Profile:

I am a results - driven Technical Project Manager / Senior Systems Engineer with extensive experience in Change Management, using LEAN processes to deliver technical solutions, and transforming IT Cost Centers into IT Profit Centers I have over fifteen years of planning and directing multiple project teams that impliment innovative Information Technology, Telecommunications, and Customer Service Solutions. All my clients rave about my ability to get the job done ahead of schedule, under budget, and with 100 customer satisfaction

Executive Technical Summary: A short list of items I can technically configure, implement, and deploy without outside assistance

Virtualization experience includes VMWare ESX 3, 3.5, 4, 4.1 ESXi 3, 4, 4.1, 5.0, 5.1 Microsoft Hyper Server 2008-2012. SAN knowledge includes both iSCSI Fiber Channel from a wide variety of vendors including Equal Logic PS 6010/6510 series, EMC CX3-10, and Net Apps 3100 series. Windows System Administration includes Server 2000-2012 Active Directory 2000-2012 SQL 2005-2012 SBS 2003-2011 Terminal Server 2000-2012 Windows Storage Server 2008-2012, Exchange 2003-2010 and implementing/managing Office 365 for Enterprises. Management Systems include SCOM 2007 R2, SCVMM 2008, SCCM System Center 2012. Telecom System Experience includes, Avaya IP Office, Toshiba Strata/DK, Cisco IPT, Mitel ICP, 3Com, Shortel, Virtual PBX, Ring Central, Voicent, EPIC/CCM Call Centers and various Auto Dialers for AR purposes. Ticket and Patch Management experience includes Kasaya, Logmein Central, Dameware, Bomgar, Jira, and Packet Trap. I also have in depth knowledge of Microsoft Volume Licensing and EA agreements for global corporations.

NOTE: VERY IMPORTANT: ALL Project Management / Program Management roles on this resume, with the exception of the work performed at SHELL and Baker Hughes required me to physically touch equipment and utilize my technical skill set as a Systems Engineer, IT/Telecom SME, Networking Guru, or Technical Consultant in addition to being responsible for Project / Program Management processes.

Experience: Working as a SPECIALIST IT CONSULTANT, performing various roles including Program Manager,

Technical Project Manager, and/or Senior Systems Engineer and sometimes ALL three at the same time

• Note: below are HIGHLIGHTS of some of the higher value experiences. Please see Robert's Project List.xlsx included with resume
• for a complete and detailed list including timelines, project deliverables, industries covered etc. etc.

Confidential

• encompassing the Windows XP to Windows 7 Migration Program. Solved complex issues using the following methodologies:
• Program Management of 40K Windows XP to Windows 7 Migration Project. Brought in to mitigate risk on Portfolio of projects
• Developed a new communications plan using Voicent Broadcast by Phone Auto Dialer and Broadcast by SMS .
• Developed flow charts for identifying killer apps and contacting application owners to provide upgrade paths.
• Performed Cost Benefit Analysis to show ROI on using the Nomad Tool 1E vs. standard depot migration.
• Worked with Dell to distribute new computers for retiring units across the globe. Over 10 million dollars in purchases
• Managed a Portfolio of projects, Vendor and Contractor relations, and Multimillion Dollar Budget in a GLOBAL environment.

Confidential

• Project Management, and Implementation of multiple IT and Telecom projects for portfolio of Crane owned companies including:
• Global Help Desk / Call Center implementation to provide 24/7/365 coverage for over 78 sites in 22 countries.
• MSP Realignment bringing remote monitoring Solarwinds in-house and saving the company 10K per month.
• Century Link MPLS Contract renegotiation to allow multiple site moves saving the company a potential 15K per month.
• Paetec to Level 3 conferencing conversion for international LD calling rates saving the company over 10K per month.
• System Center 2012 Configuration Manager Implementation adding automation to worldwide new user software deployment.
• Multiple projects to reduce Single Point of Failure both at individual sites and the data center in Austin, TX
• Worked with United States Secret Service to secure Crane Network at the Floridian during President Obama's vacation.

Confidential

• Program/Project Management of multiple IT and Telecom projects for Shell UA, Canada Region on behalf of AT T Technical Services.
• Oversaw implementation of multiple Gas Refineries from green field to production including Construction, Electrical, Trenching,
• Structured Cabling, Phone Systems, Security, CCTV, Two-Way Radio, Routing, Switching, and Connectivity using MPLS, AVPN Fiber, and
• Microwave Radio equipment . Managed multiple vendors and third party contractors to deliver bandwidth to both GI and SCADA/PCD

networks. Additional job duties included:

• Implemented projects using the Shell Product Delivery Framework and PMI based methodologies.
• Responsible for Change Control Processes, Timelines, Quality Control, Resource Requirements, and Budget Considerations.
• Maintained Project Quality by managing risk, tracking progress, and providing effective leadership for job completion.
• Confidential
• Responsibilities Included: Same as Earlier Dell assignment, but with a greater emphasis on Software Development and Testing using Agile
• and SCRUM best practices. Maintained and managed Dell RR3 server farm / lab environment with over 1000 servers.

Confidential

• Design, Implementation, and Project Management of multi-site VOIP PBX Analogue Avaya to Digital Shoretel roll out, multi-site
• Document Scanning solution for Paperless Office, Inventory Process Improvement using Intermec scanning guns/barcode printers, and
• Disaster Recovery plans using multiple VPN gateways, VMware ESX 4.1, and HP Falconstor CDP Appliances. To view the document I

Confidential

• Design, Implementation, and Project Management of Dell RR3 Lab IT infrastructure in support of a Validation Lab Test Environment.
• Used multiple large scale virtual environments in both VMWare Hyper to simulate deployment in data center environments.
• Deployed complex AD, and Multiple OS both Windows and Linux based infrastructures while using testing software such as SCOM System Center Operations Manager 2007 R2, SCVMM System Center Virtual Machine Manager 2008, and Vfoglight to measure performance, data through put, CPU and RAM load on high end server and storage both Fiber and iSCSI clusters.

