SUMMARY:

• System Engineer seeking a role with continued exposure to design, implement and support virtual/cloud environments as well as advance my automation skills (Powershell, PowerCLI, Ansible, Terraform, etc.) and gain more exposure to cloud management, Site Reliability and DevOps technologies. Open to remote overnight/third shift roles.

TECHNICAL SKILLS:

Cloud Platforms: Amazon Web Services (AWS) - EC2, S3, ElasticBeanstalk, IAM, Route53, VPC, CloudWatch, CloudTrail Azure DevOps for pipeline and repository management

Operating Systems: Microsoft - Server 2012 R2, 2016, 2019 and 2022 Linux - Ubuntu 18 and 20

Hypervisors: Hyper - V, Proxmox, VMware vCenter Server 6.x and 5.x, VMware vSphere Client 5.x and 6.x, VMware ESXi 6.x

VDI Solutions: Citrix XenDesktop / XenApp 7.x, 6.x and 5.x, Provisioning Server 7.x and 6.x VMware View Administrator 5.x AWS WorkSpaces, WAM and AppStream 2.0

Hardware: Simplivity Hyper converged Infrastructure (OmniStack on Cisco UCS C240 M4) for hosting VDI, Dell R640 Provides day to day management, administration, and troubleshooting of hardware supporting the Citrix XenDesktop/VMware ESXi/Hyper - V operating environment, including planning, and managing capacity, security, and reliability of this infrastructure Infrastructure management using Sphere with vCenter and/or View Administrator to manage clustered ESXi hosts and virtual machines in a high availability environment (VMware ESXi 5.x / 6.x and VMware vSphere Client 5.x / 6.x) Maintained production environments with up to 3500+ desktop systems providing tier 2 and 3 support for users relating to hardware, software and technical problems supporting Windows 7/8/10 across multiple geographically dispersed sites Install, configure and manage Domain Controllers with Active Directory, DNS, DHCP

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Engineer

Responsibilities:

• Provide engineering support to Web Developers for Windows (2016/2019/2022 ) and Linux Environments (Ubuntu 20)
• Manage a VMware vCenter 6.5 / 6.7 supporting 135 hosts, 10 clusters and 1,000+ virtual machines hosted on-prem in offsite Data Center
• Manage AWS services to include: S3, ElasticBeanstalk, IAM, Route53, VPC, CloudWatch, EC2
• Familiar with Azure AKS clusters and Azure DevOps service to include: pipelines, repositories and artifacts
• Familiar with Infrastructure as Code management tools such as Terraform and CloudFormation for EC2 provisioning and documentation
• Create and maintain Ansible playbooks (YAML) for configuration management tasks such as: post-provisioning configuration, Windows and Linux patching/updates, log clean-up/backups, etc
• Use PowerShell / PowerCLI scripting for virtual machine configuration, health checks, vSwitch management, environment reporting/inventory, software installs

Confidential

DevSecOps Engineer

Responsibilities:

• Plan, deploy, and maintain critical business web applications (IIS and Tomcat) and custom services in data center environments
• Work with the development team to design and implement appropriate hosting environments for applications
• Support production releases and the environments in which they run. Experience with containerization and orchestration technologies is required
• Maintain the applications and keep environments up to date with latest versions of OS, middleware, infosec requirements, libraries, and application versions
• Ensure that vulnerabilities are quickly remediated
• Administer and preserve existing internal software development infrastructure (Dev/Stage)
• Troubleshoot performance and reliability issues, and practice incident response.

Confidential

System Engineer

Responsibilities:

• Focused on Windows tooling and configuration management
• Specific Deliverable Areas: Windows server config and patch management, Powershell Scripts, Ansible playbooks

Confidential

Citrix Engineer

Responsibilities:

• Technical administration, engineering, and support for Citrix 7.x applications hosted in a VMware vSphere 6environment
• Deploy and configuration of Citrix infrastructure
• Ensure stable performance through performance monitoring and tuning
• Participate in the planning and implementation of major software and hardware upgrades, ensuring change management procedures and methodologies are implemented and followed

Confidential

AWS Workspaces VDI Engineer

Responsibilities:

• Build, manage and maintain AWS VDI infrastructure for secure endpoint environment
• Configuration Management, deployment and package management for Windows VDI endpoints using industry-standard tools to meet Security requirements
• Write scripts/policies that automate application and settings distribution using internal tools
• Partner with the Security Engineering team to coordinate efforts, initiatives, and roadmaps
• Diagnose and investigate unique and complex systemic problems
• Migrate users from Citrix desktops to AWS Workspace VDI

