TECHNICAL SKILLS:

SKILLS: Microsoft Office Suite XP, 2003, 2007, 2010, 2013, Microsoft Visio, Adobe Acrobat 2009, 2010, Photoshop 2004, Dev C++, Microsoft Visual C++, Eclipse, UNIX, PuTTY, Wireshark, Snort, Joomla, Nmap, Snort, Java, Xcode 5, Ubuntu, Windows Server 2003, 2008, 2012 Network Essentials firewalls, switches etc. Symantec antivirus, McAfee antivirus, Virtual Box, Kali Linux

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Systems Engineer

Responsibilities:

• Contributes to developing and evaluating classified systems, networks, and information systems to ensure designs meet applicable specifications
• Performs requirements analysis, requirements definition, requirements management, functional analysis, performance analysis, system design, detail trade studies, systems integration and test (verification), validation and interface definition studies of system, subsystem or system elements with minimal supervision of the lead systems engineer
• Performs technical planning, cost and risk analyses, and supportability and effectiveness analyses for subsystems and system elements
• Performs customer requirements analysis, develops system requirements and defines allocations to lower levels (subsystem, elements and components)
• Researches and analyzes data, such as vendor products, COTS components, GFE/CFE, specifications, and manuals to determine feasibility of design or application
• Supports the generation of technical engineering products by using the appropriate standards, processes, procedures, and tools throughout the system development life cycle
• Researches, designs, and develops systems, in conjunction with software and hardware product development, applying principles and techniques of systems engineering, modeling and simulation and analysis
• Exercises latitude in determining technical objectives of assignments
• Contributes to the successful completion of major programs and projects

Confidential, Bethesda, MD

System Administrator

Responsibilities:

• Performs systems administrative and operational duties on computer systems
• Maintain files as required by the vendor of custom design application
• Analyze, evaluate and test software and hardware problems
• Perform installation, planning and security of computer facilities
• Responsible for developing and maintaining systems configuration
• Prepare activity and progress reports regarding support activities
• Respond, investigate, and correct problems
• Acts as a technical resource for all users
• Contribute to finding improvements in the hardware, software or infrastructure related services
• Working to agreed SLA's in order to resolve customer issues in a timely manner
• Organize appropriate and utilize commercial and government off - the-shelf products (COTS and GOTS)
• Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers

Confidential, Vienna, VA

Tier 2 Support Analyst

Responsibilities:

• Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
• Responsible for maintaining and deploying systems via automated methods.
• Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
• Document, maintain, upgrade and replace hardware and software systems.
• Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
• Strong understanding of Windows operating systems and applications in a domain environment including Windows XP, Windows 7 and Microsoft Office suites
• Experience with desktop encryption methods
• Working knowledge of virtualization technologies
• Familiarity with Blackberry, IOS, mobile operating systems
• Peripherals setup & support such as printers, scanners, etc.

Confidential, Washington, DC

CEO, President

Responsibilities:

• Meeting with clients to determine requirements.
• Working with clients to define the scope of a project.
• Planning timescales and the resources needed.
• Clarifying a client's system specifications, understanding their work practices and nature of their business.
• Travelling to customer sites.
• Defining software, hardware and network requirements.
• Analyzing IT requirements within companies and giving independent and objective advice on the use of IT.
• Developing agreed solutions and implementing new systems.
• Presenting solutions in written or oral reports.
• Helping clients with change-management activities.
• Purchasing systems where appropriate.
• Designing, testing, installing and monitoring new systems.
• Preparing documentation and presenting progress reports to customers.
• Organizing for users and other consultants.
• Identifying potential clients and building and maintaining contacts.

Confidential, Alexandria, VA

IT Technician

Responsibilities:

• Applyingoperating systemupdates, patches, and configuration changes
• Diagnose and resolve system hardware (server 2008), software, and operator problems
• Maintain and provide support for all desktops, laptops, mobile devices and local printers for all users (domestic and overseas)
• Document and coordinate service requests, using an automated web-based Help Desk ticketing system
• Configure and maintain wireless mobile devices, including but not limited to Blackberries, and iPads
• Install new end user software and new printer toner cartridges, as needed
• Manage user accounts for network and applications, to include password resetsfor staff v and board members with Microsoft Active Directory
• IT support of all conferences and conventions (i.e. laptops, printers, network connections, mobile devices)