Technical System Analyst Resume Profile Stamford, CT - Hire IT People

IT Engineering Associate

Worked across Builds and Tier 1 teams to manage build outs for executives as well as managing trade floor projects which required extra attention to detail. Was recognized for successfully reaching all deadline.

Provided device setup assistance for Bloomberg keyboards, security badges, and web cameras
Setup iPhone, Android, and Blackberry devices with corporate email and RSA tokens
Solved problems at a tier 1 and 2 levels before escalating to infrastructure support teams
Aided networking team in network setup of turret system in new trading environment
Creating and updating documentation for other team members
Managed IT project move of 75 users over a weekend with minimal error to users
Built virtual machines running on a VMware platform with UCIS Servers

Confidential

Technical System Analyst

Provided helpdesk and desktop support to over 4000 users in a financial environment which utilized HP Proliant blade server system. Was noted for having highest number of ticket resolution and receiving excellent user feedback via customer satisfaction survey. Developed RSA soft token convertor for use of soft tokens on iPhone and android platform.

Managed RSA refresh project within North and South America to avoid RSA security breach of 2011
Upgraded virtual host memory and configured multiple screens using VMware console
Configured BES 4.0 including migration of mailboxes and access/restriction policies
Created Active Directory groups/host/policies to secure network access
Assisted in creation of software packages using MSI Builder
Aided packaging team with creation of group policies within GPMC / MMC tools
Worked on biometric authentication system and setup fingerprint registration
Cut IT costs by 75 per user by converting users over to soft tokens on personal/company devices

Remote Desktop Support Specialist

Delivered first level support for 1200 users covering account unlocks, password resets, and software installs. Assisted user's onsite to resolve minor and major issues and escalating to third level support when necessary.

Imaged desktops and laptops using Symantec Ghost
Cleaned malware and addressed virus issues
Utilized Cisco based patch tool for locking/unlocking ports throughout building
Learned how to configure pointsec encryption to heighten security
Used blackberry enterprise server v5 to troubleshoot issues with devices
Active public trust clearance

Desktop Support Specialist

First level support in a 24/7 environment supporting about 600 users and radiologist in hospitals and clinics throughout the U.S. and Canada.
Performed nightly tape backups on HP/Compaq Blade Servers
Assisted radiologist troubleshoot issues in PACS/Dynamic image software through Thin Air
Manually pushed MRI images using GE Centricity Software during emergency situations
Ran connectivity reports for servers/MRI devices to ensure system was running efficiently
Provided on site support in hospitals, radiology clinics, and personal residences.
Booked tickets in Altiris ticketing system
Set up printers/hosts using static IP

Deployment Technician

Managed Vista migration for over 800 users in different departments in combined efforts with local IT and other team members.
Performed back up of users' local profile for successful migration onto new Lenovo workstations
Configured IEEE 1394 printers to run off virtual USB on Vista
Imaged over one hundred laptops/desktops for deployment throughout bank
Successfully migrated users to new hardware vendor for desktops/laptops
Used heavily modified Remedy ticketing system
Worked with local IT department to create deployment schedule
Noted for exceptional organizational skills within team

Skills

Hardware: HP Blades/thin clients, Digital Persona biometrics, EMC racks, Cisco routers
Software: Active Directory, Microsoft Outlook, Splunk, Group Policy Management Console, Microsoft Management Console, Lotus Notes, VMware VSphere, RSA Remote Access Manager, Vision App, Microsoft SQL management studio, Blackberry Enterprise Server, Remedy, HP service manager, Adobe Creative Suite, Longview Khalix, Java Runtime Environment, SMS, Oracle Jinitiator, Hyperion, Solaris, Aqua Data Studio, Hummingbird Exceed, Bloomberg, Loan IQ, Market Data, Microsoft SharePoint
Operating system: Windows XP/Vista/7/Server, Linux Redhat/Ubuntu, OSX

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Technical System Analyst Resume Profile

Stamford, CT

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