Experience: Full Time work performed on W2 as a fulltime employee of the company's listed below:

Confidential

Network Operations Manager / Systems Engineer

• Responsibilities included: Managing the Network Operations Center and directing Information Technology and Telecommunications staff,
• contractors, and partners. Creating and implementing Information Technology and Telecommunications standards, procedures, and
• processes for the entire company. Development and execution of contingency plans for disaster recovery and business continuity.

Additional job duties included:

• Designed and implemented hardware and software solutions to meet the needs of all departments Customer Service, Collections, Business Development, Information Technology, Telecommunications, Finance, Human Resources, and Accounting.
• Hands On Project Management for implementing multiple Information Technology and Telecommunications projects including Call Center transition, Physical to Virtual server farm migration, PBX change over, Disaster Recovery implementation, etc. etc.
• System Administration of all Windows Based 2003/2008 Servers, SQL 2005/2008 Servers, and Mixed Mode Architecture.
• System Administration of clustered VMware ESX 3.5 Linux Based virtual server farm and dual EMC CX3-10 SANS.
• System Administration and Maintenance of all aspects of the Network Infrastructure including Active Directory, Exchange 2003/2007, BlackBerry Enterprise Server, Trend Micro Business Security Server, and GFI MailArchiver environment.
• Maintenance and administration of additional network related equipment including Cisco Routers, HP Procurve Switches, Monowall Firewalls, Cisco ASA Security Appliances, Internet failover gateways, and Konica Minolta Enterprise Scanner/Printers.
• Network and System Administration of disaster recovery solution using a combination of VMware's native HA and DRS services, Double Take for data replication to off-site data center, and Virtual PBX for recovery of call center functionality.
• Management of all telecommunications equipment including 3com PBX, Mitel PBX, EA Predictive Dialer, IAT Predictive
• Dialer, Callrex Voice Recording Server, CXM Call Recording Server, EPIC Call Center Server and CCM Call Center Server.
• Vendor relations, department integration, budget management, data security, capacity, expansion, and growth planning.

Major Accomplishments:

Saved the company from imminent disaster during hurricane IKE, with an untested disaster recovery system. Performed first responder duties during the relocation of the business infrastructure from Houston, TX to Austin, TX. Restored corrupted Exchange mail store and returned CRM, and Billing databases to functioning level to allow the company to continue to do business.

Confidential

IT Project Manager / Information Technology Analyst

• contractors of the district. Provided Tier 3 IT and Telecom support for all aspects of the network infrastructure. Additional job duties:
• solutions in-house . Assigned duties, responsibilities, and scope of authority to Information Technology associates, technicians, and
• Infrastructure of the North Forest Independent School District. Created cost savings by eliminating outsourcing of IT functions and bringing
• Designed and implemented multiple Information Technology Telecommunications projects using e-rate funding to optimize the network
• Implemented and managed an Active Directory Infrastructure for over 2500 employees.
• Administration and maintenance of an Exchange 2003 environment supporting over 2500 users.
• Configuration and operation of all Cisco technologies routers, switches, VPNs, Telcom, Firewalls, etc. ect.
• Provided technical training, mentoring, and continuous education for NFISD IT Staff.

Major Accomplishments:

• Saved the district 30K per year by implementing a Cisco PIX firewall box and a Barracuda Spyware/Content Filtering Appliance.
• Project Manager and single point of contact with Dell Professional Services for the implementation of the exchange migration project.

Confidential

CEO/Director of IT

• Secondary Function: Server Rental, Web Design, Hosting, and ISP via our quarter mile Wireless Access Point. Responsibilities included:
• and Network Infrastructure Design, Active Directory and Exchange Implementation, Ecommerce and Business Solutions, Small Business Server and Hosted Applications, Security Systems and Remote Administration, Phone Systems and Structured Cabling.
• Primary Function: Provided Information Technology solutions for medium to large scale businesses to include: Project Management
• Project Management including the technical design and delivery of all operational aspects for a wide variety of Information Technology and Telecommunication related projects.
• Directed Staff of 15 employees 5 engineers, 4 technicians, 3 outside sales reps, and 3 web designers.
• Maintenance and Administration of the Data Center, LAN Center, WAPS Cisco Aironet 1300's and related equipment.

Confidential

Network Operations Training and Technical Support Manager

Responsible for the technical training of the Network Operations Group. Designed curriculum and testing procedures and managed the certification progress of fellow employees. Performed classroom instruction for a wide variety of IT / Telecom hardware and software. Examples include: Nortel and Lucent phone switches, Toshiba Key Systems and PBX's, Cisco Routers and Switches, Alcatel ASM, Lucent ASM, Solaris, Unix, PeopleSoft, and several custom software applications used in the course of business.

Confidential

• Multiple roles and positions held, listed from last held to starting.
• Broadband Remote Validation Engineer: Responsibilities included remote testing, turn-up, upgrading, patching, and troubleshooting a wide range of data and optical products including: Nortel's Data Access, Passport, UE 9000, OC 3, 12, 48, and 192 product lines.
• Training Manager / Technical Trainer: Responsibilities included: Trained students and other trainers to install, configure, turn-up, test,
• troubleshoot and perform maintenance on a wide variety of telecom products. Nortel Networks DMS 100/200/250/500 and Fiber Optic
• OC-3/12/48/192 systems Initia/Madge ISDN Access Switch Models 20/60/200 and various IP cameras/codecs used for video conferencing.