SUMMARY:

• Combine deep technical expertise, a continuous improvement and automation attitude, and systematic and rational root cause analysis to find opportunities to make things faster and better
• Ensure that availability s meet or exceed targets and, where they do not, assist with the diagnosis and resolution of related incidents and problems, and make recommendations on technology improvements
• Challenge the status quo, sees opportunities to adopt innovative technologies to enable business capabilities, generates creative ideas and solutions to difficult problems
• Maintain professional knowledge regarding current research and technology in the industry and apply that knowledge to continually improve the function
• Apply in - depth problem-solving analysis, produce report and presentation to senior leaders and key partners
• Champion change and assist others adjust to changes through effective communication
• Apply engineering, operational, administrative, and business strategies to resolve complex issues in creative and effective ways
• Responsible for coordinating operational readiness activities to meet go-live requirements
• Drive root cause analysis for all Major & Reoccurring Incidents
• Coordinate Major Incident Reviews
• Communicate changes and scheduled maintenance to stakeholders
• Follow up projects in RFS and secure proper and timely handover to BAU
• Lead technical resources under service restoration Provides operational leadership and oversight for management programs as well as facilitates operational readiness assessments and hyper care activities
• Following Problem and Change Management activities, Review and approve critical changes proposed to the Production IT Environment to determine risks & impact
• Ensuring adherence to the Global Incident Management, Problem Management Process, Global Executive Alert Notification Process, and any account-specific problem policy documented in the SLA/SLO
• Awareness of changes to the environment and mitigation of change risks and conflicts
• Create and update operating procedures on an ongoing basis
• Collaborate and maintain working relationships with appropriate technology vendor contacts and internal technical contacts. Demonstrate strong partnership with other Service Delivery teams in the successful execution of standard processes (incident management, problem management, release management, change management
• Ensure ongoing monitoring, support and maintenance of infrastructure which are foundational to the breadth of IT services.
• Accountable to ensure all aspects of the operational readiness are complete
• Create and implement effective monitoring applying AIOps, ruleapplication andpatternrecognition, machine learning, logging, time-series analysis and data based in the data owners’ expectations

TECHNICAL SKILLS:

Software and Application Platforms: Cloud Environments Microsoft Azure, Dell EMC VxRail Private Cloud, VMware ESXi: Development tools GitHub, Azure Pipelines, laaS and PaaS: Automation: HPOO(Operations Orchestration), Chef, Puppet, Ansible, Poweshell: Monitoring AppDynamics s, Dynatrace, Azure Portal and API s, APM strategies, Kubernetes, Splunk, TrueSight, Data Management DataStax, Cassandra, Sparks, OpsCenter, Solr, RMQ, Kafka, Flink, Zookeeper, NginX and Apache: Mainframe ESP Job Scheduling, CICS, SDSF,: Messaging Software MQ Message Broker, MQ for z/OS, Azure Message Broker: Common Software Apache, Nginx, Postfix, MySQL, Postgres SQL, MongoDB, ActiveMQ, Java Web: Middleware: Oracle Application WebLogic Server 11g/12c, Oracle Identity 10g/11g/12c, OKTA-LDAP-SSO-SAML, Oracle RAC, RMAN & DataGuard, Microsoft SQL 2005, IIS, Windows Clustering, Network Load Balancing(Citrix, Azure, F5): WebLogic Application Server, Apache-HTTP server, Servlets, JSP, JDBC, JMS, JTA, XSL, JMX, EJB, Java script, HTML, XML, DHTML, CSS, WLST, ANT, Python, UNIX Shell Scripting, Perl Scripting, Eclipse, WebLogic Workshop, SSH, SOA, Open SSL, Putty, Oracle, MySQL, MS Access, TCP/IP, Telnet, SSH, HTTP, HTTPS, FTP, SNMP, LDAP, SSL: Clustering and performance tuning (JVM options, Load Runner), load balancing, connection pool, multi pool, JMS message Queue and Monitoring: API Gateway DataPower-MPG-WS-XMLFW and Crypto Objects: Content Management: HTML/CSS code, PC operating systems and mobile devices, tagging and tracking performance with Google Analytics and/or Adobe Analytics, Adobe Creative Suite - Photoshop and Illustrator: Change and Incident Reporting: ServiceNow, JIRA

