SUMMARY:

• Passionate for collaborative problem solving, and implementing technology to improve business process and user productivity. Over 20 years of systems implementation, user support, and experience on all Microsoft platforms, in organizations from 40 to 7000 users and 3500 endpoints. Lead user account administrator, exchange administration
• AD design, group policy implementation, batch procedure writing, logon.cmd scripts, and profile management. Platform approval, purchasing, asset tracking, and inventory management. Service Desk Manager. Multiple OS, software, hardware, server and workstation migration projects, including VMware and Hyper - V server virtualization.
• Disaster and business continuity planning, encryption and security implementation. Excellent project management, troubleshooting and research skills. Systems and software application, documentation, and curriculum development.

TECHNICAL SKILLS:

PC Software: All MS OS versions since DOS 2.0 (Window XP, 7, 8.1, 10; Server 2003, 2008, 2012), Microsoft Office, WordPerfect (Corel Office), Office 365, Outlook/Exchange, Google Apps, Zoho Office, Libre/OpenOffice, GIMP, Inkscape, RDP, Terminal Services, Citrix, Kaseya, Spiceworks, Autotask/AEM, Continuum, Remedy, Logmein, Comodo One, VNC, RSA SecureID, Timbuktu, Blackberry, Android, BitLocker, Credant Encryption, Sophos AV and encryption, Dell DDPE Encryption, TrueCrypt, Crashplan, Backup Exec (Veritas/Symantec), AWS, Mozy, Carbonite, Cisco VPN, WSUS/SUS, Lotus Notes, Dell AppAssure, Datto, Symantec Norton AV, Trend Micro AV, McAfee AV, AVG, Avast, Avira, Bitdefender, Webroot, Comodo Endpoint Security, Security s, HijackThis, Symantec Ghost, Acronis Drive Image, Dell ImageDirect, Partition Magic, Spiceworks, Wireshark, Hyena, Ubuntu, Red Hat Linux, TCP/IP, DNS, DHCP, routers, switches, firewalls.

Programming Languages.: Batch procedure programming, HTML and Java Script.

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

• On site support visits supporting SMB clients with virtualized Windows and Cisco infrastructures. Process documentation and standardization. Client development. Security Audits.

Confidential

Technical Coordinator

Responsibilities:

• Systems Administrator embedded in a para-transit company.

Confidential

Senior Information Services Advisor

Responsibilities:

• Coordinated services for 5 different clients. Audited failed migration of file services to cloud and recovered over .5 TB of data. Developed proposal for implementation of an RMM/ITSM system. Proposed the use IT Glue as a documentation system, which was adopted. Managed Datto Devices and performed quarterly DR testing and reporting for clients. Deployed and documented a standardized set of AD policies for all the clients I managed, including the automated capture of BitLocker keys that were being manually captured.

Confidential

Systems Administrator, Project Manager

Responsibilities:

• Managed the Service desk, supervising service ticket distribution, and scheduling of service calls. Established a standardized portable tool set deployed to all managed servers and workstations. Deployed and documented standardized set of AD policies for all managed clients. Replaced all prior AV clients and deployed new cloud AV client to more than 500 managed endpoints. Managed VMware and Hyper - V virtualized server replacement and encryption projects. Supervised tickets escalated to our
• NOC team, and administer auto generated monitoring tickets. Created auditing system for email mailbox accounting for client cost recuperation. Resolved issues with client contacts regarding service coordination client complaints. Managed all Datto BDR Devices, deployed to the majority of clients.

Confidential

Systems Administrator

Responsibilities:

• Deployed all new server hardware with VMware virtualilzed Windows servers. Installed an enterprise endpoint encryption solution for regulatory compliance. Replaced backup to tape with AppAssure hardware for servers and improved data redundancy for multiple BDR scenarios, with a projected RTO of less than 2 hours. Upgraded phone system with an ROI of less than 7 months, with ongoing 40% monthly cost savings. Deployed multiple MFDs decreasing costs by over 90% per page, while increasing functionality.
• Implemented an internal cloud backup system for workstations with Crashplan, with 15 minute snapshots and user accessible restoration of files, for a onetime cost of less than $100 per user. Managed all IT and telecom purchasing, including wireless broadband. Installed an automated inventory system and audit of computer software and hardware, with comprehensive asset reports, at no cost.
• Performed proactive software licensing audits that avoided substantial licensing penalties. Established two additional satellite offices. Facilitated transition of all IT systems to new corporate ownership.

Confidential

Systems Administrator

Responsibilities:

• Supported 20 networked offices and over 250 employees. Administered a Terminal Server system for Escrow and all IT and phone equipment within the offices. Implemented an automated system for the inventory and audit of computer software and hardware, with comprehensive asset reports. Deployed HP Web Jetadmin to administer all printers.
• Developed a standardized XP image, including extensive workstation policies and server directed logon.cmd and performed a complete migration from Windows 2000 using Ghost for deployment. Deployed 2003 servers in each office to facilitate use of roaming profiles on workstations and simplify printer management. Designed a new intranet website for the dissemination of information within the offices. Coordinated the opening and closing of offices with contractors, corporate, and Telco.

Confidential

Services Senior Systems Analyst

Responsibilities:

• Re - established introductory IT program for "super users" so as to filter and decrease the number of support calls to network support. Wrote batch procedures for user account and profile administration, registry edits and Policy templates for NT/XP, and improved the implementation of roaming profiles. Wrote standards, process documentation, manuals. Diagnosed several systemic problems and design failures with the workstation image implemented throughout the organization.

Confidential

Systems Analyst

Responsibilities:

• Access database programmer, web development, and end user support. Created Access database that tracked casualty reports, parts, vendors, and contracts for repair of Coast Guard Pacific fleet.
• Developed and taught MS Office short courses targeting specific repetitive support issues. Developed intranet site for internal information exchange. Served as liaison between system users and technical support unit. Recruited to join support unit.

Confidential

Responsibilities:

• Took over the Walnut Creek office of Eugene Confidential after reorganization of Confidential & Stultz Designed and implemented new automated document drafting systems. Implemented a computerized contact management system or CRM, for all referring agents and clients. Increased efficiency of information retrieval and storage directed towards a paperless office environment.

Confidential

Systems Administrator, Trainer

Responsibilities:

• Responsible for all client accounts and development of referral sources office Developed strong client referral relationships with regional offices of major insurance companies.
• Set purchasing standards, and administered all computer hardware and software for all firm offices. Taught continuing courses on estate planning for insurance agents. Trained attorneys in the use of WordPerfect for DOS, Windows, and their integration with proprietary computerized document drafting systems.