SUMMARY:

• Extensive knowledge of MS Windows 4.0/2000/2003/2008/2012 administration, active directory, patch management, and clustering
• Experience in working with systems, database design, data flows and programming as well as fundamental equities data with a solid understanding of financial statements and financialconcepts including Matlab as well as Simulink. I have familiarity with statistical analytic tools such as SAS, MATLAB and/or SQL
• Expertise with MS Office suite including VBA and SQL; strong technical ability with sys - tems, database design and data flows
• Experience in developing economic/financial models, financial applications, and financial reporting.
• Oracle 8i/9i/10g/11 database administration experience
• Thorough knowledge SQL server administration
• Extensive knowledge of and experience with business application development using Visual Studio
• Network Administration experience with Cisco IOS routers, switches, PIX firewalls, VPN, CiscoWorks, as well as Cisco Call manager administration
• Extensive knowledge of MS Office suites (97, 2000, XP, 2003/2007/2010/2013. )
• Experience with Microsoft Exchange 2000/2003/2007 administration
• Knowledge of ticket management and tracking platforms including Clarify, Service Desk,Remedy, Peregrine Falcon Service Center, Vantive, and WMS.
• Oracle 8i/9i/10g/11 database administration
• Experience with Patch management using SMS as well as Patchlink
• Experience with UNIX/Kerberos Administration
• Experience with UNIX file system administration
• I am detail oriented, team focused, enthusiastic, dependable, dedicated, and easily adaptable to anysituation. I have great inter-personal relationship skills. I have excellent written andverbal communications skills. I function well in high stress, rapidly changing environments. Iwelcome any challenge and face it with an eager desire to solve the problem, and to implement any change necessary to prevent future problems.

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Microsoft Administrator

Responsibilities:

• My primary responsibilities were for the support, maintenance, and administration of Microsoft Exchange servers (2010/2013), Office 365, Oracle databases (10g and 11), and Microsoft Win - dows servers (2008/2012) in the production 24/7 environment. I maintained and administered Mi- crosoft clusters, active directory, and Microsoft Exchange updates/patches.
• I was the team lead of my group which consisted of 7 engineers. I oversaw and managed several equipment purchase and installation projects, server virtualization, as well as the Exchange migration to Office 365. I pro- vided VMware support including View VDI, infrastructure installation and support. I supported Citrix Xenapp and XenServer installation, monitoring and support for external users. I managed the Endpoint protection system administration for the servers. I provided Disaster recovery sys- tems implementation, administration, and support. I provided SCCM/SCOM administration.
• I provided the data backup administration and support. For Windows and Exchange my day to day activities included monitoring the servers, responding to reported issues, user account manage- ment and support for managing public folders and distribution lists, active directory administra- tion, routine checks of Exchange servers to gauge storage quotas, monitoring hardware, perform- ing backups, testing software, installing patches/updates, maintaining documentation, and main- taining high availability/uptime. I provided 24/7 3rd level escalation support for the entire Mi- crosoft Exchange and Windows environment of over 9000 users.

Confidential, Cincinnati, OH

Microsoft Office 365 Administrator

Responsibilities:

• My primary responsibilities are for the support and administration of Microsoft Exchange online. I utilized many powershell scripts for the administration of Exchange. I also provided support and administration for Microsoft SharePoint and Skype for Business. I provided 3rd level support for the entire Microsoft Exchange, SharePoint, and Skype environment of over 9,000 users.

Confidential, Cincinnati, OH

Microsoft Office 365 Administrator

Responsibilities:

• My primary responsibilities are for the support and administration of Microsoft Exchange online as well as on-premise in a hybrid environment. I utilized many powershell scripts for the adminis- tration of Exchange. I also provided support and administration for Microsoft SharePoint and Skype for Business. I provided 3rd level support for the entire Microsoft Exchange, SharePoint, and Skype environment of over 10,000 users.

Confidential, Cincinnati, OH

Microsoft Exchange Systems Engineer/Blackberry Server Administrator

Responsibilities:

• My primary responsiblities were for the support, maintenance, and administration of all Microsoft Exchange servers ( 2000/2003/2007 ) and BES Blackberry servers (3.6, 4.0) in the managed ser - vices production 24/7 environment. I maintained and administered Microsoft clusters, active di- rectory, Microsoft
• Exchange and BES server updates/patches. I managed all Exchange file system backups through Veritas Netbackup which included administration over 200 Veritas Netbackup master/media servers in Windows 2000/2003 3 node Exchange clusters using primarily HP stor- ageworks ultrium tape drives with DLT/HCART. I provided 24/7 3rd level escalation support for Microsoft Exchange servers, Veritas Netbackup, and BES servers.

Confidential, Cincinnati, OH

Microsoft Systems Engineer/Cisco Network Engineer/Oracle Database Administrator

Responsibilities:

• I was responsible for the support, maintenance, and administration of all Microsoft Windows servers (NT/2000/XP/2003), and Oracle databases (8i, 9i, and 10g) in the managed services pro - duction 24/7 environment. I maintained and administered Microsoft clusters, active directory, up- dates/patches via
• Patchlink, SQL server, RSA server, BES blackberry server, Microsoft Exchange 2000/2003, and Citrix administration. I managed all file system, exchange, SQL database, and Oracle RMAN database backups/restores through Veritas NetBackup and Data protector. Along with these duties I also administered and supported Cisco IOS routers, switches, PIX firewalls, Ciscoworks, and Cisco call manager. I provided 24/7 escalation support for Microsoft Windows servers/Exchange and Oracle databases which were monitored via Indicative Firehunter, HP Openview, as well as datacenter personnel.

Confidential, Mason, OH

Technical Support Engineer/System Administrator

Responsibilities:

• I was responsible for the support/administration of 1326+ Proprietary applications for Morgan Stanley, wherein my scope of duty entailed system administration of UNIX/Kerberos, Microsoft Windows/active directory, and file system backup/restores using Veritas NetBackup. My duties also included RSA server support and administration as well as system wide client/server patch management. My tenure Confidential SBS also included the support of such clients as Owens Corning, Time Warner Telecom, BASF, Coca Cola, Novartis, and many more fortune 500 clients. I have been a key element in each of the teams to which I was assigned.
• I lead in the development of several in- house proprietary applications to help integrate password management, pc health, patch manage- ment, and network connectivity solutions which lead to a 25% increase in productivity and helped ensure that we were able to meet and exceed our Service level agreement requirements. My track record with SBS proves that I can be an integral part of the support infrastructure, and that I am easily adaptable to new and rapidly changing environments.

Confidential, Cincinnati, OH

Telecommunications Manager/Applications Developer

Responsibilities:

• I was responsible for managing all aspects of card provisions, troubleshooting, and diagnostics. My duties included troubleshooting calling card account issues and developing customer-specific reports. Along with theses duties, I also managed application development tasks.
• I created and developed a call ticketing system to enter trouble tickets which helped increase service level com- pliance 35% and dramatically increasing client satisfaction leading to a contract renewal as well as expansion of services. I also created and deployed an application to automate and streamline our entire reporting process. I was instrumental in helping to integrate these solutions, while minimiz- ing downtime and outages.

Confidential, Cincinnati, OH

Computer Instructor

Responsibilities:

• I was responsible the development and delivery of technical courses. I taught various application classes including Microsoft Word, Excel, Powerpoint, Access Microsoft Windows 98, and Mi- crosoft Windows 2000. I also taught technical courses including, Comptia A+ and Microsoft Technical courses.