Summary of Experience

• Information Technology IT Manager, and Leader, with 15 years of hands-on experience in IT. Experience includes 10 years overall, with 7 years supervisory, in the IT field with a consistent and reliable track record of results in assisting with increasing efficiencies through technological solutions. Core strengths in Leadership, IT Support, and IT Management.
• Leadership experience provides ability to collaborate innovatively and effectively in solving day-to-day problems with staff, while building consensus to gain an effective IT vision.
• IT Infrastructure Support experience of over 15 years is extremely useful when mission critical enterprise systems are expected to have a Service Level Agreement uptime of 99.99 percent.
• IT Management experience handling multiple tasks and projects simultaneously with year-over-year success in leading IT business initiatives, including divergent-to-standard conversions and enterprise application integration.

Business Objective

Help fulfill an organization's goals by providing a solid IT foundation.

IT Process Skill Areas

IT Team Building, Mentoring, and Leadership, with excellent Project Execution

Experience

Confidential

Senior Windows Desktop Engineer

• Member of IT migration team for 13,000 user workstations from Windows XP to Windows 8.
• Driver Management for Hardware Migration HP and Lenovo Driver and Applications for different workstation models utilizing Microsoft System Center Configuration Manager SCCM 2012 R2.

Confidential

Windows Engineer

• Member of IT Infrastructure migration and support team for FTC Trade Up initiative utilizing Remedy Help Desk ticketing system for effective tiers 2 and 3 problem resolution. FTC IT areas include:
• Windows Server 2008 R2 managed AD, GPO's, Site Replication, User accounts OU creation.
• Exchange 2007 Message Tracking, Custom Quota Limit messages, Account management.
• Shavlik NetChk Protect 7 Patching included all Windows Production and Development Servers.
• BES Server 5 Application Service BAS Management included cluster failover user support.
• Failover Cluster Management included Email, SQL, DHCP, BlackBerry, File Print Servers.
• VMware vSphere Hypervisor ESXi 4 Server Management included Template Management, Cloning, Migration, and HA troubleshooting.
• HP ProLiant Server Support Technologies included BL460c, DL380 and DL580.
• Secure Investigations Lab SIL responsible for data servers, data encryption user requests.

Confidential

eDiscovery Database Manager All phases of Concordance server database and FYI Reviewer eDiscovery application support.

Confidential

Firm-wide IT Management

• Technical staff supervision included Windows Server engineers, site IT Managers, Exchange email administrators, Elite accounting systems, WAN consultants, and Help Desk staff.
• Instituted previously non-existent Infrastructure Standards and Project Management guidelines, documenting with flowcharts and diagrams, to improve ability to meet budgets and objectives..
• Developed and deployed IT Security Management policies and solutions to protect firm's data against internal and external threats as an ongoing firm wide technology life cycle process of testing and reviewing progress, with reassessments based on annual external IT audits.
• Implemented approved IT Department Disaster Recovery Policy and Procedure solutions.
• Identified and analyzed the costs and benefits of alternative solutions for multiple new enterprise hardware and software solutions examples include the Email and Accounting migrations below.
• Initiated migration of 500 users from 13 different offices and 5 different email systems to Microsoft Exchange 2000 email system, which included IIS Certificates, Symantec Mail Security, BlackBerry Enterprise Servers BES and Windows Server Update Services WSUS .
• In 2009, systems re-engineered with Windows 2008 and Exchange 2007.
• Planned, designed and implemented the IT foundation for firms Accounting and Billing system. Technologies utilized included Microsoft SQL server and Citrix Metaframe.

Confidential

Site IT Manager

• Established BSF Intranet e-Time and webview.bsfllp.com with IIS 5, SSL Certificate Services.
• Managed 70 users for law firm in a Microsoft environment, overseeing Level 3 LAN administration.
• IT Admin Support Purchased IT Equipment assisted in IT changes spec'd out IT equipment.

Systems Analyst

• Supported DC law firm with 70 users providing Level 3 administration in Fiber Backbone LAN.
• Telephone Switch and Voice Mail System support for Avaya Definity and Intuity Audix.
• Attorney Case Support including IT implementation and support for E-Discovery Management.

Confidential

IT Consultant

Confidential

IT Consultant

Confidential

Systems Administrator

Confidential

PC Technician

Technical Training

Extensive training in Windows 2003/2008 R2 Active Directory, Exchange Server 2003 / 2007 R2

Hardware and Software

• Basic Hardware: Servers, Network Interface Cards, Switches, Routers Firewalls
• Maintain, diagnose and replace hardware, i.e., HP ProLiant Blade DL Server models,
• Tape Backup Quantum Scalar 50 , NetApp SAN, Cisco Router 2800, HP ProCurve Switch, SonicWall Pro Firewall.
• Scale: LAN, WAN and VPN with a focus on Network Performance and Network Security
• Network Topology: Ethernet Bus and TCP, UDP, HTTP, POP3, FTP: Protocols
• Operating Systems: Windows 7, Vista and XP Workstation, Windows 2000 thru 2008 R2 Server
• Server Software: Microsoft Failover Cluster Manager 2008 R2, Symantec Endpoint Protection Manager 12, Backup Exec 2010 and Net Backup 7 Enterprise Server, HP Insight Manager 6,
• VMware vSphere 4 / 5 Server, MS Virtual Server 2005 R2, BlackBerry Enterprise Server 5,
• Shavik NetChk Protect 7 Patching Software, Nessus Vulnerability Scanner 4, Windows Server Update Services 3 WSUS , Microsoft System Center Configuration Manager SCCM 2007 R3, SQL 2008 R2 Management Studio and IBM Endpoint Manager BigFix Version 9.
• Windows Server 2000 thru 2008 Admin Tools including Windows 2008 and Exchange 2007 R2 PowerShell Cmdlets, DNS and DHCP.
• Systems Monitoring: WhatsUp Gold 14, SolarWinds 2011, and BoxTone 3.
• Networks: Ethernet Communication Protocol.
• Desktop Software: Microsoft Remote Desktop Connection, Workshare Pro Blackberry PDA's
• MS Office Suite 2003 thru 2010 including Project and Visio.
• MS BackOffice: Exchange Server 2000 - 2007, SQL Server 2000 and 2005, Internet Information Server IIS including Certificate Services.
• Legal Software: Legal Research and eDiscovery tools including LiveNote and Concordance 10.