Confidential

System Engineer

Responsibilities:

• Technical administration, engineering, and support for Citrix 7.x applications hosted in a VMware vSphere 6environment
• Patch management for Windows and Linux endpoints via BigFix

Confidential

Cloud System Administrator

Responsibilities:

• Maintain proficiency and troubleshooting capabilities in Citrix, VMware, and Cloud services in a Managed Services Environments
• Additional areas of focus include: ServiceNow, Powershell automation, patch management via BigFix, SQL database restores and alert monitoring via Pager Duty
• Responsible for mentoring and assisting CSA I’s to solve technical problems
• Accurately gather and document all customer information and communication in the system of record
• Clearly communicate all diagnostic findings with customer and set appropriate customer expectations for resolution
• Interact with customers to understand, process and respond to reported incidents and requests and assist users with the isolation and resolution of technical issues
• Respond to all customer incidents and requests within designated SLA’s and SLO’s

Confidential Consulting

System Reliability Engineer

Responsibilities:

• Member of the Cloud Operations team responsible for planning, deploying, and maintaining server (500+) and desktop (200+) infrastructure (Windows/Linux) hosted on AWS and/or various Cloud Service Providers
• Manage a Citrix 7.13 environment hosted on HP Simplivity hyper converged platform for 200+ VDI (persistent), published and PVS desktops and managed via vSphere 6.x with Cisco UCS C240 blade servers for VMware ESXi 6 hosts. Other managed Citrix components include: Storefront 3.9, PVS 7.13, Netscaler 11.1
• Deploy and manage Amazon Web Services (AWS) to include server builds with EC2, DNS configuration with Route53, Virtual Private Cloud (VPCs) and WorkSpaces desktop services
• Deploy and manage operating systems on Windows Server 2012, 2016 and 2019
• Manage and Configure DUO for SSO multifactor authentication
• Manage endpoint patch management and software installations with WSUS
• Deployed and migrated SOTI mobile device management (MDM)
• Manage Ansible Tower on Redhat 7 to configure Windows and Linux servers as well as manage AWS services to include but not limited to VPCs and Route53.
• Projects:
• AWS Datacenter Migration - Currently standing up 500 server workloads from our current Cloud Provider into AWS
• Stood up Citrix XenDesktop 7.x PVS desktop targets, shared desktops and published apps for 200+ end-users and developers in US based and India locations
• AWS Virtual Desktop Implementation - Standing up 200 AWS WorkSpaces VDI, WAM and AppStream 2.0 POC for local/remote users and India counterparts
• AD/DNS Cleanup - Leverage Powershell to create reports that identify AD objects and DNS entries for cleanup
• Citrix 7.13 - Stand-up and configure a multiuser application and VDI environment for a geographically dispersed user base
• Migrate Atlassian server workloads from current cloud provider to AWS. These include: JIRA, Confluence, Stash, BitBucket, etc.
• Deployed NetApp On Command Cloud Manager and NAS

Confidential, Atlanta, GA

Senior System Administrator

Responsibilities:

• Implement and administered the enterprise virtualization environment (VMware View 5.3 / Citrix XenApp 6.5), including troubleshooting, performance monitoring and optimization, capacity and continuity planning in a PCI compliant environment.
• Deploy and manage operating systems on Windows Server 2008 R2 and 2012
• Citrix XenApp 6.5 functions include but are not limited to: Publishing applications/desktops, session host server maintenance, load evaluator configuration, optimize XenApp infrastructure, maintain up-to-date patch levels, administer Netscaler Gateway
• Designed, implemented and administered VMware ESXi 5/View Horizon 5.3 and 7.0 functions include but are not limited to: host remediation, restructure aging server environment, provide infrastructure recommendations to management, coordinate vendor engagements for new implementations
• 800 VDI hosted on HP DL Series Gen 8 and 9 servers for off-site call center users
• Trained help desk personnel on basic VDI administration
• Deployed and managed Sophos Antivirus Enterprise Console
• Powershell / PowerCLI tool user making effective use of pre-existing community scripts and proficient with basic "one-liners" to manage an enterprise environment
• Create audit and health check reports to conduct cleanup and maintenance of: DNS, Active Directory, Group Policy Objects, vSphere/vCenter and Symantec Backup Exec 2012 / NetBackup
• Manage Active Directory and vSphere objects using Windows PowerShell and PowerCLI cmdlets
• Identify and isolate areas of potential security vulnerabilities with Microsoft Forefront Threat Management Gateway 2010 (Firewall Policy, Web Access Policy, Logs & Reports)
• Manage and monitor backup and restore jobs with Symantec Backup Exec 2012
• Manage endpoint patch management and software installations with WSUS
• Analyze existing operations and make recommendations for the improvement and development of the relevant IT systems
• Facilitate knowledge sharing by creating and maintaining detailed, comprehensive documentation and diagrams
• Group policy and active directory management
• Monitoring tools: VMTurbo (Turbonomics), Solarwinds Orion, vCenter Operations Manager (vCOPs)
• Projects:
• AD / GPO / DNS Cleanup vCenter / ESXi 5.5 Migration
• VDI Health Check Assessment
• Sophos Endpoint Protection / Secure Web Gateway
• VMware vShield
• AWS Migration Proof of Concept

