SUMMARY:

• Over 17yrs experience within IT. Expertise delivering top level Customer Service support. Great documentation skills. Implementing new SOP’s and team members or office peers. Lead mass deployments/projects in enterprise environments.
• Time Management
• Network /Systems Administration
• Server Builds/Installs
• 100% Phone/Remote Support
• Backups/Restores
• Maintain Server/Security Patch Management
• Tier II and III Desktop/System/Hardware Support
• Ticket Escalation Resolutions within SLA
• Excellent Customer Service Skills
• Job Monitoring and Batch Processing
• PowerShell Scripting and pushing GPO’s
• Racking and wiring of servers
• Project and Team Lead for 8 Analyst/Tech
• Create Documentation and implement new procedures
• Support Active Directory access/permission related issues
• Server security monitoring/security related issue troubleshooting
• Disk Utilization and configuration management.
• Ability to manage multiple tasks upon completion before projected deadlines
• Windows/Office 365/Azure AD migration
• Perform application installs/upgrades while creating and documenting SOP’s
• Network Share creation/permission issue troubleshooting
• Troubleshoot and support DNS, DHCP
• Responsible for Virus and Spyware Solutions on remote Workstations and Spam Firewall
• Managed desktops/laptops/servers in large corporate environments at remote locations and remote end users
• Configuration of VLAN, VPN, Routers, Switches
• MS Exchange installs and configurations
• Build and monitor VDI Desktops and VM servers (ESXi)
• Implement Disaster Recovery procedures for backup/restores
• Windows migration for over 1200 end users from Win XP to Win 7 ( Confidential )
• CISCO VOIP phone upgrade from Avaya phone client for over 3000 end users ( Confidential )
• Restructure Active Directory tree to new domain from 2003 Server to 2012 and create namespace for share drives (AF)
• Roll out OKTA (SSO) for all employees (AF)
• Domain Migration and Office365 Rollout (Gen Ave)
• New DC/File Server for Corp. domain in Azure (Gen Ave)

TECHNICAL SKILLS:

Technology and Tools: CITRIX, AZURE, SCCM, AVAMAR, EMC NETWORKER, ALTIRIS, BARRUCUDA, VISIO, WSUS, REMEDY, ITIL, OFFICE 2013, OFFICE 365, BIT9, GOOD MOBILE, ACTIVE DIRECTORY, SOLARWINDS ORION, IRON MOUNTAIN, TSO/ISPF, VMWARE ESXi, LAN/WAN, DAMEWARE DNS, Confidential INSIGHT MANAGER, SLACK, AIRWATCH, WIRESHARK, ALIENVAULT, ROBOCOPY, URANIUM BACKUP, UNIX, MICROSOFT EXCHANGE, ORACLE, FOGLIGHT, CISCO VPN, JABBER, SMS, LOTUS NOTES, VMWARE ESX 1, SQL SERVER, PEREGRINE, EPICENTER, AUTOSYS, SYSADMIRAL, VERITAS NETBACKUP, BOMGAR, REMOTE DESKTOP, SERVICE CENTER, TERMINAL SERVICES, SERVICENOW, RSA TOKEN, HYPER V, KEEPASS, ROYAL TS

PROFESSIONAL EXPERIENCE:

Confidential, Arizona

SR System Administrator

Responsibilities:

• Create Virtual Servers within Hyper - V environment. Setup/configured WUG Ipswitch to monitor all server s Performance Utilization. Image all new Laptops/PC s for new hires and some help desk duties.
• Administer software deployment/maintenance such as security patching to servers. Create PowerShell scripts to automate system task and copy files between servers in task scheduler. Help assist with the domain migration from 3rd party vendor to new company domain. Copy all file shares and permissions to new File server using RoboCopy. Built new DC for Active Directory within Azure.
• Create GPO s to maintain system tasks to end user s machines. Update SSL s for web servers in IIS Management Console. Managed Admin portal within Office 365. Create new user accounts email/Skype for Business as well as Cisco IP Phones and assign to end users. Create VPN accounts/access using SonicWall.

Confidential, Atlanta, Georgia

System/Network Administrator

Responsibilities:

• Administer Active Directory and Local Group polices to enforce security requirements and standards. Create share folders for all departments and grant rights. Build and create PowerShell Scripts to manage and automate Windows tasks. Create and deploy
• VM Servers within V - Center and PowerCLI templates. Perform Nightly backups via Avamar to back up VM s. Create/document new processes and procedures to troubleshoot issues within Change Management for all systems. Apply OS patches/upgrades with WSUS and configure or add new services as necessary. Office 365 migration for over 500 end users.

Confidential, Atlanta, Georgia

Senior System Analyst - Team Lead

Responsibilities:

• Monitor and assign incident/change tickets to other analyst within Service Now for server maintenance or end user related issues within SLA. Provided Executive level support for CIO and VP’s. Create documentation of IT projects and reporting to management. Send out weekly IT Tidbits for end users.
• Execute Asset management for Lifecycle plans on out of warranty equipment. Package and deploy software packages with SCCM. Create Cmdlets and PowerShell scripts to deploy software. Was lead on email migration from Office 2010 to Office365 for 1200 end users. Performed phone upgrade from Avaya to Cisco VOIP as well. Recommend solutions for existing systems and/or methods. Responsible for system monitoring, server patching and incident management and business standards within ITIL. Train all Analyst of new processes and procedures as well as customer follow ups or escalations.

Confidential, Dubuque, Iowa

System Administrator

Responsibilities:

• Install OS hardware/software on servers per Incident Management request. Install/support CITRIX XenApp client. Perform security patches/anti - virus definitions updates and migration on 2003/2008/2012 R2 servers.
• Maintain server utilization using SolarWinds. Analyze system components and make recommendations regarding systems security, network monitoring. Configure all server management within Active Directory/create shares/folders per ticket request. Remediate servers with issues to be compliant.

Confidential, Chicago, Illinois

Desktop Engineer

Responsibilities:

• Perform Desktop Support and resolve Break/fix or Change tickets using Remedy ticketing system. Perform routine maintenance at the customer site. Install/configure SCCM client on laptops and desktops. Also, performed all imaging with SCCM. Lexmark Printer installs, repair and configurations. Reset/unlock user accounts within Active Directory as well as rack and wire new server builds.

Confidential, Northbrook, Illinois

Computer Operator II - 3rd Shift

Responsibilities:

• Maintain and monitor all daily Data Center Operations including hardware, software, configuration, updates, and patches to minimize or eliminate potential downtime experienced on system. Monitor servers using IPMONITOR. Provide Technical Support to Off-Shore users regarding failed backups or down Servers. Troubleshoot ORACLE database issues with UNIX commands.

Confidential, Lake Forest, Illinois

NOC Technician - 3rd Shift

Responsibilities:

• Monitor/install LAN/WAN including routers and switches. Monitor all business-critical servers and applications. Troubleshoot problems to minimize server and application downtime. Document all known issues that occurred during shift or maintenance work. Rack/Wire servers during shift to be put into production. Investigate server hardware/software issues and perform corrective actions.