SUMMARY:

• Accomplished and performance driven Infrastructure Engineer with 14years of experience in Construction, deployment and operations of Telecom facilities at Datacenter, Central offices and Cell sites.
• Project management
• Operations management
• Budgeting and forecasting
• Customer relationship management
• Billing and vendor management
• SLA monitoring
• Logistics & Inventory control
• Documentation and reporting
• Regulatory affairs
• Cross functional relationship development
• Hands on experience in operation and trouble shooting of electrical utilities and switchgear.
• Manage construction of cell sites, datacenters/central offices and OSP plant.
• Manage operation of cell sites, datacenters, central offices and OSP plant.
• Read and interpret electrical, civil, mechanical engineering drawings and schematics.
• Laying and testing of electrical, data and coax cables over cable arrays / walls / underground.
• Installation of cabinets, racks, switches, routers and camera systems.
• Deployment & administration of virtual machines using VMware - vMotion, HA, DRS, vCenter Server
• Deployment and configuration of Windows Server 2008, ADDS, DNS, GPO
• Proficient in use of Microsoft Office tools MS Word, Excel, PowerPoint
• Proficient in use of Multi meters, Clamp meters, Cable tester, OTDR, Power meter, Megger.

TECHNICAL SKILLS:

Office suite: MS Word, Excel, Power point

Drafting: Autocad

Operating Systems: Windows Server 2008, Active Directory, DNS, GPO

Virtualisation: Workstation 11, ESXi 5.5, vCenter Server, HA, DRS, vMotion, P2V, V2V

PROFESSIONAL EXPERIENCE:

Coordinator

Confidential, Monrovia, CA

Responsibilities:

• Installation of low voltage cabling for data, voice, and cameras.
• Cabling, pulling, fishing and termination of UTP CAT6 Cables
• Toning, testing and termination of CAT6cables at patch panels, outlets
• Installation of Wireless Access points, IP Cameras, IT racks, Routers, Switches
• Troubleshooting of network issues.
• Carryout site walk for new projects and schedule BOQ for bidding.

Infra Engineer

Confidential

Responsibilities:

• Centrally supported the O&M Head in coordinating a team of Cluster Leads for the operations of 10 Telecom switching centers, Datacenter and Cell sites across the circle.
• Daily check the alarm log on critical systems like DC power plant, HVAC, UPS, Generators and analyze them for fault prevention.
• Scheduled the preventive maintenance of central office, datacenter utilities like 1000kVA Transformers, 1000Kva Diesel Generators, 20TR PAC HVACs, 48/2400 DC power plants, 30Kva UPS, LT Panels, and check they are carried out periodically.
• Perform alarm simulation and ensure alarms of all critical systems are visible at NOC desk.
• Carryout site walk through the facility every 3 hours to check the healthiness of system.
• Immediately respond to critical alarms by personally attending to the fault and manage support from OEM vendors till the fault is cleared.
• Provided technical guidance and support for other facilities on emergency situations.
• Update NOC on the fault status and provided ETC on each trouble tickets. Ensured closure of TTs in portal before MIS reports is generated.
• Ensure Standard Operating Procedure and all safety measures are followed by personnel.
• Carryout repair of critical spares with vendors and maintain a track of them for return.
• Deliver the datacenter co-location services for new customer including space identification, installation of racks, cabinets, power circuits, network connectivity, and raised floor and cable arrays.
• Provide necessary support for customers in the deployment and functioning of servers in datacenters.
• Weekly test the dark fiber for high losses and take corrective action through planned event window.
• Managed delivery of IP collocation of cell sites for other Telecom operators by up gradation, rearrangement of existing utilities, provisioning of outdoor cable arrays, platform and antenna poles in coordination with sales engineering team.
• Maintained the switch ON date stamp of all collocations and validated the energy invoices billed to each customer.
• Managed the construction activities of new cell sites, from site survey, validation as per operational guidelines, construction of civil foundations, installation of equipment rooms, cell tower structure, installation of Generators, Battery banks, DC power plants, PAC HVACs, AC distribution panels, Grounding systems, SDH /PDH Microwave connectivity, Huawei / Lucent BTS, Antenna installation & commissioning of systems.
• Audited sites randomly for site hygiene, energy consumption and operational risk factors.
• Weekly review the breakdown status of equipments and pushed CAMC vendors for progressive clearance.
• Managed the inventory of critical spares, consumables and fuel as per the contingency plan.
• Jointly worked with Network team in identifying performance issues and resolving them.
• Published report to O&M head every week with the cluster uptime, breakdown status, energy usages, fuel consumption and other s.
• Train and educate new comers on the SOPs and SLAs.