Confidential, Atlanta, GA

Citrix Engineer

Responsibilities:

• Participates in design, development and implementation of Citrix systems engineering activities, to include systems/application configurations, network, and data center management.
• Current Citrix technologies used include: XenApp 6.5, XenDesktop 5.6 and PVS 6.1
• Assists in establishment of SLAs and change management processes.
• Provides technical knowledge and capabilities to advise on hardware and software purchases.
• Directly supports and interfaces with IT team peers such as Tier 1 Support, Developer and Software Engineer Support, Information Security and other internal teams and external vendors.
• Conducts ongoing security risk assessments including the monitoring, investigation, and reporting and remediating of audit, security, and access violations.
• Proactively maintains all infrastructure technologies on supported releases, including upgrading and patching as needed to ensure SLAs are consistently achieved
• Perform periodic performance reporting to support capacity planning. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Perform root cause analysis on all reported discrepancies; recommend remediation and fix where possible.
• Communicate with all appropriate parties on the resolution/escalation of issues.
• Participate in an on-call rotation to support all production environments and monthly downtime maintenance.

Confidential, Tampa, FL

Citrix Administrator

Responsibilities:

• Function as third-tier support consultant for Citrix infrastructure, with escalation to vendor for software issue resolution.
• Design, implement and support for Citrix XenApp 6.5, Provisioning Server 6.1, XenDesktop 5.6 and VMware vSphere/ESXi 5 on 2 HP c7000 Blade Chassis housing 10 BL685c G7 servers
• VMware ESXi 5 environment consists of: 15TB of storage, 10 hosts and 75 servers
• Perform daily system monitoring, performance tuning and planned system maintenance to include hardware, virtual systems, published applications and target devices for multi-user environment
• This includes: 40 provisioned virtual XenApp Session Hosts and approximately 800 provisioned virtual Windows 7 target devices
• Manage and troubleshoot Citrix virtualization and access infrastructure
• This includes: IMA Data Store, Zone Data Collector / Citrix XML broker, Citrix License Server, Configuration Logging database and Web Interface 5.4
• Manage Remote Desktop Services (RDS) via Session Host Configuration Wizard and Group Policy
• Manage a monthly release cycle for vDisk OS and patching updates for session hosts, PVS servers and client devices.
• Follow customer’s change control guidelines; provide daily/weekly activity reports, maintain documentation and drawings in Microsoft Visio.
• Manage Active Directory (Users and Computers) and Group Policy to optimize and secure the Citrix client/server environment to include: Account and Local Policies, ADMX Templates (Citrix/Office 2010), Scheduled Tasks, Folder Redirection
• Monitoring tools to view and analyze performance data consisted of: Foglight for Virtualization, Enterprise Edition 6.8, System Center Operations Manager 2007 R2 (Management Pack for Citrix Presentation Server) and Windows Performance Monitor
• Mentor help desk and desktop personnel on addressing, troubleshooting, and resolving lower tiered technical issues while developing an enterprise knowledge base for historical
• Work as part of a system engineering team, providing support outside of the virtual desktop environment when needed by the team.
• s:
• Transitioned 1500 users from Presentation Server 4.5 to XenApp 6.5

Confidential, Alpharetta, GA

Citrix/VDI Engineer

Responsibilities:

