SUMMARY:

• 14 years of experience with full life cycle implementation, support, optimization of Epic EMR and 3rd party healthcare software
• Subject matter expertise in clinical data standardization, collection, categorization, and retrieval
• Deep level of understanding for clinical data flow throughout the enterprise system
• Specialties: Epic Ambulatory (certified), Bridges (certified), Chronicles Install Utilities (historical/certified), Order Transmittal (historical/certified), Healthy Planet (in process), MyChart (in process), In Confidential t Procedure Orders (in process), Clinical Documentation, Orders, and Security (all NVTs are current); Expertise in software modules

TECHNICAL SKILLS:

OTHER TECHNICAL SKILLS: MS Office Suite (Word, Excel, Visio, PowerPoint, OneNote), MS Project

Programming Languages: SQL, C++, XML

WORK EXPERIENCE:

Interface Consultant

Confidential

Responsibilities:

• Lead for Epic Bridges related installs, maintenance, releases, and system upgrades.
• Bridges representative to Epic Team Leads Meeting
• Oversees and partakes in the assignment, build, coordination of testing (application, QA and integrated), mass migration, coordination of, and the creation of tip sheets for upgrades (Nova Notes).
• Ensures build has been completed and bulletins conveyed regarding Reportable Issues, Care Concerns and New Releases.
• Headed the ADT/SIU interface build from MDA to the VisionTree Confidential t reported outcomes application.
• Interface lead for implementation of bidirectional interface implementation with the Texas State ImmTrac Registry.
• Heads the parsing, export and correction of manufacturer errors that errored in ImmTrac; and then the import and retriggering of messages via the Outgoing Vaccination Interface.
• Bridges lead for the public health and clinical data exchange project to meet Federal CMS MIPS requirements; inclusive of electronic case reporting, syndromic case surveillance vaccination interface implementation and Covid - 19 vaccination interface preparation and execution.
• Participates in Iguana real-time interface support, financial batch monitoring and production server monitoring for errors, server status, CPU status and memory usage.
• Partakes in disaster recovery and scheduled failovers/failbacks, downtimes.
• Worked on integration pieces for Alaris (Becton Dickinson), iSite Cardiology. historical endoscopy documentation load of files prior to 2016 and setting and testing or Do Not Contact flag in Confidential t records via batch interface.
• Actively works with teams to enter in fixes to decrease the number of errors in error queues and, or to suppress them via changes in interface specifications and, or via Rules.
• Is a part of the facility structure oversight group and planning committee for the transition to Hyperdrive.
• Is part of an on-call rotation to monitor errors, unscheduled downtimes, crashes, run and troubleshooting via Linux and attend Epic and non-Epic change control meetings.
• Works on Iguana channel scripting, oversight, and error resolution.
• Implemented the use of Content Management within the Interfaces team to track all build done within Epic.

Lead Clinical Consultant

Confidential

Responsibilities:

• Rolled out, supported, stabilized and optimized Psychiatric Emergency Care Center with adult, pediatric, seclusion and observation units.
• Part of Behavioral Health affiliate site acquisition and transition under hospital umbrella.
• Partook in data gathering and workflow creation.
• Held stakeholder demos and gained signoff on end-user build and project workflows.
• Led the technical build of Psychiatric Emergency Services (urgent care), including track board (events, views, columns, locations), reports, dashboards (resources, components), navigators and configurations for multiple flowsheet and smart form based assessments.
• Headed the clinical provisioning and creation of all internal provider (SER) and user (EMP) records.
• Created user role specific security classes and profiles; and built activity, menu, role, provider, programming point, rule and results routing records.
• In charge of technical build for external contract providers to document via a transcriber workflow and retrospective billing for respite services.
• Created Confidential t outreach type encounter with specific billing rules for Confidential ts that opt-in to Optum Health program.
• Responsible for the creation of case management navigator, flowsheet for reporting and tracking, and face sheet with admission and auth/cert information.
• Headed behavioral health clinical letters, headers, footers, reason for visit, assessment, procedure orders, treatment plan, episode and assessment creation.
• Updated provider handoff report, category list, user, provider, security class, department and workflow engine rule records
• Responsible for triaging over 700 clinical documents for priority, frequency of use, type of build for hours required to develop, strategies to “better” aggregate similar pieces of data.
• In charge of encounter conversion and creation of new documentation types specific to behavioral health documentation and necessary for State reporting.
• Headed application and integrated test script creation for clinical build; also partook in testing.
• Created time-based charging flowsheet to calculate total time spent with Confidential t for State Reporting and trigger Medicare/Medicaid related charge codes for providers to bill.
• Corrected incoming and outgoing messages using HL7 in interface error queues for orders (labs and rad), transcriptions and SERs. Messages were resubmitted and filed to Confidential ts’ charts.
• Monitored, tracked and corrected orders in Results Routing error pool.
• Trained internal hires on how to build in Epic application, held learning sessions/demos, created instructional documents.
• Partook in modifying Clarity reports and identifying elements for extraction.

