SUMMARY

• Over 5+ years of experience in the field of routing, switching, firewall technologies and troubleshooting of complex network systems.
• Experience in the implementation of telecommunication systems.
• Expert in implementing Cisco UCCE, ICM, CVP, CTI/CTIOS, Call Manager.
• Worked on Cisco UCCE (7.0, 8.0, 9.0, 10.5), CVP, CUCM, CUSP, CISCO GATEWAYS.
• Troubleshooting and maintenance of medium - to large scale IP telephony,VoIP.
• Over 2 years of experience in Cisco Data and Call manager, Unity and Contact center express UC 500 series voice equipment andVoIPrelated voice technologies.
• Expert in gathering, analyzing, and defining business and functional requirements, leading data modeling and process mapping initiatives
• Solid understanding in Plan, Design & Implementation of Cisco unified communications and collaborations solutions which include Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), unity express (CUE) & MPX.
• Expertise in migrating Avaya/Nortel end of sale/support PBX to Cisco CUCM cluster in both phased migration & parallel cutover.
• Ability to design and implement short and long-term strategic plans to ensure VoIP infrastructure meets existing and future requirements.
• Experience in Greenfield deployment of Cisco Unified Communication solutions.
• Proficient in MCS to UCS cluster Migration.
• Skilled in BCP, DR builds on Voice networks.
• Experience in installing and configuring DNS, DHCP server.
• Moderate knowledge in configuring and troubleshooting Cisco Wireless Networks: LWAPP, WLC, WCS, Standalone APs, Roaming, Wireless Security Basics, IEEE 802.11 a/b/g, RF spectrum characteristics.
• Good knowledge and experience in Installation, Configuration and Administration of Windows 2000/2003, HTTP, FTP, DNS, NTP, DHCP servers under various LAN and WAN environments.
• Proficiency in handling Network Monitoring tools and Packet capture tools.
• Implemented Network Security solutions using Cisco VPN Concentrators and Cisco ACS sever.
• Efficient use of Microsoft VISIO/Office for technical documentation and presentation tools.
• Excellent analytical, organizational, problem solving & resolution skills.

TECHNICAL SKILLS

Routers: Cisco 2620, 2901, 3925, 3945E, 7201, 7613

Switches: Cisco Catalyst 2232, 2960, 3560, 4507R+E, 5596, 6509-E, 7009 Nexus 2232, 5596, 7009

Routing: OSPF, EIGRP, BGP, RIP, PBR, Route Filtering, Redistribution, Summarization, Static routing

Switching: LAN, VTP, STP, PVST+, RPVST+, Inter VLAN routing & Multi-Layer Switch, Ether channels, MPLS, Transparent Bridging

Juniper: EX-2200, EX-4200, EX-4500, MX-480, M Series, SRX210, SRX240

Network Security: Cisco ASA 5540, ACL, IPSEC

Load Balancer: F5 Networks (Big-IP) LTM 6400, 1600

LAN: Ethernet, Fast Ethernet, Gigabit Ethernet

WAN: PPP, HDLC, Channelized links (E1/T1/E3/T3), Fiber Optic Circuits, Frame Relay

Gateway: HSRP, VRRP, GLBP

IOS Features: IRDP, NAT, SNMP, SYSLOG, NTP, DHCP, CDP, TFTP, FTP

AAA Architecture: TACACS+, RADIUS, Cisco ACS

Network Management: Wireshark, SNMP, Ethereal, EMC Smarts

Operating Systems: Windows (98, ME, 2000, XP, Server 2003/2008, Vista, Windows 7)

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential, Houston, Texas

Responsibilities:

• Responsible for the Global design, engineering, and level 2/3 support of existing network technologies services and the integration of new network technologies / services.
• Performed daily installation maintenance and troubleshooting of 88xx and 89xx CiscoVOIPphones on 10.x Cisco Unified Communications Manager platform.
• Maintained and administered Unity Connection voicemail, call recordings and CDR reporting as needed.
• Acted as lead in troubleshooting connectivity issues to peripheral equipment such as analog phones, gateways and fax.
• Implementation of Cisco Enterprise Contact Center for 1000+ agent call center, including Outbound Option, using UCCE 7.5, CVP 7.0, CUIS, and Calabrio Quality Manager.
• Designed and developed custom CTIOS agent desktop solutions with integrations to multiple 3rd party applications.
• Designed and developed custom self-service VXML applications using Cisco Call Studio.
• Designed and developed multiple custom elements for Cisco Call Studio.
• Designed and implemented Cisco Contact Center Express solutions.
• Developed custom application to allow UCCX customers to run outbound-to-IVR dialing campaigns.
• Tested and implemented various BGP attributes such as Local Preference, MED, AS-PATH, Community, Extended community using route-maps.
• Configuring Big-IP F5 LTMs (virtual servers, pools, SNATs, health monitors, irules) for managing the traffic and tuning the load on the network servers.
• Serve as part of a team of network engineers responsible for base wide network upgrade from Cisco Layer 3 Catalyst switches to Juniper Layer 3 EX4200 & EX3200 switches.
• Design, implement and administer IPv4/IPv6 enterprise network infrastructure utilizing Juniper routers.
• Worked on Juniper MX 480, MX960.
• Implementing iRules on LTMs for http traffic redirection.
• Expert in Microsoft Visio 2013.

