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Senior Systems Engineer Resume

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North, CarolinA

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TECHNICAL SKILLS:

Operating Systems and Software: Oracle Solaris (10/11), Red Hat Enterprise Linux 5/6/7 (Oracle OEL), Satellite 5/6, Microsoft Windows Server 2008/2012, Oracle VM Manager (OVM), Enterprise Manager Ops Center 12c, VMware vSphere (vCenter, ESXi), Symantec/InfoScale Veritas Storage Foundation and exposure to numerous other languages and applications.

Hardware: Oracle X series and SPARC T series servers, Oracle Exadata and Database Appliance, HP DL Series and HP Blade Chassis, Cisco UCS servers, Dell PowerEdge servers and exposure to other data center equipment.

PROFESSIONAL EXPERIENCE:

Confidential, North Carolina

Senior Systems Engineer

Responsibilities:

  • Member of Infrastructure Standards team responsible for the following:
  • Provide standardization for RHEL 6.8 / 7.2, Windows 2012 and Solaris 11.3 OS images, including file system layout, installed packages, security/bug fixes and hardening.
  • Test, verify and roll out new images for both VMs and bare metal devices.
  • Verify that new/existing/updated tools are compatible with existing infrastructure.
  • Obtain, test and implement new versions of applications.
  • Create and maintain validation checklists, and other documentation, used by Planning, Build and Operations groups for quality assurance.
  • Maintain Satellite and kickstart servers used for patching and deployments.

Confidential, Charlotte, North Carolina

Data Center Engineer

Responsibilities:

  • Data center physical planning: coordinate installation of all data center equipment, power, cooling and cabling.
  • Build - out of new high availability data center from the ground up.
  • Involved with all aspects of data floor maintenance, including power utilization, vendor management, asset inventory, network cabling requests, IMAC activities and scheduling changes.
  • Work with the customer and on-site vendors to troubleshoot, diagnose and resolve all issues.

Confidential, Charlotte, North Carolina

Senior Field Technician

Responsibilities:

  • Sun Partner Engineer providing OEM system support, including break/fix and proactive maintenance.
  • Install, upgrade, configure and maintain Sun equipment in a multi-customer data center.
  • Work with the customer and backline support to troubleshoot, diagnose and resolve all issues.

Confidential, Charlotte, North Carolina

Field Engineer II

Responsibilities:

  • Provided hardware support in a multi-system environment, including Sun, HP, Compaq, IBM, Dell and
  • Stratus.
  • Racked, upgraded and configured servers. This included installing O/S, upgrading/adding parts, and running utilities to verify hardware functionality.
  • Worked with help desk, backline support and other groups to troubleshoot, diagnose and resolve all equipment issues.
  • Managed parts inventory from third party vendors including ordering of parts, shipping/receiving and maintaining inventory database.
  • Member of on-call rotation providing 24x7 support.

Confidential, Charlotte, North Carolina

Systems Engineer

Responsibilities:

  • Provided on-site break/fix and hardware support on over 300 Dell servers, storage units and tape libraries. This included diagnosing hardware issues, ordering and shipping parts and replacing hardware.
  • Maintained firmware levels on all servers, storage units and tape libraries.
  • Worked with client Hardware Services, Customer Representatives and System Administrators to resolve system issues.
  • Provided 24/7 on call support.

Confidential, Charlotte, North Carolina

Network Engineer

Responsibilities:

  • Added/maintained users, documentation and functionality on a Windows Web Server. This included utilizing FrontPage, Dreamweaver, Visio, Paint Shop Pro and Adobe Acrobat to create/update procedures used by operations and engineers.
  • Responsible for adding/deleting users and assigning their levels of authority to access network routers utilizing Tacacs on a UNIX platform.
  • Performed Cisco router configuration backups and monthly enable password changes.
  • Generated all monthly reports for Charlotte site using JCL programs, TSO and Excel spreadsheets.
  • Configured and troubleshot modem dial-up connectivity for customers in the event that their primary circuit was unavailable.
  • Scheduled, tested, troubleshot and reported on router and frad dial-up solutions.
  • Network Technician
  • Identified and resolved network communication problems.
  • Monitored, troubleshot and maintained equipment, in multiple environments, including SNA, Frame
  • Relay, switched 56, and ISDN.
  • Escalated outages to appropriate vendors and tracked the progress of the outage through Vantive TEMS and PTR ticketing systems.

Confidential, Charlotte, North Carolina

Senior Computer Operator

Responsibilities:

  • Oversaw operational activities and provided technical leadership to MVS, Batch, TPF and Network
  • Operations personnel.
  • Ensured that the staff understood and met customer service level agreements.
  • Addressed customer problems and needs. Investigated, corrected and reported on issues within

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