WORK EXPERIENCE:

Information Security Risk Analyst

Confidential - Nashville, TN

Responsibilities:

• Risk analysts manage and coordinate external regulatory exams and internal compliance audits,representing information technology throughout the lifecycle of the audit (from planning throughremediation strategy).They adhere to the IT risk program standards, utilizing industry best practice frameworks such as COBIT,ITIL, SANS, NIST, Basel, GLBA, SOX, PCI-DSS, FFIEC, etc., and ensure employee compliance with securitycontrols and deficiencies.
• The IT risk analyst work description also entails coordinating and facilitating awareness and forinformation technology risk program elements to ensure that risk responsibilities are understood andcarried out throughout the department.It also includes identifying breaches in a firm’s security system or tracking the source of an unauthorizedintrusion; identifying defensive steps to take, including necessary firewalls, security software, and dataencryption.

IT Security Analyst

Confidential - Memphis, TN

Responsibilities:

• Identify gaps/actions in case of non - compliance and work with management to track the appropriatecontrol implementation. Track compliance action items, verify evidence, and all actions are closedon a timely basis and in compliance with the control. Develops productive internal and externalstakeholder relationships; communicates with company colleagues clients, carriers, vendors and otherstakeholders as needed during IT compliance activities. Essential functions and responsibilities: Assistswith detection, monitoring, and resolution of security incidents. Administers variousIT Security tools and applications. Assists
• IT groups and business units as necessary in troubleshootingcompatibility issues between security tools and business or productivity programs. Assists managementin investigating IT or cyber- security events and suggests resolution. Provides feedback and suggestionsto improve IT Security processes and procedures. Works closely with project managers to meet andcomplete project milestones accurately and on time. Basic knowledge of the security confidentiality,integrity, and availability (CIA) Triad Basic knowledge of security information and events management(SIEM) solutions. Ability to work with a broad range of security tools and new technologies
• Ability tohandle confidential sensitive information with integrity Excellent oral and written communication skills,including presentation skills PC literate, including Microsoft Office products Analytical and interpretiveskills Excellent interpersonal skills Ability to work in a team environment Ability to meet or exceedPerformance Competencies

Incident Response Analyst

Confidential - Nashville, TN

Responsibilities:

• due to COVID19) Monitored the health of IT infrastructure and business services while responding to all alerts generatedby our monitoring tools and/or customer reports. Utilized routine triage documentation while diagnosingincidents. Documented resolutions or work completed to alerts/tickets in a defined and standardized method toensure trending and categorization were available. Created a positive client support experience and built strong relationships through problemunderstanding, ensuring timely resolution or escalation, communicating promptly on progress, andhandling clients with a consummately professional attitude.
• Provided infrastructure and business service incident resolution services for all lines of business acrossa wide array of technologies. Actively worked to ensure IT&S Service Level Agreements were met. Actively participated in and managed incident communication needs and expectations for customersand stakeholders. Worked with large DMVPN topologies. Additional experience with Palo Alto, Fortinet, Meraki, and supporting environments across multiplevendor platformsTools used at HCA: Central Splunk System, Multi Pu Tty manager, Auto Pu tty, Poderosa, Smartypants,Tera Term,Terminals, Console Z, Pu Tty Tray, MobaXterm, macro support, multi - execution, ssh gateway, ssh tunnels,text editor,CiscoWebEx

Vice President of Operations

Confidential

Responsibilities:

• Worked with the board of directors and other senior executives of the non - profit organization, to plan,develop and enforce policies and objectives for the organization to ensure it maintains its values andmeets established goals. Managed and developed responsibilities for the staff, hiring employees, developing and mentoringstaff, and ensuring the organization accomplishes tasks to meet its overall goals.
• Created public awareness initiatives and ensures the organization is visible to the community andthose interested in assisting the foundation. Oversaw and maintained the financial budgets for the organization, ensuring compliance with stateand federal guidelines as a nonprofit organization, allocating funds for each department, and ensuringthe financial stability of the organization.

Data Entry & Debt Collection Specialist

Confidential - Jackson, TN

Responsibilities:

• Performed collection follow up on accounts in a high volume, inbound and outbound, call centerenvironment. Utilized excellent communication and customer service skills to resolve balances Met monthly goals and quality standards.

Computer Repair Technician

Confidential - Jackson, TN

Responsibilities:

• A family-owned business with multiple roles including computer repair technician, marketing/admissions,and transportation. Computer repair: building and configuring new hardware, installing and updating software packages,and creating and maintaining computer networks.

Firefighter

Confidential - Humboldt, TN

Responsibilities:

• Completed Fire Service and Codes Enforcement Academy in May 2013. Promoted to Shift Leader in 2014. Involved in various roles: Fire dispatch, driver/operator, EMS, public relations/speaking, /, HAZMAT /awareness, and operations, as well as building code and regulations.