Infra Engineer

Confidential

Responsibilities:

• Monitored infra operations to maintain uptime as defined in MSA for all facilities. 99.97 for Cell sites, 99.995 for Central offices and datacenter.
• Monitor alarms of utilities at cell sites and central offices thru SMS and respond immediately.
• Schedule and track the preventive maintenance of all critical systems in SAP.
• Audit alarm extension of sites to NOC and ensure escalation to field teams and other infra providers.
• Attend to critical alarms on DC power plant, HVAC, LT Panel, Generators, UPS and troubleshoot before outage. Ensure SLAs are maintained.
• Interact with field team in mobilizing, troubleshooting and resolving alarms, outages at cell sites and ensure response time is within SLAs.
• Appraise Internal and External clients on the ETRs, exclusions and resolutions entertained
• Update the Trouble tickets with RCAs, preventive action and ensure closure of the tickets.
• Carryout repair of critical spares with vendors and maintain a track of them for return.
• Deliver the datacenter co-location services for new customer including space identification, installation of racks, cabinets, power circuits, network connectivity, and raised floor and cable arrays.
• Provide necessary support for customers in the deployment and functioning of servers in datacenters.
• Weekly test the dark fiber for high losses and take corrective action through planned event window.
• Jointly work with Network team in identifying performance issues and resolving them.
• Generate exclusion lists every month for issues outside MSA and sign off with client
• Generate monthly Power and Fuel report for contracted sites and arrange sign off with client.
• Monthly sign off with Tenants and IPs for outages and Power and Fuel invoices.
• Prepare end of life improvement plans and manage execution within approved CAPEX.
• Follow up with AMC vendors for SOW, SLAs and Out of Scope activities for Utility repairs
• Validate vendors, quotes and scope of work for new works. Generate Purchase Order and service entry for line items
• Periodically arranged repair and return of critical spares.
• Timely collection of EB bill and updating commercial manager for payment and further follow up.
• Daily monitoring of fuel consumption at sites and tracking for disconnect.
• Evaluate the monthly KPIs and provide FSO lead the deviations against targeted KPIs
• Train and educate new comers on the SOPs and SLAs.
• Perform after-hours emergency support for outages, projects requiring immediate assistance.

Cluster lead engineer

Confidential

Responsibilities:

• Managed operations and project activities of WIN1,2,3,4 rollout of cell sites in the Ernakulam cluster area.
• Monitored alarms and drove field team to quickly respond on alarms and clear them before outages.
• Ensured preventive maintenance of 1000kVA Transformers, 1000Kva Diesel Generators, 20TR PAC HVACs, 48/2400 DC power plants, 30Kva UPS, LT Panels, are carried out periodically and all infrastructure alarms are attended on priority.
• Ensured the PM and breakdown maintenance of utilities at cell sites is progressive.
• Provide support to BSS team for SDH, PDH MW and BTS outages.
• Updated NOC with RCA against outages and ensured to avoid repeat failures.
• Review the route surveillance activities of all fiber routes and take precautionary measure to protect the fiber from fiber cut. Keep all fiber maintenance kits ready in nearby location.
• Strengthen aerial cable sags, top up manhole access on road expansions, cleanup manholes routinely to have clear access, reinstall route markers wherever necessary
• Weekly test the dark fiber for any high losses and verify the actual location for any risk factors.
• Arrange for calibration of testing and measuring instruments.
• Managed the construction activities of new cell sites, from site survey, validation as per operational guidelines, construction of civil foundations, installation of equipment rooms, cell tower structure, installation of Generators, Battery banks, DC power plants, PAC HVACs, AC distribution panels, Grounding systems, OFC, SDH /PDH Microwave connectivity, Huawei / Lucent BTS, Antenna installation & commissioning of systems.
• Daily reviewed the cluster wise list of pending utility repair and followed up with CAMC vendors.
• Managed delivery of data center services including collocation, power circuit provisioning, network connectivity and support for equipment deployment of new customers.
• Carried out cell site collocation for 93 sites to share space and power for other Telecom operators.
• Ensured SOP are followed by all resources inside the premises for any kind of work.
• Carried out the capacity up gradation of all utilities for addition of GSM, GMSC, NGN, switches in Ernakulam MCN. Upgraded the Diesel Generators, Transformers, LT Panel from 500Kva to 1000Kva including reconstruction of the DG room to accommodate the new utilities.

OSP Technician

Confidential

Responsibilities:

• Carryout route walk for deploying FTTB Access network in the Cochin metro area
• Meet building owners to identify their demand and get the permission for the in building route.
• Plan and schedule work along metro routes for OFN installation considering local factors.
• Install the OFC by selecting the best option based on geographical and city restrictions and other factors for executing the work by HDD, Direct Buried Cable laying and Aerial cabling.
• Install DLC equipment, IDF blocks and terminate OFC on FDF shelf.
• OTDR, Power meter testing of each ring to estimate the losses.
• Supervise cabling and installation of Krone boxes in buildings of potential interest so as to enable speedy connectivity once business is targeted
• Coordinate for provisioning of the circuit with Fixed access team

Technician

Confidential

Responsibilities:

• Supervising of electrical works for offices, shopping store outlets of Confidential .
• Coordination with Civil, electrical contractors, architects
• Installation, Testing and commissioning of Light fittings, UPS, Split ACs
• Contractor bill measurement and verification
• Material management

Maintenance Technician

Confidential

Responsibilities:

• Routine Preventive maintenance (PM) & Emergency maintenance of machineries in foundry
• Maintenance of 11KV / 415 V Power Transformers, OCB, ACBs, Generators
• Induction Furnaces of 5Ton, 9Ton capacity
• Cooling Towers and Heat Exchangers
• Electric Overhead Trolley cranes.
• LT switchgears, MCC, Grinders, belt conveyers, etc..
• Air Compressors, pneumatic grinders, vibrators, etc..