Senior Technical Architect—Special Projects

Confidential, Fairfax, Virginia

Responsibilities:

• Ambulatory lead for custom Level of Service, SmartForm, Procedure Documentation with rule based charging, POLST and consents implementation projects and Results Routing scheme maintenance and optimization.
• Heads optimization for all Behavioral Health, Primary Care and Physical Therapy groups.
• Created a translation table for interface set up between State of Virginia and Inova for immunization registry.
• Also created access to registry in ambulatory system
• Partook in initiating HL7 based messages to State of Virginia from Inova and back via coordinated testing relays.
• Works on Healthy Planet build for registries, best practices and health maintenance.
• In charge of Haiku and Canto provisioning and optimization.
• Led ambulatory portion of Virginia Immunization interface build and integration of Appriss NARxCHECK overdose score predictor.
• Leads optimization of HPI SmartForms, SmartSets and SmartTexts.
• Part of acquisition and conversion of a large cardiovascular group and optimization of Urgent Care facilities.
• Partook in double upgrade to 2014 and 2017 versions and upgrade to 2019 version of Epic; tasks included note review, build and testing (functional, application and integrated, as necessary).
• Partook in writing, testing and regression testing of upgrade scripts.
• Worked on optimization of all out Confidential t workspace headers.
• Made sure all out Confidential t AVS were compliant with state mandated disclosures in 17 languages and, or text scripts.
• Rolled out Behavioral Health group documentation Doc Flowsheet with 111 groups and 1000+ rows that cascade, calculate and charge.
• Led rebuild of Biopsychosocial Assessment so information flows from IP, OP, ER and PHP encounters.
• Partook in the build of specialty based history questionnaires for Confidential t-entered data in MyChart.
• Part of technical group that reviews incoming tickets for validity, service type and level of effort via ServiceNow.

Lead Project Consultant

Confidential, Palo Alto, California

Responsibilities:

• Managed project implementation for a large cardiovascular practice (40 providers in 7 locations in 2 counties; revenue $30MM+), OBGYN, Internal Medicine and multiple Family Practice clinics.
• Technical design, testing, final implementation of EHR system.
• Verified that pediatric build was appropriate according to World Health Organization standards.
• Created Best Practice and Health Maintenance alerts for Immunization and Amiodarone monitoring.
• Built SmartTexts, SmartSets, SmartLists, SmartLinks, reporting workbench and SnapBoard reports.
• Updated user security profiles and provider records.
• Was responsible for ensuring ALL technical build was clinically accurate prior to go-live.
• Monitored error queues for order transmittal errors and Epic Help Center maintenance and enhancement tickets and provided fixes.
• Created integrated test scripts and partook in integrated testing.
• Optimization lead for a Pediatrics Clinic that was acquired by Stanford.
• Coordinated the integration of cardiovascular specific biomedical devices (Xcelera, TraceMaster, Freeland, M’Modal, Phillips Ultrasound and Phillips Treadmill) with biomedical engineering team.
• Built out and integrated Welch Allyn Vitals, ECGs and Spirometry devices with Epic.
• Management of client expectations.
• Attended meetings with key stakeholders and practice partners.
• Developed cardiovascular specific workflows for procedures performed in out Confidential t setting with physician champions.
• Approved accuracy of tip sheets to be used by end-users. f area-specific end-user staff.
• Site Lead during go-lives overseeing the smooth transition from legacy to Epic. Was also responsible for go live staff (support consultants and FTEs).
• Conducted sessions for Abstractors and User Acceptance for physicians and partners.

Lead Consultant

Confidential, Fremont, California

Responsibilities:

• Led the project implementation of ambulatory specialty clinics with over 30 care providers.
• Worked on the analysis, build, testing, roll out, stabilization and support phases for 3 specialty clinics (ENT/Plastics, Radiation Oncology, Vascular Surgery) and 31 care providers.
• Created project scopes and received stakeholder sign off prior to build.
• Wrote 12 provider specific test scripts and conducted User Acceptance Testing and Workflow Dress Rehearsals with all providers.
• Wrote workflows for resulting 8 different internally performed procedures and imaging studies.
• Wrote 19 tip sheets to assist providers with post go-live workflows.
• Led integration of OpTime case request and surgery order functionality for OP departments.
• Was interim lead over ambulatory support for Community Connect clinic project and headed rebuild of all existing CC departments and of subsequent roll-outs.
• Assisted in technical build for Orthopedics, Pediatrics and Washington on Wheels.
• Wrote 40 test scripts (for ALL specialties going live) and partook in unit, application and integrated testing for rounds 2 & 3 go-lives.
• Assisted as technical support for round one roll out; floor and technical support for rounds two and three productions.
• Worked on security and SER updates for out Confidential t providers.
• Addressed issues that were entered into Service Desk for Ambulatory Optimization daily.
• Involved in client staff guidance/mentoring in preparation for handoff.

