SUMMARY:

• IT Systems Architect and Enterprise Mobility SME with over 20 years of experience providing design, installation, maintenance and support of IT infrastructure server hardware and software and related systems to the Legal, Financial, Oil & Gas/ Energy, Retail, Telecom, Healthcare,, Government, Transportation, Manufacturing and Hospitality industries.
• I use my skills and experience to plan, design and implement Mobile & Cloud Computing infrastructure and solutions that are relevant to the business, solves business problems and align with the long - term strategies for growth and success.
• Network Engineering Enterprise Mobility Management Infrastructure Design, Integration & Support (client, network, wireless, mobile and datacenter) Mobile & Cloud Computing Design, Governance & Management Strategic Planning & Deployment (process, systems and solutions) Process Engineering/ Re-Engineering & Automation Technology Research, Analysis & Development Mobile Application and Technical Solution Development & Testing Technical Project Management Business Continuity & Disaster Recover Leadership & Organization Budgets & Cost Management Vendor Management

TECHNICAL SKILLS:

Technology and Tools: Windows server, MS Exchange server, Active Directory, DNS, WINS, MSSQL, IIS, Office 365 (MS Office Suite), PKI, SmartBadge, Cloud Technologies, VMware, Air-Watch, SOTI, Mobile Iron, VPN, Wireless, Aruba, Cisco (IPS/ IDS - ACS - ASA), Juniper, Network/ Datacenter storage, SAN/NAS, F5 Load Balancer, TMG, Mobile Gateway, Hybrid/ Native Apps, Integrated Mobile Devices & Systems, Mobile Carrier, Splunk, Oracle, Cisco VC, Sun, HP, Linux and Unix, PBX, VoIP, BPOS, Citrix, SAP, SharePoint, LAN/ VLAN, WAN, MAN, DNS, DHCP, FTP, User-Centered Design (UCD), Apple (iOS), Android, Windows Mobile, Samsung, MAC, Panasonic Tuff-Book, ATT, Confidential

WORK EXPERIENCE:

Confidential - Houston, TX

Mobility Design & Consulting

Responsibilities:

• Market research and analytics
• Data and statistics modeling
• Created marketing & promotions materials and funnels targeting desired customer base
• New and existing customer engagement and sales representation
• Educate customers on services we provide and value proposition to their organization(s)
• Managed projects and resources associated with customer contracts and scope of work
• Managed team of 5 techs and PM’s

Confidential - San Ramon, CA & Houston, TX

Mobility Architect/ Administrator (Mobility SME)

Responsibilities:

• Provided Level 3 design and support for MDM server/ application and related network infrastructure
• Troubleshoot complex issues and fixed hardware/ software failures
• Provided architectural leadership, strategy, governance and support planning for Enterprise Mobility solution asset and application hosting
• Completed monthly, quarterly, annual and emergency maintenance, security and compliance activities.
• Migrating over 6,000 devices from Blackberry and SOTI to Air-Watch (with Microsoft Exchange ActiveSync and TMG integration)
• Worked with Enterprise Applications teams to support mobile application testing, and deployment through Air-Watch MDM and integration with mobile devices
• Influenced IT Leadership Team to focus on critical items in order to achieve advancements in mobility service and solutions
• Increased device enrollment and MDM admin efficiency with improved business workflows through reworked or entirely new MDM workflows and services
• Active contributor on R&D team for Bitzer application (now Oracle Mobile Security Suite/ Oracle Mobile Workspace). Pivotal role in use-case testing and identifying solutions to both client and infrastructure functionality issues
• Active contributor in design, testing and implementation of Mobile Gateway
• 5 year End User Computing Strategy: A complete integration of network, mobile, datacenter, and application strategies. This included integrating roadmaps for security, application, cloud (office 360), mobile and 3rd party collaboration
• Invited guest speaker and panel participant on the topic of Mobile Device Security Policy at Annual Air-Watch Enterprise Mobility Conventions in Atlanta, GA
• Slashed expenditures by $1.2MM annually, with potential additional savings of $450K, by addressing discrepancies between original vendor contract terms and projected needs to identify potential areas of cost reduction, and negotiating removal of contracted services with zero penalties.
• Air-Watch Infrastructure Server upgrades
• Datacenter Refresh/ Virtualization
• Mobile Gateway
• Wireless Network Refresh
• Mobile Printing

Confidential - Richmond, CA

Integrated Technology Architect (Custom Server)

Responsibilities:

• Analyzed business requirements for strategic planning and design of custom IT network and application solutions for Confidential Refinery Operations
• Designed and implemented custom server and application solutions for Refinery Process Automation and other critical safety functions
• Managed and administered IT Infrastructure and applications for Refinery Systems Safety and Process Controls
• Data center asset and disaster recovery planning
• Refinery IT systems auditing
• Global IT systems auditing

Confidential - Richmond, CA

Information Technology Professional

Responsibilities:

• Managed and administered global IT infrastructure and applications
• Desktop and application support
• Troubleshooting and resolution of technical issues for user and datacenter systems Infrastructure server builds and desktop imaging and maintenance
• Datacenter asset and disaster recovery planning
• Global IT systems auditing

Confidential - San Francisco, CA

Information Systems Team Lead

Responsibilities:

• Led IT team with prioritizing and execution of business tasks
• Designed and implemented process improvements and leveraged technology that facilitated a growth strategy and improved vendor engagement
• Evaluated and selected development tools, infrastructure software and hardware to meet technology systems and data warehouse needs
• Project managed the design and implementation of new enterprise systems and VPN
• Led team conducting analysis of web-based procurement and vendor access systems, re-engineered process and increased revenue by 25%
• Designed and implemented a corporate Business Resumption/Disaster Recovery plan designed to mitigate risks and maintain critical business operations during extended power outages
• Effective in managing all aspects of vendor relationships including Outsourced Service Providers.

Confidential - San Francisco, CA

MS Exchange Administrator

Responsibilities:

• MS Exchange Upgrade Project (4 month contract)
• Upgraded Exchange infrastructure MS Exchange Server 2003
• Migrated user accounts and mailboxes
• Created end-user and support documentation

Confidential - San Francisco, CA

Network and Desktop Support Analyst

Responsibilities:

• Provided desktop and application support for attorneys
• Troubleshooting and resolution of technical issues for end user and network infrastructure
• Performed infrastructure server builds, desktop imaging and repair
• Network planning/ engineering

Confidential - San Francisco, CA

Y2K Project Engineer

Responsibilities:

• Test and implement Y2K solutions for IT network and enterprise messaging infrastructure that support executives, retail stores and buyer lines
• MS Exchange infrastructure management and administration

Confidential - San Francisco, CA

IT/ Trading Systems Analyst

Responsibilities:

• Administered and supported IT network and desktop systems related to trading and other financial services provided
• Troubleshooting and resolution of technical issues with trading systems and other critical network infrastructure
• Administered End User accounts and trading receipt LU printers

Confidential - Concord, CA

Banking Technology Systems Analyst

Responsibilities:

• Administered and supported IT network and desktop systems related to banking and other financial services provided (Retail banking and real-time online 24/7 Support)
• Troubleshooting and resolution of technical issues with retail banking, financial information, and other critical network infrastructure systems
• End User account administration