SUMMARY:

• Experienced IT and technical professional with a record of in network administration/analysis, project management, help desk support, problem resolution, and process improvement. Solid employee management abilities, coupled with a customer oriented business philosophy.
• Thorough knowledge of Windows 10, 8, 7, XP, Server 2000, Server 2003, Server 2008, 2012, VMWare 5.5, DOS, TCP/IP, InstallShiled, Active Client, McAfee, Ghost, Deploy Center, and Fortinet Firewall.
• Solid knowledge of Office XP/ 2003/2007/2010/ Office365.
• Solid Networking skills.
• Active Directory Services, Active Directory, Group Policy Objects (GPO), Group Policy Management Console (GPMC), DHCP, WINS and DNS and VPN connectivity.
• Worked on developing migration process for moving data and settings from old PCs to new or upgraded PCs
• Hands on troubleshooting skills necessary for resolving problems with computer hardware, software, peripherals, printers, and external devices on both Server and Desktop sides.
• Knowledge using Cisco LAN/WAN connectivity.
• Completed SOPHOS engineer .
• Citrix Receiver and director application experience.
• VMWare experience managing numerous clients in a cloud environment.
• Working knowledge with NetApp storage equipment.
• Extensive project management experience encompassing tasks that include requirements development and specification, application prototyping, and test case development, implementation and user acceptance and beta testing.
• Solid management experience, including budgeting, staffing and process development improvements.
• Strong interpersonal communication skills.
• Ability to train technical and non - technical users on computer procedures and processes.

PROFESSIONAL EXPERIENCE:

Confidential, Buffalo, New York

IT Technician

Responsibilities:

• Resolved problems that involved local network issues, PC/Server issues, 0365 issues, Active Directory, Fortinet firewall, secure wireless handheld scanner units and other hardware and or software configurations on a wide range of devices on multiple platforms in a warehouse/office setting.
• Executed major Office365 upgrade for all users in both office and warehouse environment which included necessary for both client and web versions.

Confidential, Getzville, New York

Service Desk Administrator

Responsibilities:

• Handled inbound service desk support calls dealing with all of Fidelis corporate IT services.
• Resolved problems that involved local network issues, email issues, vpn, and other hardware and or software configurations on a wide range of devices on multiple Windows platforms.
• Utilized reasoning and critical thinking skills when identifying appropriate fix agents to resolve end user issues.
• Assisted, coached, and trained staff representatives on work-related procedures and products.

Confidential, Buffalo, New York

System Administrator

Responsibilities:

• Manage and maintain Windows LAN/WAN environment supporting a local staff of 250 and field sites that covered 4 locations. The environment encompassed Windows Server in addition to Windows 7 Desktop.
• Frequently traveled to support various high demand disaster scenarios sites.
• Locally support and coordinate disaster recover planning and testing.
• Built and configured computers and servers in a constant cycle to comply with government standards in a lab setting.
• Monitor system security and performance and provide remedial security measures, troubleshooting and maintenance as needed.
• Assist users to diagnose and solve LAN and WAN data communication problems.
• Maintain CISCO routers and switches at headquarters and area field sites.
• Set up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Deployed and managed both security and operation patches for both Microsoft and 3rd party applications while adhering to Army standards using Ecora and Microsoft System Center Configuration Manager 2012.
• Design and implement systems, network configurations, and network architecture, including hardware and software technology, site locations, and integration of technologies.

Confidential, Buffalo, New York

System Administrator

Responsibilities:

• Monitoring of all systems/software, including performing backups of data for off site storage.
• Applying operating system updates, and configuration changes.
• Installing and configuring new hardware and software.
• Adding, deleting, modifying user account information, resetting passwords, and overall account configuration.
• Monitored network which consisted of 24x7 uptime in addition to finding ways to fine tune systems for maximum performance.
• Responsibility for documenting the configuration of the system and troubleshooting any reported problems.

Confidential, Lewiston, New York

IT Director/Manager

Responsibilities:

• Provided strategic guidance on IT related projects.
• Implemented standard development methodologies to improve overall organizational efficiency.
• Managed a staff of 3.
• Maintained IT efficiency for 4 offices nationwide.
• Operated and maintained a secure reliable VPN connection within company offices (Chicago, Dallas, Colorado and Lewiston).
• Routinely maintained interoffice backups, and developed a disaster recovery procedure for all databases and critical software.
• Performed network upgrades to all offices which included running cables, installing new network devices, switches, hubs, and routers.
• Executed a complete overhaul of computer workstations to maximize company performance.
• Received, evaluated, assigned and scheduled development requests made by internal and external customers to the department.
• Developed and implemented a change control procedure and policy for all of the software applications developed and maintained by the department.
• Worked as part of team to plan and implement a software based interoffice communication tool.
• Completely over hauled an outdated and inefficient website to a more customer friendly, enhanced functional site.