Lead Consultant

Confidential, Martinez, California

Responsibilities:

• Oversaw the full life-cycle implementation of ambulatory specialties and Hospital Out Confidential t Departments during Round 1 Big Bang roll out.
• Headed analysis, build, testing, roll out, stabilization and support phases for ambulatory specialty and HOD clinics.
• Developed configuration processes to standardize clinical build.
• Worked on post-go live ticket and enhancement requests daily via Epic Sherlock and ServiceDesk.
• Participated in post go-live assessments for group one clinics.
• Transitioned as ambulatory Lead for West County Health Center/ Round 2 roll out of 54 specialty and subspecialty departments.
• Met with stakeholders, PM, and application leads to procure a project scope.
• Was responsible for entering ambulatory build items, expected completion and completion dates into MS Project and making sure target dates were met on schedule.
• Roll out required the coordination of application leads and analysts to complete assigned tasks on time.
• Oversaw all clinical build, testing, stabilization and support.
• Strategized integrated testing, timeline, reporting and issues resolution processes

Senior Consultant

Confidential, Sacramento, California

Responsibilities:

• Analysis, build, testing and roll out of multi-function health systems
• Monitored Remedy work queue and responded to change, incident and task requests
• Oversaw version upgrade from

Senior Consultant

Confidential, Detroit, Michigan

Responsibilities:

• Analysis, testing and build for integration of additional sub-specialties
• Responsible for overseeing oncology specific diagnoses/grouper build
• Rebuilt oncology databases in 2010 upgrade environment

Consultant

Confidential

Responsibilities:

• University of Eastern North Carolina Health System, Greenville, N. Carolina
• Manually rebuilt records from build to testing, and production environments.
• Helped oversee Technical Dress Rehearsals
• Monitored change requests for optimization via Epic Sherlock and ChangePoint.
• Catholic Health Partners, Cincinnati, OH
• Oversaw ambulatory integration for 48-Hour Installs team
• Supported Go-Live for CHP McCrackin County Hospital in Paducah, KY
• Participated in Post Go-Live assessment for Youngstown, OH out Confidential t clinics
• Actively worked on interfaces by modifying HL7 code sequences to correct and file ambulatory errors.
• The Chris Hospital, Cincinnati, OH
• Oversaw the integration of 4 out Confidential t and 2 HOD clinics with 50+ providers
• Led analysis, build, testing and rollout of Diabetes Clinic Center
• Monitored Data Courier queue and oversaw data migration from Proof Of Concept to Test, and Production environments
• Worked on security and Provider record provisioning
• Worked on build enhancements sent via Remedy Support Console
• Spectrum Health System, Grand Rapids, MI (multiple clients)
• Participated in preliminary gap and data analysis
• Created team Workflow templates in Visio

Clinical Decision Support Analyst

Confidential, Houston, TX

Responsibilities:

• Partook in Go-Live, support and optimization of 59 specialty and primary care clinics
• Decreased interface errors from 30,000+ errors to fewer than 100 daily via system fixes, HL7 code sequence updates and table creation.
• Worked with Bridges team to stop and start interfaces, create daemons and background monitor email alerts.
• Led Geriatrics, OB/GYN specialties, Flu Clinic and Rheumatology specialties, as well as post-Go-Live Cardiology, Urology, Dermatology, PM&R and Breast clinics.
• Took part in QA testing and specialty script writing
• Built and was responsible for SER provider master file for Ambulatory and MyChart information
• Created Confidential t charts for incoming interface information, as needed.
• Updated, loaded, and activated 2,000+ internal providers and 14,000+ external providers at Go-Live.
• Updated 25+ internal and external providers daily in Identity MPI table (Baylor, Methodist, St. Luke’s, Harris County, DPS, NPI, RPI, SPI, and/or taxonomy IDs) and SER for provisioning.
• Ran weekly health maintenance reports for OB/GYN and Family Medicine clinics.
• Monitored RightFax utility for medication errors, and contacted SureScripts for pharmacy additions daily.
• Created documentation for end-user support featuring specialty build and for users provisioned to use voice recognition.
• Responsible for data migration of Ambulatory build via Data Courier, Chronicles, and manual build across test, and production environments
• Represented ambulatory team twice weekly regarding Change Control issues
• Was sole end-user trainer and sole support for 53 users on Dragon Voice Recognition software
• Had 2 assigned days for helpdesk support and responded to optimizations requests via InBasket, Epic Sherlock and CA tickets.
• All build was documented and uploaded to SharePoint.