Environment: EIGRP, OSPF, BGP, RADIUS, TACAS+, CISCO 6500, F5 LTMs, Juniper MX 480, 960, Juniper EX 3200,4200, VLAN TRUNKING 802.1Q, NEXUS 2K, 5K.

Network Engineer

Confidential, Alexandria, VA

Responsibilities:

• Responsible for the Global design, engineering, and level 2/3 support of existing network technologies services and the integration of new network technologies / services.
• Implemented antivirus and web filtering on Juniper SRX 240 at the web server.
• Designed the implementation plan for the migration of a VOIP system for 700+ users located at 3 remote sites from Avaya VOIP to Cisco VOIP; this included various voice applications and devices such as call-center applications, unified messaging, network equipment including VOIP gateways, and VOIP servers.
• Deploying a multisided IP Telephony,VoIPwith Cisco Unified Communications Manager (CUCM 8.6.2, 10.5.2), Cisco Unified Contact Center (UCCX 8.5, 10.5.2) and Unity Connections (CUC 8.6.2, 10.5.2).
• Testing ofVOIPdevices - (Lines, Router, Server).
• Working with remote offices to implement their newVoIPphones, Unity Voice Mail, Voice Gateways.
• Provide expert-level troubleshooting and configuration for multiple technologies associated with unified communications product and services focusing on the Cisco family of communication products such as Cisco Unified Communications Manager.
• Support resolution and root cause analysis of incidents or problems escalated from the Network Operations Center.
• Cisco Contact Center Technologies and ability to implement and troubleshoot
• UCS Platform for virtualization Technologies and ability to implement and troubleshoot.
• Managing & troubleshooting of IPT platform: CUCM 10.x, Unity Connection, CUPS & UCCX.
• Strong knowledge of writing UCCX Scripts and providing and deploying call center solutions as per business requirements.
• Plan, design and execute IPT server version upgrades whenever necessary. Need to hold end to end responsibility.
• Responsible to patch IPT servers as necessary and make sure IPT platform is UP & healthy.
• Installation, Managing and troubleshooting voice gateways (MGCP, SIP & H.323), analog gateways (VG224 & VG248).
• Design and deploy solution for new sites and coordinate with service providers
• Managing and troubleshooting wallboard applications & call recording server forms.
• Design and deploy Cisco Collaborative applications & end points in the organization. .
• Involved in L2/L3 Switching Technology Administration including creating and managing VLANs, Port security, Trunking, STP, Inter-Vlan routing, LAN security.
• Worked in Configuration and extension of VLAN from one network segment to other segment between different vendor switches (Cisco, Juniper
• Worked on commissioning and decommissioning of the MPLS circuits for various field offices.
• Updated the HP open view map to reflect and changes made to any existing node/object.
• Handled SRST and implemented and configured the Gateways, Voice Gateways.
• Network Cabling, dressing, labeling and troubleshooting various network drops onsite.

Environment: EIGRP, OSPF, BGP, RIP, MPLS, JUNIPER M, MX SERIES, NEXUS 2K, 5K, 7K, TACACS+, VLAN TRUNKING, BIG-IP F5 LTMS.

Network Engineer

Confidential, New York, NY

Responsibilities:

