PROFESSIONAL SUMMARY

• NETWORK ENGINEER with experience in design, implementation configuration, and support for Ethernet, wireless and wide area networks. Experience includes troubleshooting, network monitoring and documentation. Background includes administration of Cisco routers, switches, autonomous and lightweight access points Check Point Firewalls, Linux Servers, Windows Active Directory and Solarwinds Network Performance Monitoring Management.
• I am a self-starter with a focus on mastering acquired skills, talents, and abilities. I have outstanding customer service skills with excellent problem-solving capabilities.

EXPERIENCE

Confidential

Network Security Advisor

• Intermediate to Advanced device configuration changes, and working directly with clients for troubleshooting network and security related issues
• Remotely access managed devices, in-band and out of band
• Support activating new client accounts through the provisioning/installation of firewalls primarily Checkpoint and Juniper
• Handle escalations from first level team members, and provide basic mentoring to newer employees
• Retained ownership of escalated issues and work to resolution
• Answer inbound calls and emails from technical clients
• Network Administrators/Application Owners , authenticate callers and address client requests and issues
• Meet service level agreements related to device change processing
• Work within the 7x24 shift-scheduled security operations environment
• Work closely with the project management team on planned activities Provide level-of-effort assessments on critical tasks
• Manage, participate in, and directly work on additional projects, assignments, or initiatives assigned by management
• Ensure we are implementing best practice security policies that address the client's business need while protecting their vital corporate assets

Confidential

Network Engineer

• Responsible for project planning, change control implementation and upgrading of the Network infrastructure throughout the district.
• Responsible for building and maintaining network maps for network and server performance monitoring using Solarwinds/Orion Management Software
• Assist with security policies and procedures
• Responsible for enterprise Administration, Design, Implementation and Configuration of Wlan infrastructure. NCS/WCS, WiSM, and WLC installation upgrade and management.
• Identify opportunities and solutions for improving efficiencies with emerging technologies, such as IP Security, IP Cameras, Digital Signage, Video on demand systems
• Coordinate with Field Technicians to serve as a resource that provide advance technical support and problem resolution
• Responsible for Checkpoint Firewall/IPS administration, Cisco ASA administration software upgrades and patches
• Configure vpn remote access for Checkpoint VPN clients
• Perform Threat and vulnerability assessments, penetration testing and security assessments.
• Serve as a resource to other IT staff, and provide appropriate user support as assigned
• Provide full network support for 24 sites Cisco infrastructure including Multi-Layer and access layer switches, Cisco 3560X/3550/2960/3750X cisco 6509 and Cisco 3825 ISR
• assist in Active Directory Administration DHCP, DNS and Security Group configurations
• Monitor and Maintain UPS systems Tripp lite, APC and Liebert Systems.

Confidential

Network Engineer

Field Service Engineer

Network Engineer

• Implement and troubleshoot IPSec VPN connections using Check Point Firewalls and various Cisco Firewall devices
• Install, upgrade, and maintain various Cisco routers and switches, and Check Point NGX UTM-1 Edge appliances deployed at home offices and client sites
• Prepare and maintain documentation concerning our networks Site-to-Site VPN turn-ups, Cisco VPN client user requests, firewall change requests and network diagramming using Microsoft Visio
• Wireless LAN implementation and support using autonomous Access Points
• Interface with various Telco's for new turn ups, circuit testing, and to resolve customer circuit impairments
• Coordinate with the Project Management team on new projects and update them on existing projects and their status
• Manage help-desk, managers and customers' expectations of problem resolution time frames and translate reason for outage
• Serve as a resource to other IT staff and provide user support as assigned
• Coordinate off-hours system maintenance

Confidential

Field Service Engineer

• Configure, install, and maintain desktop and laptop hardware, peripherals, IP Phones and software applications
• Responds to the needs and questions of users concerning their access to resources on the network and configuration of various software programs
• Responsible for racking servers and network devices
• Analyze trouble calls which are escalated from the help-desk group to determine if there are system problems, training needs, or other issues relating to printers, desktop software or hardware
• Provide Cisco Call Manager 4.1 3 and Cisco Unity 4.0 administration, Cisco CRA administration 3.5 4 and provide basic Cisco CRA editor configurations and user support
• Provided IP Phone and Historical Reporting training
• Assist with Cisco IOS upgrades
• Participate in off-hours system maintenance
• Travel between our main office/data center to client sites to provide on-site support for issues related to remote connectivity, desktop application issues and hardware support

Confidential

Data Support Specialist

• Answered telephone based inquiries of a technical or complex nature from customers regarding company products
• Provided customer service for a high volume of primarily routine inbound telephone calls with the objective of resolving technical issues and extending contact to sell additional products
• Provided troubleshooting of various wireless services such as internet access, e-mail, SMS, digital imaging and gaming
• Recommended solutions to customers for device or application questions which often required follow-up and/or escalation.
• Provided support for customers step-by-step via phone with installation, setup and troubleshooting of Sprint wireless connection cards, and Sprint connection software
• Analyzes predominantly routine problems with Sprint software applications to identify problem area s and recommend corrective action
• Troubleshoot various Sprint PDA/Smartphone devices
• Accessed customer accounts for treatment and documentation, as well as ensured consistency in Sprint PCS customer service objectives.

TECHNICAL SKILLS

• Windows Server Administration, Linux System Administration, Cisco Routers and Switch Administration and Configuration. Cisco ASA and Pix Firewalls, Cisco NCS/WCS, Network Performance Monitoring, Check Point Firewall Administration, R65, R70, R75, Gaia, Secure Platform SPLAT and Checkpoint 4800 Appliances, IPSO Nokia, Checkpoint Edge Device configuration, Microsoft Visio Diagrams, Wireshark, tcpdump, FW Monitor, NMap, NTOP, AirSnort,
• Cisco 2600/2800/3800 Series Routers, Cisco 7200 Series VXR Routers, Cisco 800 series Routers, Cisco 2950/2960/3750/3500 series Switches Catalyst 6509 Switches, Cisco Wireless Access Points 3600, 1252, Cisco Pix 501, Cisco ASA 5505, Cisco VPN 3000 concentrator, Check Point NGX UTM-1 Edge Appliances.

PROFESSIONAL EDUCATION AND TRAINING

Confidential

A.A Network Engineering

Implementing Cisco Unified Wireless Networking Essentials Training

Fishnet securities