SUMMARY:

• Excellent Business Analysis skills and extensive experience documenting Use Case Requirements, Requirements gathering, Gap Analysis, and full life cycle development
• Experience in software testing which involved development of test cases and test scripts, and User Acceptance Testing (UAT)
• Strong analytical and problem solving skills, excellent planning and multi - tasking abilities, with proven experience in utilizing people and process knowledge to help enterprises make critical decisions.
• Excellent skills Data Analysis, Data Mining, Data Warehousing (ETL), Data Mapping, Requirement Analysis, Business Modeling and Proficient in customizing workflows, activities and deliverables of existing business practices
• Strong knowledge of Software Development lifecycle and methodologies ex: agile methodology and scrum approach
• Environment: MS-Office, UML, SQL, Data Analysis, SDLC, Use Cases, QA Testing, HTTP, IBM Solutions, JDEdwards, IDS, TRP, Oracle

TECHNICAL SKILLS:

Project Management: Custom Software Development Systems Engineering System Migrations/Integrations Enterprisewide Implementations

IT Project Lifecycle: Requirements Analysis ROI Analysis Costing & Budgeting Project Scheduling Testing/QA/Rollout/Support

Value Added Leadership: Cross-Functional Supervision Team Building & Mentoring Client Relations & Presentations Business & IT Planning

COMPUTER SKILLS: Microsoft Office Suite 2007/2010 Adobe CS6 Suite Lotus Notes ServiceNow Putty Phindows Python PC Assembly General Computer Repair and Wireless Network Installation Operating Systems Windows, Mac/OS Blackboard e - Platform A+ Certified Visual Basic IBM Solutions IBM Cognos Business Intelligence JDEdwards Oracle Wordpress Traqline Salesforce.com SQL Google Analytics Moz Social Report MailChimp SumAll Microsoft Dynamics CRM Active Directory Server 2008 network Infrastructure Server Windows (all versions) Anti-virus tools (mcafee/Norton/Sophos/Symantec) Windows Server 2003/2008/2012 TCP/IP LAN/WAN configuration Remote Desktop Internet Explorer VMWare

PROFESSIONAL EXPERIENCE:

Systems Analyst III/Project Manager

Confidential, Merrifield, VA

Responsibilities:

• Excellent technical writing skills to create Business Requirements Document (BRD), Functional Specifications Document (FSD), Nonfunctional Requirements Document and Use Cases Specifications
• Create use case diagrams to explain the flow of events and how different software systems interact with each other
• Conduct workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Translate requirements into design and development specifications
• Strong process modeling using UML (Use Cases, Sequence Diagrams, Activity Diagrams, etc.)
• Strong in writing SQL queries and reporting the results to the business team
• Strong Requirement Traceability Matrix mapping
• Actively involved in gathering and preparation of technical and business documentation for the application in design, which could serve as future to the programmers and system developers
• Conduct workflow, process diagram and gap analysis to derive requirements for existing systems enhancements
• Excellent Team player to work in conjunction with testers (QA), developers and other team members in validation and testing of complex project scenarios and in the maintenance of Quality Standards of projects
• Work with software development team in testing and coming up with new releases to benefit field operations
• Oversee the completion of software release, operational support such as SLAs and control reports, and other technical/business support activities
• Act as the primary point of contact for USPS HQ Operations and DSS/PASS Stakeholders
• Update all documents (SDD (software design document), SSDD (system subsystem design document, SRD (software requirements document), KBs, Info Packet, field visible documents) to reflect new releases
• Responsible for complex program management tasks and development of standards and processes for scheduling, administration, and accounting
• Act as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome
• Participate in requirements and design discussions with project stakeholders
• Ensure data collection capability in relevant systems and business processes
• Provide regular reports on customer and operational data with attention on progress against agreed targets and service level agreements
• Produce forecasts and recommendations for changes and improvements to business systems and processes
• Develop, implement and follow the appropriate quality assurance program

Logistics Analyst

Confidential, Springfield, VA

Responsibilities:

• Oversaw the delivery of Confidential orders to customers
• Communicated with and respond to Confidential Customer Service associates on delivery exceptions and requests
• Supported Confidential operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers
• Troubleshot problems through resolution, escalating as necessary
• Managed logistics vendors’ contracting activities including performance monitoring and measurement
• Analyzed operational pipeline and contribute to assessments and operational planning for all delivery modalities, to ensure that requirements are taken into consideration
• Reviewed and updated SOPs as required
• Developed recommendations and procedures for implementation of new hardware/software products and applications, suitable for presentations

Social Media Account Manager

Confidential, Allston, MA

Responsibilities:

• Created timely and engaging content optimized for platform use and intended audience
• Monitored sites for customer service opportunities and initiate conversations on behalf of the client
• Gathered, analyzed, and translated complex data into smartly contextualized conclusions and reports that deliver insights to senior management
• Maintained an ongoing awareness of current trends and best practices
• Worked with management to create a solid branding message that reflects across Confidential marketing materials, social media content and shared by employees
• Helped grow community of followers, friends and subscribers within current social networks
• Recommended creative approaches/strategies for social media executions in support of marketing objectives for tune-in and digital media assets

CS Business Analyst/ Adjunct IT Instructor

Confidential, Springfield, VA

Responsibilities:

• Researched and analyzed data for all technical issues related to the web application
• On boarded clients for Pilot and Production phase by presenting the various product features, metrics options and analysis tools
• Gathered business and functional requirements for clients and managed projects from concept to post implementation phase
• Project managed internal infrastructure projects from concept to completion
• Worked with offshore developers and testers during various project life cycles in agile environment
• Supported Product management and data management projects by providing creative and strategic direction to internal teams
• Responsible for supporting, uploading and maintaining all required digital product asset administration
• Prepared analytic and metric reports that clearly communicated relevant findings and offer creative recommendations for marketing campaign initiatives
• Led QA testing efforts for website and reported all bugs to third party vendor, which eventually improved overall functionality of website
• Created and managed backlog tracker for all marketing department IT needs
• Generated quarterly reports tracking employments, graduates, and new students
• Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school’s qualified students, graduates and alumni
• Formulated long range plans for marketing activities; create strategies and expansion of student size; participate in overall departmental strategic planning and management activities

Marketing Analyst

Confidential, Watertown, MA

Responsibilities:

• Built email and direct mail campaigns from scratch, conduct analysis on KPIs, campaign improvement etc. (Cognos, MS Office & Adobe Suite)
• Close collaboration with marketing and sales teams, field representatives, and management
• Account and client relationship management, face to face and over the phone
• Responsible for campaign strategy, content, reporting, budget, email campaigns, tradeshows, lead generation, social media, video production, and webinars
• Gathered data from multiple databases and sources and presented findings to management
• Developed marketing literature, poster layouts, and commercial content as instructed
• Created and designed advertisements; press releases and articles; develop, write, edit and lay out departmental publications with use of Microsoft Publisher and Adobe Suite (Photoshop, InDesign, Illustrator)
• Conducted market research using IBM Solutions and Traqline to determine customer needs and impressions of department services; design survey instruments and coordinated the collection of data; compile information, analyzed results and prepared reports setting forth customer trends and marketing recommendations
• Worked on Salesforce.com standard objects (Contacts, Leads, Campaigns, Reports and Dashboards)

Director of Marketing

Confidential, Allston, MA

Responsibilities:

• Launched aggressive marketing campaigns to circumvent competitive pressures and increase sales
• Created Media strategies that results in improved efficiency and accelerated sales growth and profitability
• Translated business-objectives strategies into brand portfolio objectives, plans, and strategies of enhanced growth of business unit
• Assisted in data mining projects that had to be put into presentations that were given directly to management
• Created infographics, email newsletters, and social media communication products
• Developed thematic graphic content for marketing purposes
• Generated computerized layouts to create aesthetically appealing visual content
• Daily interaction with team members and senior management
• Customer and client management; developed business acquisitions through sales and trade shows
• Directed complete website overhaul that boosted traffic
• Produced/edited video to enhance viewer experience and to promote apartments for sale

Consumer Marketing Intern

Confidential, Braintree, MA

Responsibilities:

• Assisted with product design process, creating storyboards and design inspiration
• Conducted consumer testing/surveys and new product research
• Presented findings and offered recommendations to upper management
• Executed social media research/support
• Performed a wide variety of graphic design functions and tasks by means of applications from Adobe suite such as Illustrator, In-Design, Photoshop, and Acrobat
• Provided planning support to the Sales department for tradeshow events including booth layouts and assembly of displays
• Determined size and arrangement of illustrative material for marketing purposes
• Implemented internal and external data management for retailers such as Homedepot.com and Lowes.com
• Performed sales analysis on new and existing products using IBM Cognos and Excel
• Responsible for analyzing profits from month to month and delivering a quarterly trend report to management

Marketing Intern

Confidential, Boston, MA

Responsibilities:

• Researched industry trends and other state department's social media presence
• Recommended New Media channels to increase a client’s awareness in their industry
• Generated compelling and quality content to help to streamline Confidential 's New Media presence and to increase brand awareness
• Prepared layouts, proposals, quotes, proofs, and concepts for print and web for client’s approval
• Designed company documentation and presentation templates
• Recommended presentation concepts, based on emerging technologies, budgetary limitations and target audience to support the customer’s short and long term goals
• Conceptualized, designed, developed, and/or modified various logos and branding, websites, advertisements, and images utilizing typographic, photographic, illustrative and graphic elements
• Created print and email marketing campaigns for company events
• Maintained the company logo and create new logos for products and contracts
• Created, planned, prepared, designed, and generated a wide variety of visual materials
• Measured website visitors, page views, and website traffic, by using analytics tools like Google Analytics and Facebook Insights
• Analyzed and interpreted user behavior to identify user ps

Marketing/Business Management Intern

Confidential, Paxton, MA

Responsibilities:

• Assisted in writing and editing sales and marketing literature, ensuring valid, current and accurate content
• Responsible for e-marketing and Confidential presence on other social media, such as updating Facebook page, ensuring search engine optimization for company’s services and website, blogging etc.
• Created monthly newsletters, program booklets, and event brochures
• Provided assistance in terms of logistics to events like distributor meetings, seminars, exhibitions
• Responsible for creating videos that helped with and
• Created promo video for company which boosted clientele
• Researched and developed metrics and reports to measure and improve effectiveness of social media initiatives
• Developed and updated web and social media analytics dashboards, on regular basis

Marketing Intern

Confidential, Fairfax, VA

Responsibilities:

• Managed editorial and event calendars
• Designed flyers, graphics, e-vites and other marketing material
• Worked directly with in-house printer as well as maintaining relationships with external print vendors handling file prep, printing plates, and proofing/approval of print bluelines
• Assisted with advertising and marketing promotional activities including social media, mobile, mail, e-mail, web, telemarketing, and print
• Developed graphics, digital video effects, auto sweeting, streaming files for the web, authoring for DVD and media management of projects
• Drafted content for blog, website, and social media
• Helped with collection and synthesis of quantitative and qualitative data from marketing campaigns
• Provided competitive research and analysis support