• Worked on Network design and support, implementation related internal projects for establishing connectivity between the various field offices and data centers.
• Responsible for the installation, configuration, maintenance and troubleshooting of the company network.
• Duties included monitoring network performance using various network tools to ensure the availability, integrity and confidentiality of application and equipment and to provide support for Cisco network.
• Configuring RIP, OSPF and Static routing on JuniperM and MX series Routers
• Configuring VLAN, Spanning tree, VSTP, SNMP on EX series switches
• Design and configuration of OSPF, BGP on Juniper Routers and SRX Firewalls.
• Performing the daily health Check in Telecom and Networking.
• Worked on cisco policy trace, Access policies, and URL categories to either give or block the
• Access to particular websites using Iron Port Proxies.
• Worked on CLI to enable the ports and configuration of switches and routers.
• Upgrading the IOS to the newest version using the console, TFTP server on Firewalls, switches and Routers.
• Physically connecting the ports between the switches and the servers on to the racks.
• Setting up the WIFI connections whenever needed as per the users requests.
• Enabling the TCP, UDP, SMTP ports to allow the traffic from one server to another server by performing the trace route to find out where the traffic is blocked by the firewall.
• Setting up the Agents in Cisco Unified Call Manager (UCM), unity, ICM.
• Performed testing of agent Extension mobility phones.
• Assigning the Channels to each agent on VOIP ULTRAVAM devices.
• Troubleshooting the VAM and HUB servers when an issue arises.
• Troubleshooting issues with vendors in case of failures in call recording.
• Troubleshooting connectivity issues to web links on both internal and external domains
• Worked on configuring internet connection within the organization by consulting with different Vendors
• ConfiguredJuniperMX480s, EX8200s, EX4500s, EX4200s, and SRX5800s from scratch to match design.
• Troubleshoot the BIG-F5 1600 LTM through constant contact with the vendor.
• Configuring and troubleshooting site-to-site IPSEC VPN tunnels onVPN concentrators and ASA firewallswith private vendors.
• Worked on commissioning and decommissioning of the MPLS circuits for various field offices.
• Network Cabling, dressing, labeling and troubleshooting various network drops onsite.
• Worked on Organization’s cell phones issues.
• Weekly documentation of updates on our technical work.

Environment: VSTP, SNMP. OSPF, BGP, IRON PORT, TFTP SERVERS, TCP, UDP, SMTP, VOIP ULTRAVAM, JuniperMX480s, EX8200s, EX4500s, EX4200s, SRX5800s, BIG-F5 1600 LTM, IPSEC VPN, MPLS.

Network Engineer

Confidential

Responsibilities:

• Worked as part of a team to manage Enterprise Network Infrastructure as a Tier 3 Support Engineer.
• Involved in Configuring and implementing of Composite Network models consists of Cisco 7600,7200,3800 series routers and Cisco 2950, 3500,5000, 6500 Series switches.
• Configuring Firewall switch module on Cisco 6506 distribution layer switches.
• Configuring VTPs, trunking, inter-vlan routing, port fast, uplink fast, and backbone fast on access layer switches.
• Enable STP attack mitigation (BPDU Guard, Root Guard), using MD5 authentication for VTP.
• Planned and installed Frame Relay WAN links to the branch offices.
• Implemented a backup for the existing WAN connection using site to site IPsec VPN tunnels.
• Worked on the migration of Frame Relay based branches to MPLS based VPN for customer’s WAN infrastructure.
• Worked on the migration of existing PIX firewall to ASA firewall. PIX OS upgrade from 6.3 to 7.0 (x)
• Has done the Configuration on BIG IP (F5) Load balancers and also monitored the Packet Flow in the Load balancers.
• Has a good experience working with the Trouble Tickets on F5 Load balancers.
• Switch experience includes Cisco Catalyst switches: CISCO 3750, 4500, 6500 series switches.
• Managing enterprise BGP setup by configuring and troubleshooting BGP related issues.
• My responsibility was also to add new BGP peers for remote branch offices and business partners.
• Scaling of IGP and BGP in the core.
• Administration of ASA firewalls in the DMZ and FWSM in the Server Farm to provide security and controlled/restricted access.
• Dealt with implementation of deployment related to Cisco devices and applying security policies on it.
• Troubleshoot issues related to VLAN, VLAN Trunking, HSRP failovers, related issues. Configuration of NAT.
• Maintain effective communications with vendors, peers and clients in resolution of trouble-tickets, equipment RMAs, and support requests.
• Planning for upgrade of IOS on devices and performing the upgrade.
• Assisted in the architecture, evaluation and recommendations related to purchasing and installing hardware, software related to IP Networking.
• Monitored network traffic and developed capacity planning initiatives, making necessary recommendations for additional resources or hardware.
• My responsibilities also include writing and executing Test Plan, Desk level procedures and Test Case
• Documents for smooth network operations of the remote location, assisted in design guidance for infrastructure upgrade.

Environment: CISCO 2K, 3K, 5K, 6K,7K SERIES, VTP, MDS, IPSEC VPN, OSPF, MPLS, PIX FIREWALL, ASA FIREWALL, BIG IP(F5), BGP, HSRP, IP NETWORKING.