SUMMARY

Diversified computer technology experience, System Administration, and Desktop Support, which includes executive and non executive support, also configuring, installing and upgrading an extensive variety of hardware and software, and software recovery including backup systems, Develops and distributes reports from data associated with their area of responsibility. Participates in special projects as assigned. Warranty support troubleshooting, and problem solving. Network technologies experience: IP, TCP/IP and PPTP, IP/SEC, CISCO routing, video/conferencing, VoIP, VPN and, VMware. Server and administration experience, Exchange Servers, Lotus Notes, LAN/WAN, Active Directory, and BlackBerry Enterprise Server,. System experience, Windows 98/NT/2000/XP Pro, Win 7 pro, and Windows 08, also NT/ 2000/2003 Server, OS2, OS2 Warp Server, and some UNIX Sun Systems and Linux. Also supporting Office suite 03, 07 Pro, 2010. Experienced providing cost effective server, and network support, in a corporate environment. Ability to develop, and apply technologies, to generate corporate efficiency. Experienced with diversified systems, and cost effective network support in a corporate executive environment.

EXPERIENCE:

Confidential

• Peak systems: Dell IT technician Dell service provider for AIG contract
• Supporting 100 users
• Phone support various locations
• USERS USEING WIN 03 WIN 07
• Supporting office 03 and 07, 2010
• Imaging new laptops and desktops
• Supporting archive files for exchange
• Installing AS400 software
• Installing Citrix connection software
• Hard drive information recover
• Use an Hp Quality Center Ticket system, Help Desk Calls .

Confidential

Emergency Medical Technician. Part time

Confidential

Support Home network and Computer repairs. Operating system, Win Xp and Win 7 pro Win 08.Configuration. Supporting iphones, and IPods, backBerrys and other Mobil devices.

Confidential

Manpower1 Professional Contract:

• Contract Compucom, System Rollover team using software Packets,
• With SMS, also Field Service Team.
• Rollover new installs for PNC Bank sites.
• Field Service Tech which included Hp printers and Desktop Repairs and installs.
• Installing and administrating Black Berry and Palm for remote uses.
• Preformed a Rollover installation, with operation System Windows XP pro on Desktop which consisted of Dell Dimension, and Optiplex Desktop, also with laptops which included Latitudes, and Inspirons.

Confidential

Dell Support Tech

• Dell certified Services, Serviced Dell Desktop, which include models, Dimension, and
• Optiplex and Laptop included Latitudes, and Inspiron. Also preformed all service tickets, for the client. I have 24 Dell warranty certifications, which consisted of desktop, laptop, Servers, and storage system.

Confidential

System Administrator

• Maintained and configured PictureTel, using Polycom software for video conferencing using VoIP or ISDN.
• Implemented and installed Data Base software such as SysPro, fixing any errors from passwords error codes to printing problems.
• Preformed tape back ups using a Dell Powervault 112T with Brightstor ARC server 11.1 program and a AXION E, 2T bits SAN, which consist of 16 hot swappable mirrored drives, using Avamar Server perform onsite to off site replication to another Avamar server.
• Installed a new 9500n HP LaserJet printer and supported various printers and scan jets plotters. Maintained all printers for hardware errors and connection errors.
• Installed and configured Black Berry Enterprise Server, also setup and configured Black Berry PDA's and Trio's to receive e-mail from Exchange server.
• Configured VPN Client 4.X for remote desktop for traveling.
• Maintained Cisco pix 506 firewall and Cisco VPN 3000 Concentrator.
• Responsible for a network consisted of Dell power connect 2124, 3024, 3048, 3424, 3430, 3448, switches, two 1700 Cisco routers.
• Configured a Primary Domain Controller, 2003 Exchange Server, 2003 file server and SQL Server, and administration with Active Directory and DNS.
• Develops and distributes reports from data associated with their area of responsibility. Participates in special projects as assigned
• Responsible for installing Windows 2000/ 2003 servers in a network environment, which consisted of one Dell Power Edge 2650 with Windows server 2000, two 2850 Power Edge with Windows 2003 server.
• Executive level support at the desktop which includes hardware and software and including Blackberry's, and Trio's PDA in Microsoft 2000/2003 XP, including Desktop support and office suite support.

Confidential

• Configured all executives' network systems by implementing IP address using DHCP and, VPN using Cisco client for remote desktop.
• Executive level support included, Desktops, IBM 300GL, and IBM Think Pads, which were several varieties of IBM a Series, M Series. Also supported all executive printers, Lexmark, and HP printers
• Supported printers which were HP 4500 color laser jets, and older HP LaserJet's and Lexmark T series printers.
• Supporting windows
• Maintained 250 IBM 300GL workstations with the operating system Windows XP Pro Supported 45 IBM Think Pads which were several varieties of IBM A Series, M Series.
• Ran tests on lines and routers ports, if packet speeds slowed or were lost it was reported to the branch network system. Each office site consisted of two Compaq Proliant 4000 Servers with a storage system that consisted of a Raid 5 with seven 8 GB hot swaps hard drives, also had an APC Smart-ups 5000.
• Responsibilities included servicing Compaq Servers at one time until the branch upgraded and transferred all server services to central local, then implemented T1 lines and Cisco 2600 series routers.
• Installed and upgraded hardware and Software, for 250 workstations and 22 servers in a WAN, which included two back office locations and 30 branch offices locations.
• Senior Customer Engineer Executive level support at the Desktop, which includes login problems which might consist of connection problems or password. Software problems, ether Microsoft Office, reflections a main frame package, Lotus Notes,
• Participates in special projects as assigned

Confidential

Network Administrator

• Duties were to Supported hardware and software, setting up Visual Power Point Presentations and installed new programs.
• On the UNIX side of the network, performed normal and incremental backups. Supported two NT4.0 servers and, one UNIX Server, 150 workstations with Windows 98 NT4.0 and UNIX clients

Confidential

Network Administrator.

• Performed all Administration and Server Support which included replacing bad hard drives and recovery with NT Backup Software recovery.
• Responsible for Several FAA sites in Eastern Pennsylvania, Delaware and New Jersey.

Confidential

Responsible for hardware support on computer games. Duties were to repair game boards and electronics components that control video and pin ball as in arcade games. This lever of service was AC/DC electronics.