Network Administrator Resume

SUMMARY:

Over the last twenty - four years of my IT career, I have worked in many vastly different roles leading, supporting, and exploring the healthcare field as it has grown into digital medicine. My passion lies in addressing complex situations and delivering innovative yet scalable solutions. I enjoy identifying and assessing problems and developing collaborative approaches that bring together technology, people, and streamlined process. I have enjoyed solving different problems daily, where new challenges and new opportunities keep me engaged.
Today I find myself exploring new horizons and relocating to the Atlanta Georgia area. I’m looking for a role to deliver modern technology solutions, streamline process, and work directly with customers to address challenges in creative and innovative ways. I’m excited to bridge the divide between customer and solution, with exceptional customer service, in-depth knowledge, and a smile.
My next challenge will be one that capitalizes on my communication, leadership, and adaptability to help my employer achieve great things. I am looking to add to my skill set, increasingly apply my understanding of data lifecycle management, application functionality, devops, and system integration to ensure organizational optimization and excellence.
A 24-year career in IT, with 18 years managing and supporting many aspects of a large midwestern healthcare network through consolidation, expansion, and modernization. I excel at being flexible, adaptable, and able to learn new skills on-demand to support a wide range of technical and non-technical problem-solving.
Extensive Windows environment administration, troubleshooting, and support
Working knowledge of modern operating systems like Windows, Linux, MacOS
Familiar with Cisco telephony, and Voscera support
Cisco networking and wireless technologies
Numerous specialized software packages for healthcare and patient-care settings
Experience in healthcare-specific platforms and medical device administration, configuration, and support
Experience with various department-specific EPIC modules, configurations, and troubleshooting
Familiar with Rauland Responder Five administration for device configuration and management
Experience with content management, scripting languages, imaging platforms and web-design
Skilled communicator - leveraging modern platforms and systems to effectively communicate at the team, and leadership levels
Efficient time management - highly efficient at managing multiple schedules, project timelines, and individual schedules to deliver projects and tasks on time
Team management and coordination - experienced in managing and working within a broader team with both team-oriented and individual-oriented goals
Highly adaptable - track record of learning and adapting as environments and technologies change
Accountability and integrity - history of high integrity and accountability in large and diverse environments, working in both matrixed and hierarchical organizational models
Active Listener - skilled at identifying mutually beneficial solutions while applying company framework, standards, constraints.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

Lead project close-out with deployment and triage team for Windows 10 deployment across west region locations; goal was to bring project to successful on-time closure by effectively managing resources, addressing outstanding blockers and efficiently resolving high-risk issues. Lead daily scrum meetings. Various data analytics duties. Team planning. Weekly reporting.
Performed role as technical team lead for several department buildouts and modernization projects; involved learning new and specialized hardware and software packages, performing system template builds, testing and quality analysis, project-based deployment, and of staff on the use of new systems and software
Managed help desk team for regional hospital, improving efficiency by call answer rate by 20% without deploying additional staff resources through time blocking; engaging with department staff and leaders to identify, triage, and resolve complex issues in specialized hardware and software packages, and general IT systems
Performed duties as Systems Specialist - focused on identification, triage, and resolution of system-level issues across end-user hospital platforms and applications

Confidential

Responsibilities:

Technical Associate - supported employees world-wide identifying and resolving issues in hardware, applications, peripherals and network infrastructure
Network Administrator - performed network administration duties building, managing, and maintaining servers, software, identities, and backup infrastructure
Application Development - developed reporting capabilities from relational databases leveraging scripting and programming skills including SQL and tools like SourceSafe

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