Senior Systems Technical Analyst Resume Profile

Summary

Project Management and Network professional with extensive Unified Communication, VoIP support and work with audio-video systems. Strong managerial, time-management and Communication skills.

Highlights

Strong teamwork and collaboration skills with customers internal and external.
Project management deployment implementation.
PMP trained.
Manages vendor relationships
Protocols: Ethernet, TCP/IP, DHCP, DNS, OSPF, RIP, MPLS
Incident ticket management experience, Implementing and coordinating activities and reporting work with business staff and management.
Branch circuit wiring: E3/T3/T1, copper cross connects, fiber LAN/WAN networking Cisco routers, switches, Service Desk Applications HPSC, HPSM, Expedio

Professional Experience

Confidential

Technical Services

Responsibilities:

Accomplished Service Level Agreement of 95 Right First Time on customer NA account, with service focus on throughput and ticket resolution to remove backlog and RED account status.
Incident Management Service technician for IT infrastructure network. Troubleshoot, analyze, repair, fix, and daily reports on IT request and incidents of clients network.
Cisco Networking and ISR Router Troubleshooting.
Qualified with Hewlett Packard Service Manager and Service Center HPSM, HPSC for ticket documentation, operation process, and reporting.
Expert in CUCM administration, Cisco Unity Server Cisco, and Unified Communication. Manage and provide support for network implementation of Unified Communications from Implementation phase to Operational phase.
Experience with Avaya PBX Administration, , Avaya Communications Call Manager, and Audix Definity and Intuity Servers,
PMI Training 2009 and Microsoft PMP Project Training 2005
Worked on projects as lead and principal for Ciba Specialty Chemicals, Proctor and Gamble, BASF, Bristol Meyers Squibb, CNH.

Confidential

Senior Systems Technical Analyst

Responsibilities:

Proficient with Siemens Hi Path PBX Administration.
Cabling vendor management from requisition through completion of move/add/change and project activity carried out by third party resources.
Design, audit and document network fiber and copper cabling infrastructure. Make suggestions on designing the plant cabling infrastructure that suit organization's requirements with the help of various computer designing applications
Representation of network team at project meetings related to move of personnel, construction, installation, and basic configuration of network electronics, including wired switches and wireless access points.
Company IT representative making recommendations on VoIP project and PBX implementations.
Strong skills in the areas of Project Management, people management, systems implementation, technical support, commissioning, training, troubleshooting.
ITIL process and documents certified in Chemical industry compliance.
Identify business voice cost and deliver 25 savings to IT department with infrastructure vendor and equipment changes and recommendations.
Developed Pigments Division Data Center security and technical standard operating procedures.
AS400 mainframe Data Center operations lead.

Confidential

District Manager,

Prepared budget and correspondence relating to district and store operations and systems
P L Management
Team Building/Training/Supervision of all district store managers and hourly personnel.
Inventory Management Successful in both start-up and turn around management roles. Acted as regional store training manager.
Excelled in building and motivating management and hourly teams. Developed many entry level associates to leadership positions and quickly became one of the primary trainers of new store managers across the district

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