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Systems Specialist Lead Resume

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S Windsor, CT

OBJECTIVE:

  • To further my career as an I.T. professional utilizing my two decades of professional experience, for an organization that promotes opportunities for advancement.

PROFESSIONAL EXPERIENCE:

Confidential

SYSTEMS SPECIALIST LEAD

Responsibilities:

  • MS administration of AD, GPO, WSUS, file/print/DHCP/DC servers
  • Testing and assisting clients and applications in the domain migration to new Confidential domain
  • Overseeing the Help Desk operations and staff

Confidential, S. Windsor, CT

I.T. SUPPORT ENGINEER

Responsibilities:

  • Worked through the ClearEdge Power bankruptcy filing and sale as a member of the transition team. First with ClearEdge Power and then with the buyer, Confidential Corp., to create Confidential Fuel Cell America
  • As well as tasks listed below as an employee of Confidential, additional responsibilities included acting I.T. manager, hiring temp support staff, managing the corporate accounts within the Confidential and Confidential &T wireless portal, and making hardware purchasing decisions through Doosans Confidential corporate portal.

Confidential, S. Windsor, CT

I.T. SUPPORT ENGINEER

Responsibilities:

  • Active Directory and Exchange user administration, MX Logic email portal, Avaya PBX Site Administrator, Juniper VPN, Service Now help desk ASP, and imaging PCs/laptops with MS SCCM

Confidential, Springfield, MA

I.T. SUPPORT TECHNICIAN

Responsibilities:

  • Support of desktop hardware/software and systems administration of Windows 2008/2003/XP/7 Active Directory and Citrix VDI network for 15 site, 80+ doctor and practitioner multi - specialty practice.
  • Systems support experience with MS Exchange, MS WSUS, Citrix XenCenter Console, Cisco router/switch IOS, Cisco WAP wi-fi, Sonicwall firewall, Solarwinds network monitoring and All Scripts EHR applications
  • Help Desk administration using Track-IT and ScriptLogic Help Desk Authority to triage and assist users
  • Project administrator for Phytel ASP appointment reminder and proactive care automated phone call system

Confidential, Windsor Locks, CT

I.T. SUPPORT TECHNICIAN

Responsibilities:

  • Support & Administration of Windows NT/2000/2003 Active Directory network, MS Exchange, Veritas Backup Exec, Symantec Security/Anti-virus Server & web/file/print/application servers
  • HP 3000 operations
  • Desktop Support / Track-IT Help Desk reporting of W2K / XP desktops and various applications
  • Analyzing, recommending and purchasing computer/network related hardware/software and upgrades
  • Assisting in annual disaster recovery planning and testing.

Confidential, Stafford Springs, CT

M.I.S. ADMINISTRATOR

Responsibilities:

  • Administration of Novell NetWare Network, cc:Mail, & printing services
  • Desktop Support within Novell Server 4.x/Netware Client/Windows 9x environment

Confidential, Hartford, CT

DESKTOP SUPPORT TECHNICIAN

Responsibilities:

  • Desktop Support for Fleet Bank in Hartford
  • Support of Novell Netware/Windows 3.1, 95 & NT network

Confidential, Chicopee, MA

COMPUTER & NETWORK TECHNICIAN

Responsibilities:

  • Configure and rollout of new Windows NT 4 workstations
  • Rebuild old workstations for redeployment
  • Assist with Lotus Notes to MS Outlook e-mail conversion

Confidential, Hartford, CT

TECHNICAL SUPPORT

Responsibilities:

  • Desktop Support
  • Assist with upgrade and rollout of Windows NT 4 workstations
  • Assist with e-mail conversion from cc: mail to Lotus Notes

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