expand their skillset and deliver services to help impact revenue and growth.
• “You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.

PROFESSIONAL EXPERIENCE:

IT Infrastructure Manager

Confidential, Palm Beach Gardens

Responsibilities:

• Daily scrum meetings
• Project Management via SDLC methodologies and tracked via Jira
• Policy writing/collaboration for Company and Departmental Policy that adheres to NIST guidelines as applicable
• Data Classification
• Data Governance
• Technology Security
• Network Security
• ETC
• Catastrophe/Disaster planning and management
• Deployment of technology and teams to remote areas to ensure networking, computers, and peripherals are available and ready
• Business Continuity Strategic planning and execution
• Cost benefit/Spend analysis, savings and strategy, annual budgeting
• Employee growth and development
• Infrastructure and helpdesk management of team of Helpdesk/Support Specialists, System Administrator(s) and a Help Desk Supervisor
• Onboarding s delivered bi-monthly
• Offboarding audits

IT Infrastructure Manager

Confidential, Delray Beach, FL

Responsibilities:

• Led a team of engineers and help desk staff in a very fast-paced medical environment
• Completed many renegotiations of contracts and decreased OP Ex by almost $1,000,000 within first eight months of employment. Evaluated and implemented new technologies allowing more stability and consolidation across all practices.
• Created asset management spreadsheets and digital record keeping for each location and corporate offices
• Ensured lease and rental information was managed properly and kept up to date
• Responsible to auditing inventory across all locations on a quarterly basis for shrink and accuracy
• Managed licensing for Microsoft, Support contracts and software across all locations and users
• Ensured high availability at each location by implementing a “dual circuit” policy at each medical location to ensure minimum risk of downtime. Defined help desk SLA’s around our service catalog to allow granular reporting around help desk utilization.
• Developed new on-boarding and termination processes and workflows for HR to utilize and ensure user accesses were created or terminated quickly and thoroughly. Assisted compliance department in HIPAA audits, intrusive and non-intrusive .
• Created standards of weekly huddle calls between IT leaders, department leaders and practice administrators to enable everyone to have the ability to see their users’ tickets and any problems within the infrastructure or medical systems
• Monthly cost analysis of IT operational expenses
• Led several acquisitions zero to 90-day integrations, which included medical system, provider credentialing, compliance, IT Systems integration, procurement and s department
• Implemented several SharePoint workflows to assist in everyday business processes throughout every department

Systems Analyst

Confidential, Deerfield Beach, FL

Responsibilities:

• Re-configured existing SharePoint farm central admin page to have SharePoint run more efficiently and enable email throughout lists and sites
• Act as the SharePoint Administrator for Confidential
• Responsible for overseeing systems and gathering information to report on how to improve processes and systems for 41 plants and one central office across the state of Florida
• Experience doing file server migrations, MPLS network Management, vlan configuration, etc.
• Responsible for developing SharePoint design and setting project timelines for execution androllout
• Assisted in rolling out cloud-based printing solution from Sharp
• Responsible for iPad MDM with AirWatch Management solutions, creating profiles specific to FL Business unit for iPad production

Systems Administrator / Engineer

Confidential, Fort Lauderdale, FL

Responsibilities:

• Worked with a client migrating SharePoint 2007 site to SharePoint Online

Infrastructure Specialist / SharePoint Administrator

Confidential, Boca Raton, FL

Responsibilities:

• Responsible for configuring, designing, and maintaining SharePoint 2007 and SharePoint 2010sites and workflows for automating business processes
• Responsible for creating an IT CRM ticketing system through SharePoint
• Architect SharePoint 2013 design to upgrade from
• Configure Active Directory role groups and exchange email distribution groups to ensure group security within SharePoint
• Worked with various CRM’s acting as an Administrator such as SharePoint and Salesforce.com
• Assisted in creating fields for Salesforce.com and helping Agency Marketing team in using th functionalities for creating and capturing leads, opportunities or sales
• Assisted in creation of SharePoint 2010 to create SSRS reporting using SQL Server 2008 and 2012
• Included virtual server provisioning, SQL database setup, vlan connections to separate each datalayer or connection to increase system performance and scalability
• Created custom workflows that worked as an automated procurement request and inventory control system
• Built and maintained VMware 5.0 virtual environment with roughly 300 virtual machines on six physical servers at each data center
• Maintained all of People’s Trust ERP Systems
• Assisted in design, maintenance, and upgrading of fully redundant data centers. Used VMWare SRM to create the redundancy in the event of a cat. Used VMWare DRS to balance virtual machines on each host
• Created LUN paths from each host to VNX SAN using dual fiber channel for redundancy
• Deployed and maintained Dev team environment which included all virtual Dev, Test, Staging and production servers
• Responsible for maintaining all IT equipment (VoIP, Printers, WLAN, Switches and Circuits) throughout seven locations across the state of Florida. Upgraded all domain controllers to Windows 2008 R2 servers.
• Responsible for managing help desk, which is a team of three. Responsible for maintaining VoIP system hosted on our own servers.
• Responsible for implementing and maintaining alerts and monitoring platform from Nimsoft. Maintained Citrix Fundamentals server and gateways. Trained all new IT on processes and procedures.
• Maintained LAN environment with adding or removing switches, deploying new WLAN and installing new cable drops within the facility. Responsible for implementing any and all workflows requested from all departments.
• Responsible for Level 1, Level 2 and Level 3 support
• Troubleshoot and maintain any Server R2 problems that may occur

Infrastructure Specialist / Help Desk Specialist

Confidential, Delray Beach, FL

Responsibilities:

• Responsible for maintaining or implementing IT equipment across nine medical office locations in the
• Installed Great Plains across the organization
• Created workflows and managing lists in SharePoint 2010
• Acted as a Backup Administrator using vRanger Pro
• Responsible for maintaining and creating VM’s within VMware 4.1
• Managed all the company’s Active Directory and Exchange Servers
• Maintained Citrix XenApp 5 and 6
• Responsible for maintaining LAN / WAN subnets at all locations using SonicWall routers/Firewalls