Most Common hardware platform: Lenovo (HX3310, HX5520, x240 M5): HP ProLiant BL460c G9,DL560, DL380, XL450 G9: Dell PowerEdge M640, R630, R740, R730xd, R940:IBM x3650 M4, x3750 M4, x3850 X5, HS22, HS23: Server Operating system: Windows Server 2012, 2016: Linux RHEL 6.x, 7.x: VMWare ESX 6.x: Middleware Stacks Tibco, Node JS, Apache, .NET, Tomcat, JBOSS, Rabbit MQ, IBM z14 Mainframe, EMC Storage Array SC5020, 7020, 9000

Network Hardware, Software, Protocols and Tools: Detailed knowledge of various network types including LANs, WAN, IWAN/SDWAN WLANs, SANs using routing protocols such as RIP, IGRP, EIGRP, OSPF, IS-IS, HSRP BGP, and, Multicast routing: Network operating systems Arista, Cisco IOS/NXOS, Cisco firewalls, Palo Alto firewalls, Brocade, SAN fabrics: Circuit-Transport connections: These include SDH, SONET, WDM, OTN overMPLS, PDH, DSL, fiber and subsea cables: CISCO (Switch, Router, ISE, Meraki), Cisco ASR, ISR Routers, Citrix & F5 (Load balancers), Checkpoint (firewalls) Wireless Networks, Aruba Wireless, Cisco Aironet, WCS, Meraki, Mesh Networking, Cisco Catalyst 9400, 6500, 4500, 3650 switches: Electronic trading, File transfer, Instant messaging, Internet Protocol, Link aggregation, protocols (OSI model), Routing protocols, Web services, NAT, ACL configuration IPsec and SSL VPN, DMVPN: Active Directory, 2012, 2016 Server: LDAP, DNS, TACACS+ and RADIUS servers: Symantec Proxy ASG/SG appliances, Blue Coat proxy: Web TCP/IP, HTTP, FTP, cookies, authentication, web filtering, virus scanning, web servers, SSL/encryption: Network monitoring Netcool, TrueView/Fluke, ExtraHop, Snow, Splunk, ServiceNow, Opsware, Meraki dashboard, AppDynamics s Dynatrace, Azure Network watcher, NMP s Riverbed, Azure and others, Statseeker: Packet Capture Wild Packets and Omni Peek, Wireshark

PROFESSIONAL EXPERIENCE:

Confidential, Vienna Va

Network Analyst

Responsibilities:

• Plan, evaluate, and coordinates installation and/or reconfiguration of hardware and software elements of communication network, Prepares or ensures that appropriate network documentation exists, including operational instructions,
• Provides regular monitoring and network analysis regarding short - and long-range planning for in-house systems,
• May coordinate third-party maintenance for network equipment,
• Responds to network and voice related requests (e.g. hardware, software, peripheral equipment, telephony, and associated maintenance contracts) for framework,
• Serve as liaison for facilities-related projects,
• Coordinate vendor support for DAS design, pricing, installation, and maintenance - some local support will be required,
• Participate and support network vulnerability stabilization efforts,
• Collaborate with Enterprise Infrastructure Services, Facilities, approved third-party service providers, and other resource teams regarding RMD network and voice projects and requirements

Confidential, Deer Valley Az

Service Availability Manager

Responsibilities:

• Optimizing the availability of IT infrastructure, systems and services to meet availability target levels within enterprise and cloud environments Appling my strong working and technical knowledge of Server, Storage, Network, Middleware, Mainframe, Application, Enterprise and Cloud technologies enables me to provide strong service and process deliveries, in line with ITIL methodologies. By ensuring processes and resources exist in order to effectively manage requests, change and incident processes thereby increasing availability and reducing maintenance and troubleshooting.
• Coordinated with development, support and operations teams to assure services and components are designed and delivered to meet their availability targets. Building in effective monitoring and automation solutions during implementation as part of the services and process deliveries.

Confidential, Foster City, Ca

Senior Network Engineer

Responsibilities:

• Network WAN Engineering role within the Global Network Engineering,WAN team within Confidential ’s Global Infrastructure Network Services organization.Provide senior technical expertise and leadership to help drive the strategic goals of the company’s data communications network infrastructure.
• Responsible for the planning, architecture design, development, and maintenance of existing/future networks to deliver best-in-class network performance, availability and resource utilization, leveraging state-of-the-art networking technologies including virtualization and software-defined networking (SDN). Worked with various leaders across the enterprise to coordinate network solutions to meet challenges of technology, regulatory, security, and competitive conditions.