OBJECTIVE:

• To build a career with commitment and dedication with high - end technical exposure, thus energizing me towards highest individual and professional position to prove as an asset to those who I am associated with.

SUMMARY:

• An associate with Tata Consultancy Services for the last 7 years as Developer and Siebel administrator.
• Joined TATA Consultancy Services on Jan 3rd 2008.
• My Technological forte: Siebel CRM (Service, Sales, Call Center and PRM,Marketing), Open UI, OBIEE, SQL, SQL Server 2005\2008, Oracle Application Server 10g, Unix, shell scripting.
• Good experience in Development, Support and maintenance of enterprise applications and servers.
• Experience in requirements analysis, technical design.
• Experience in on-call support, incident management, ticketing, troubleshooting, enhancements, migrations application health checks, defect fixing and application monitoring. Responsible for design, development, maintenance and documentation of modules as per clients’ business specifications.
• Good debugging Skills & ability to diagnose issues and resolve simple to moderately complex issues ensuring quality to client/customer.
• Lead and mentor of enthusiastic and efficient teams of sizes up to nine. Comfortable working in high pressure environments, major production incidents and disaster recovery, getting projects set up for deployment readiness.
• Working in a team, taking up initiatives and coming up with innovative ideas.

TECHNICAL SKILLS:

Software: Siebel 8.1.x,8.0.x,7.7, java, IBM Data Stage, Oracle 10g,Oracle 11g,MS SQL.

Hardware: Red Hat Linux, Oracle Cloud Hosting., Windows 2000, 2003,2008 servers and Sun Solaris.

Tools: Siebel Tools, Unix scripting, SQL

Domain Experience: Service, Sales, Call Center and PRM, Marketing, Insurance, Auto mobile.

Programming Language: Core JAVA, Shell, Siebel

PROFESSIONAL EXPERIENCE:

Confidential

Siebel AdministratorDescription

Responsibilities:

• Worked on Siebel integration to MQs and External applications using EAI in Siebel.
• Cognos and BO integration with Siebel Configuring and Administration the Environment.
• Worked on Shell scripting and automating Extracts for salesforce migration.
• Worked on Siebel Workflows to trigger auto updates from Siebel to External applications.
• Worked to DTS packages in MS SQL to send/receive feed form other Applications.
• Worked on Business services and Siebel escripting and configuration to implement functionalities as per project requirement.
• Preparing the test plans and test scripts.
• Coordinating the QA activities.
• Migrating the code changes across all the regions.
• Monitoring and troubleshooting the daily jobs.

Confidential

Siebel Administrator

Responsibilities:

• Worked on Siebel-java integration, using jar files in siebel.
• Cognos and BO integration with Siebel Configuring and Administration the Environment.
• Worked on Shell scripting and automating delta loads.
• Root Cause Owner in Problem Management.
• Explored Site minder integration with Siebel for SSO.
• Refresh Activities from Production to other environments.
• Code migration from Dev->Test->Production.
• Management/change of Password in Siebel.
• Siebel Ipad user setup.
• New patch Deployments.
• Maintenance Manuals and other documents for each application.
• Worked on EIM in Siebel(Data migration).
• Debugging the issues encountered daily or other build activities.

Confidential

Siebel Administrator

Responsibilities:

• Configuring and Administration the Environment.
• Root Cause Owner in Problem Management.
• Refresh Activities from Production to other environments.
• Code migration from Dev->Test->Production.
• Configuring the load balancer for Siebel Application.
• Management/change of Password in Siebel.
• Siebel Remote users setup and issues resolution.
• New patch Deployments.
• Maintenance Manuals and other documents for each application.
• Worked on EIM in Siebel(Data migration)
• Debugging the issues encountered daily or other build activities.
• Debugging Siebel Component issues encountered, increasing the logs and identifying the cause of the issues based on logs, analyzing the crash/FDR files using sarmanalyzer.
• Analyzing the tickets and resolving them in the required timeframe depending on the priority of the ticket.
• Worked on issues while integrating Siebel with middle ware and third-party tools like Tibco, Fusion (EAI), Dazel, CTI, Wily (CA Siebel monitoring tool).
• Developed automated scripts to perform EIM daily Loads, Siebel servers, components, jobs and URLs monitoring

Confidential

Siebel Administrator

Responsibilities:

• Environment and Deployment planning.
• High Environment availability to Developers and Testers.
• Configuring and Administrating the Environment.
• Code migration from Dev->Test->Production.
• Build activities in Dev/Test and Release build in Production.
• Patching the environment with 8.0.0.13
• Siebel Remote for 8.0.0.13 and distributing the kits through Siebel anywhere.
• Packager Creation for Siebel Remote.
• Siebel Remote for windows 7

Confidential

Siebel Administrator

Responsibilities:

• Environment and Deployment planning.
• High Environment availability to Developers and Testers.
• Configuring and Administrating the Environment.
• Code migration from Dev->Test->Production.
• Build activities in Dev/Test and Release build in Production.
• Patching the environment with 8.0.0.9 and 3 QFs.
• Siebel Remote for 8.0.0.9 and distributing the kits through Siebel anywhere.
• Packager Creation for Siebel Remote.
• Siebel Remote for windows 7.

Confidential

Siebel Administrator

Responsibilities:

• Upgrade from Siebel 7.7 to Siebel 8.0.
• Configuring and Administrating the Environment.
• Code migration from Dev->Test->Production.
• Configuring the load balancer for Siebel Application.
• Build activities in Dev/Test and Release build in Production.
• User/Employee load to Siebel.
• Siebel Remote users’ setup.
• Siebel Anywhere for Kit distribution to the Remote users.

Confidential

Siebel Administrator

Responsibilities:

• Upgrade from Siebel 7.7 to Siebel 8.0.
• Configuring and Administrating the Environment.
• Code migration from Dev->Test->Production.
• Configuring the load balancer for Siebel Application.
• Build activities in Dev/Test and Release build in Production.
• User/Employee load to Siebel.
• Siebel Remote users’ setup.
• Siebel Anywhere for Kit distribution to the Remote users.