SUMMARY:

• Topology Windows, Novell, Sun and AS/400 LAN/WAN administration. Record of leading and contributing to the implementation/maintenance of infrastructure connectivity, Web services, storage and security solutions for major organizations such as Confidential, Siemens, Merrill Lynch, Starbucks, GE Financial, USDA, Dominion Virginia Power Nuclear IT, US Dept. of and the Army Corps of Engineers.
• Proficient at working with corporate leaders and diverse clientele to bridge the gap between business objectives and technology capabilities.
• Innovative problem solver, quickly assessing complex, enterprise - wide network and system issues and performing root-cause analysis to provide resolution.
• Exceptional team player and mentor, with a talent for building solid, lasting relationships with customers, senior staff and co-workers.
• Skilled technologist who thrives in a fast-paced, changing environment and brings an uncompromising commitment to quality and customer satisfaction.

TECHNICAL SKILLS:

Networking: TCP/IP, IPX/SPX, WINS, DNS, LAN, WAN, RAID, Novell Intranetware 4x, Oracle, VPN, HTTP, FTP

Platforms: Windows XP/2000/NT/98, Sun Solaris, AS400, OS/390, 370, SNA

Software: MS Office XP/ 2003/2007/97

Other: Lexmark printers Optra 64X/63X/61X/52X, IBM POS terminals, Controllers, T6410 printers, Gerbo 2020 and Telequip coin changers, IBM X205 (Fuel Sites), X236 ISP/X206, Verifone 7000 EFT, Bionomic devices, Magellan Scanner scales, Mettler Toledo 5461/5450, UCST scales and 706/705/704 Labelers

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Regional Service Technician

Responsibilities:

• Order parts for all completed tickets with accuracy and timeliness; supply trouble ticket billing information.
• Complete ad hoc IT hardware installation tasks as needed. Maintain spare parts inventory in van for multiple customer environment.
• Ensure adherence at all times to Inventory Control practices and standards.
• Commended for using strong customer service/problem solving skills to skilfully manage both SLA repair and inventory turn times.

Environment: Lexmark printers Optra 64X/63X/61X/52X, IBM POS terminals, Controllers, T6410 printers, Gerbo 2020 and Telequip coin changers, IBM X205 (Fuel Sites), IBM X236 Servers, Verifone 7000 EFT, Bionomic devices, Magellan Scanner scales, Mettler Toledo 5461/5450, UCST scales and 706/705/704 Labelers.

Confidential, Devon, PA

Customer Service Engineer

Responsibilities:

• Troubleshooting and repairing Servers, PC's, laptops and printers. Experienced with Microsoft OS & Office software and networking. Excellent Electro - mechanical skills. The area supports a healthcare and manufacturing business as well as other miscellaneous call requests and projects. Serviced several sites that would required approximately 600 miles of driving a week.
• Good customer service skills, dependable transportation, passed background check to support the account, worked after hours and weekends on standby. Routinely troubleshot and repaired HP and Confidential servers (windows based). The type of hardware and printers the candidates will be working with are HP, Lexmark, Quantum, Sprite ATB printers, HP, Confidential, and Acer PC's.

Confidential, Richmond, VA

Systems Administrator

Responsibilities:

• Charged with managing MS Small Business Server 2003 including Active Directory and Exchange, as well as network connectivity, entailing DSL/High Speed Cable connections and Virtual Private Networking between sites. Install, configure, test, monitor and troubleshoot end user workstation hardware, software and networked peripheral devices.
• Supervise and mentor other field installers; also act as principal liasion with 3rd-party support and equipment vendors.
• Install cable and wireless sites and connections.
• Recognized for consistently ensuring all installs, moves, changes and removals are thoroughly and accurately documented according to contract processes and procedures.
• Successful in ensuring a high level of customer service, by accepting and quickly resolving complaints, managing customer follow-up and contacts, and providing proactive updates to customers.

Confidential, Dallas, TX

Senior Break/Fix Field Engineer

Responsibilities:

• Consistently identified the right solution for the customer and worked effectively with team members to ensure rapid and accurate product delivery.
• Oversaw each project installation to a successful on-time completion.

Confidential, Norwalk, MA

Senior Field Engineer Help Desk

Responsibilities:

• Managed the conversion from Token Ring to Ethernet for AMEX.
• Installed technical wireless systems for Mid-Atlantic Acura facility.
• Headed major conversion from Sun System to Novell and Windows NT LAN/WAN for Confidential Mortgage Bank.
• USDA: Major contributor to CCE server upgrade program, including upgrade of domain controller, hub server and SMS server at 78 sites in Virginia and 39 sites in North Carolina.
• GE Financial: Executed a major support/Help Desk implementation project for company’s 5-building campus.

Environment: Oracle, VPN, Lotus Notes/Sametime, IPX/SPX, WINS, DNS, Novell, RAID, Novell Intranetware 4x, Windows XP/2000/NT/98/95, MS Office 2000/97, Sun Solaris, AS400, OS/VS 390, SNA, TCP/ IP, HTTP, FTP Sun System, Novell, TCP/IP, IPX/SPX, LAN/ WAN

Confidential, Richmond, VA

Help Desk Associate

Responsibilities:

• Rapidly identified and resolved operational issues, preventing interruption of primary system functions.

Confidential, Washington, DC

Senior Helpdesk Specialist

Responsibilities:

• Provided nationwide Help Desk technical support to Department of Employee Evaluation System running on an NT Server 4.0.

Confidential, Richmond, VA

Senior Systems Administrator

Responsibilities:

• Managed and supported LAN/WAN topology (routers, hubs and switches), as well as Novell Intranetware, Help Desk, Windows, Sun and IBM legacy system environments. Maintained user accounts, storage systems, backup and recovery procedures.

Confidential, Richmond, VA

Program Manager

Responsibilities:

• Successfully directed $2 million dollar government remediation project for the Army Corps of Engineers, delivering desired results on time and budget. Headed large, cross-functional team of project managers, engineers, chemists, equipment operators and subcontractors.