SUMMARY:

• I have over 17 years of experience in various versions of Exchange and Active Directory Administration and I am looking to continue to evolve my expertise in the messaging world.

TECHNICAL SKILLS:

Server Operating Systems: - Microsoft Windows 2000/2003/2008 Server, Microsoft Windows NT 4 Server

Client Operating Systems: - Windows 7, Windows Vista, Windows XP, Windows 2000 Professional, Windows NT Workstation, Windows 95, Windows 98, MS-DOS

Messaging System: - Microsoft Exchange 2003/2007/2010 Server, Microsoft Exchange 2000 Server and Microsoft Exchange Server Enterprise Version 5.5 Windows 2003/2008 Active Directory Administration

Email Client: - Microsoft Outlook 2010, 2007, 2002 on XP, 2000, 98, Outlook Web Access

Cloud based technology: - Salesforce Spring 13, Box File Storage, Office 365, SharePoint Online

PROFESSIONAL EXPERIENCE:

Confidential

Applications Systems Administrator

Responsibilities:

• Active Directory/Exchange 2007 Administration
• Creating Mailboxes, Creating Distribution Lists, Maintaining Resource conference rooms, troubleshooting mail flow issues, troubleshooting Outlook 2010 issues.
• Organizing shared mailboxes for Institute in Confidential
• OIM/Active Directory Account Management
• Cross Team efforts in transferring CEO’s email from Confidential to Teach For All.
• Running basic powershell commands and scripts.
• ServiceNow Ticketing System
• Cloud Technologies
• Salesforce Support and Administration
• User account creation
• Salesforce for Outlook Plug-in install, implementation, documentation and troubleshooting version 1.8 and 2.1.2
• Enhancing Salesforce support features for administrators.
• Work closely with Salesforce Development Team to resolve issues.
• Migration to Box File and Data Storage
• Currently the Tech Lead for Data Migration from network shares to Box.com. Responsible for implementation, security, working with business analyst for business requirements
• Office 365, SharePoint Online
• Attended a for SharePoint Online
• Ran a pilot for SharePoint Online, Office 365 and One Drive

Confidential

Microsoft Exchange/ Windows Systems Administrator

Responsibilities:

• Exchange 2003 Administration
• Exchange 2003 Mail SMTP Routing, Server Builds, Microsoft Exchange Cluster Administration, Neverfail, Double-Take, Outlook Web Access, Email Client Outlook 2007, Exmerge.
• Antivirus - Trend Micro Scan Mail
• Exchange Database Maintenance - Eseutil, Isinteg.
• Exchange 2003 Migration.
• Exchange 2010 .
• Planning and Evaluation of Exchange Migration
• Windows 2003/2008 Active Directory Administration
• DCdiags, GPOs, Microsoft Windows Updates/Patches, Server Builds.
• Windows 2008 DC Builds on VMware.
• Systems Center Operations Manager 2007
• Third Level Help Desk Tickets Support
• Wireless Email - Blackberry Ver. 4.2, 5.0
• MessageLabs Email Continuity
• MessageLabs Spam and Virus Filtering.
• Documentation and Visio diagrams.
• GOexchange Implementation and Documentation.
• Powershell 2.0 Basics

Confidential

Microsoft Exchange Administrator

Responsibilities:

• Exchange 2003 Administration
• Antivirus - Microsoft Antigen
• Blackberry Administration
• User support for Outlook 2003
• Outlook Web Access

Confidential, New York City, NY

Microsoft Exchange Administrator

Responsibilities:

• Exchange 2003 Infrastructure Support
• Email Archiving - Exmerge
• Remedy Tickets
• Troubleshooting User Email problems

Confidential, Woodcliff Lakes, NJ

Microsoft Exchange Administrator

Responsibilities:

• Supporting Global Messaging Infrastructure
• 3rd Level Global Support for Exchange 5.5/2000/2003 Servers
• Wireless Email Blackberry Migration from 3.6 to 4.0, User support
• Outlook 2002/2003 User Support, Handling Tickets.

Confidential, Jersey City, NJ

Microsoft Exchange/ Windows System Administrator

Responsibilities:

• 3rd Level Global Support for all Windows 2000/Windows NT/Exchange 5.5/2003 Servers
• Pilot project for Migration from Exchange 5.5 to Exchange 2003.
• Implementing and evaluating Orchestria 3.1/4.0 E-surveillance software
• Supporting SAMS compliance software
• Wireless Email - GOOD Technology, Blackberry

Confidential, New York, NY

Exchange Engineer

Responsibilities:

• 3rd Level Support for all Exchange Servers and Outlook related issues
• Implementing and Evaluating Exchange 2003
• Unified Messaging - Avaya
• Wireless Email - GOOD Technology, Blackberry
• Antivirus - Trend Micro Scanmail, Trend Micro Control Manager
• Third Party Utilities - GoExchange
• Exposure to Ironport

Confidential, Livingston, NJ

Exchange 2000/5.5 Administrator

Responsibilities:

• Exchange support for Global Messaging environment. (Exchange 5.5/2000 Environment)
• User Support
• Second level tickets with Remedy Ticketing system. End user support relating outlook 2002, email access, OWA 2000, providing permissions, moving mailboxes in a different site, distribution list server upgrade and maintenance.
• SMTP support
• Moving users from Exchange 5.5 SMTP relay to Exchange 2000 SMTP relay
• Building SMTP Virtual Server, configuring SMTP relay.
• Antivirus - Trend Micro
• Blackberry Support.

Confidential, Philadelphia, PA

Exchange 2000/5.5 Administrator

Responsibilities:

• Exchange server 2000 installs / builds
• Exchange / Outlook 2002 user support tickets
• Blackberry Support

Confidential, Milford, CT

Trainer

Responsibilities:

• Trained the IT team of 15 members, comprising of developers, administrators, sales and support and quality assurance.
• Topics covered were
• Explaining Exchange 5.5 basics and a typical enterprise set-up.
• Outlook functionality with Exchange 5.5.
• Windows 2000 Active Directory Basics.
• Comparison between Exchange 5.5 and Exchange 2000.

Confidential, Stamford, CT

Exchange 2000 Technician

Responsibilities:

• Upgrading the desktops to Exchange 2000 clients
• Importing the client personal folder files
• Handling tickets, Troubleshooting client issues

Confidential

Information Systems Officer

Responsibilities:

• Administering, Troubleshooting and Optimising the entire NT/ Exchange Architecture of the Corporate Messaging System, widespread across the country covering 43 sites.
• Exchange Server 5.5 site design, documentation and installation.
• Migration from NT4/Exchange 5.5 to Windows 2000/Exchange 2000