• Manage a Citrix XenDesktop VDI infrastructure with VMware ESXi 5 as the hosting platform of 1 data center, 4 clusters, 35+ hosts and 1500 VMs consisting of both pooled and dedicated virtual machines.
• XenApp 5.0 - farm management of 160+ servers via Citrix Management Console (v3) to includes tasks such as application publishing and profile management for ~3500 concurrent users companywide across 3 sites (Alpharetta, GA, Deerfield, FL and Chicago, IL)
• Provide daily support of tier 3 escalated incidents
• Environment planned to scale XenDesktop 5.5 to support ~2500 concurrent users
• Lead team effort of a 90% ticket queue reduction of 300 open issues down to 30 within a 6-week time frame

Confidential, Atlanta, GA

Virtualization Engineer

Responsibilities:

• Implement and manage virtual infrastructure of 2 datacenters with 3 clusters consisting of 15+ ESXi hosts and 60+ virtual servers in a 98% virtualized environment
• VMware - manage virtual environment with the following features: vSphere, HA / DRS, vMotion, Storage vMotion, Fault Tolerance, Host Profiles, Update Manager, Distributed Switches, Multipathing, Resource pools, vApps,
• CommVault v8 - Enterprise level system backup and recovery; coordinate DR test plans
• Symantec SEPM v12.1 - manage client and server antivirus functions and security policies from AV management console; preparing for upgrade to SEPM 12.1.2
• GPO - administer and troubleshoot Group Policy Objects used for security, application, and hardware settings
• Active Directory - manage security groups and maintain a clean directory structure
• Solarwinds Orion and IPAM - Infrastructure management and monitoring
• Check Point Endpoint Security Manager - Manage and upgrade to version E80.40
• Tivoli / BigFix 8.2 - enterprise-wide workstation and server patch management
• Windows Deployment Services - maintain and deploy enterprise-wide images
• s:
• Assisted with architecting the virtual infrastructure for Trusted Internet Connection initiative
• Checkpoint Endpoint Security Manager client / server upgrade from E80.30 to E80.40

Confidential, Norcross, GA

Virtual Desktop Infrastructure (VDI) Engineer

Responsibilities:

• Implement and manage virtual desktop infrastructure of 40+ ESXi hosts and 500+ virtual machines of which 200+ were virtual servers
• Support a non-technical staff of 900+ sales, 200+ customer service and 360+ finance, marketing, and business development professionals
• Support and maintained 450+ Dell workstations, 300+ Dell laptops and 50+ Apple devices including iPads, Mac Book Pro and Mac Book Air
• Install, deploy, QA, and administer Windows Server 2008 R2 for both VMware and Citrix environments
• Provide technical input and assist in the maintenance of departmental documentation relating to the environment.
• Support Active Directory environment to include GPO administration and XenDesktop 5 HDX user / machine policy
• Support and monitor SAN environment consisting of Dell Compellent SAN Series 40 (primary) and HP 3PAR Fiber SAN’s (decommissioned)
• Build and maintain base images for standard users and developers that are deployed from templates to create servers/workstations
• Participate in Change Management processes and planning
• s:
• Implemented HP Systems Insight Manager server to monitor HP server hardware used as ESXi hosts throughout the Enterprise
• V2V migration of 40+ servers / workstations from Microsoft Hyper-V to VMware ESXi 4.1 environment
• P2V migration of 40+ servers / workstations to VMware ESX4.1 environment using Standalone Converter
• Upgraded XenDesktop hosted VDI environment from 5.1 to 5.5 and decommissioned XenDesktop 4
• Upgraded VDI hosting platform from ESXi 4.1 to 5 and installed HP DL380 G7 / Gen8 servers as the hypervisors

Confidential, Marietta, GA

Sr. VDI Administrator

Responsibilities:

• Maintain a multi-tiered VMware infrastructure for a robust, high-availability, geographically distributed web based, client-based interface and thin-client network involving multiple datacenters and widely dispersed end-users
• Administer 4 VDI clusters, 32 ESXi 4.1 hosts and 1700 VMs (scaling to 6,750 VMs across 3 datacenters)
• Build application packages with ThinApp for deployment to the virtual desktop environment and ensure that said applications conform where necessary to the Confidential standard desktop configuration
• Perform installation and configuration of hardware and software as it relates to VDI infrastructure
• Implement best practices for the desktop virtualization environment