SUMMARY:

• Over 11 years of experience in strategic abilities in PCI Compliance,, planning, branch management, and customer service/credit collections
• Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk.
• Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line.
• Offer advanced computer skills in MS Office Suite and other applications/systems.
• Fast learner within the environment.

TECHNICAL SKILLS:

Technology and Tools: Wireshark Teambuilding & Supervision Staff Development & Project Coordinator OSI model troubleshooting Help Desk A+ environments Self Assessment Questionnaires (SAQ) Familiar with the EMV transitions LanDesk/Ivanti (administration) Switch Configurations Qualys (Vulnerability Scanning) (6C) Government Security Clearance Netscan (User) Server Administration Windows/Virtual Machine Environments Packet Capturing Network Security Analyzing the information security environment Security Consulting Virtual Machines Archer RSA (User) Router Configurations Data Migration Meraki Dashboard (User) Tanium (User) CIS Security Suite Benchmarks (user) TCP/IP Troubleshooting OSI Model troubleshooting Expense Reduction Network+ Salesforce (User) HIPPA Compliance Risk Assessments Report on Compliance (ROC) Vulnerability Scanning PCI Compliance/PCI DSS Network Analyst VPN Troubleshooting AKiPS (API) Nessus/Tenable SC (User)

PROFESSIONAL EXPERIENCE:

Confidential, Marietta, Ga

Compliance Engineer/Unified Vulnerability Management Team

Responsibilities:

• Exercise great attention to detail with respect to managing hardening baseline for OS and network devices
• Perform auditing scans and assessments on requested vulnerable devices in Business As Usual (BAU) and Federal Department of (FDE) environments
• Reviewed reports for devices vulnerable in each environment and made policy proper changes and audit editing related to baseline for OS and network devices
• Focused on security hardening baselines for operating systems, databases and network devices, baseline development, reporting on configuration drift, data management, configuration audits and working with engineering to ensure full lifecycle processes are followed from build to production.
• Create/improve Configuration Management (CM) processes related to hardening standards.
• Supported the management and control of configurations and baselines, ensuring complete traceability of changes through a documented change management process.

Confidential, Alpharetta, Ga

Network Analyst/Security Compliance Manager

Responsibilities:

• Worked directly with external Project Managers to ensure connectivity between the hotel and vendor.
• Responsible for leading multiple network projects for the benefit of all Confidential hotels.
• Responsible for creating documentation for all Confidential stakeholders as best practice for the hotels network infrastructure
• Responsible for troubleshooting LAN/WAN connectivity for all Confidential sites. Troubleshooting included switches, computers, routers, and firewalls.
• Responsible for ensuring LAN connectivity when testing external vendors for the Confidential lab environment which included the implementation of VMware servers. (Cisco Infrastructure environment)
• Provided technical assistance and consultative guidance to a portfolio of 50 - 250 hotels in the U.S. regarding PCI-DSS compliance
• Responsible for contacting hotels, guiding hotels through compliance analysis, and providing technical assistance for resolving hotel computer problems related to improving PCI-DSS standards
• Responsible for assisting hotels with all aspects of security compliance
• Provides whitelisting and administrative assistance ( Landesk/Ivanti) at the request of hotels from General Managers and/or IT Delegates for selected files needed with approved MD-5 hashes
• Oversee a 5 person offshore team of consultants assisting hotel General Managers for assistance with PCI Compliance Self Assessment Questionnaires (SAQs)
• Create and submit remediation plans to hotel General Managers and/or IT Delegates based on the results of the SAQs according to the PCI Council’s guidelines
• Create hardware and software configurations in order to improve the functionality of a network system
• Serve as point-of-contact for small to hotels for all of their IT-related needs.
• Provide excellent customer support via remote control tools, VPN, phone and email support, onsite dispatch when necessary.
• Configuring and supporting LAN/WAN, internet systems, computer desktop and mobile devices.
• Recommending replacement or improvement network and system equipment.
• Performing necessary network maintenance and support.
• Diagnosing hardware and software failures and remediate identified problems.
• Identifying failures and providing break-fixes.
• Installing and configuring new hardware and software.

Confidential, Alpharetta, Ga

PCI Compliance Analyst/Project Coordinator

Responsibilities:

• Coordinated/documented QSA projects as assigned for PCI ComplianceAssisted with new internal product for troubleshooting and errors before production
• Subject matter expert for Confidential Practices and PCI Compliance standards
• Ensure performance of team’s met outlined SLA’s
• Allocate projects and tasks to the team based on individuals’ skill set
• Coordinate and conducted communication for VIP merchants with Program Managers.
• Evaluated the true strength of merchant’s network defenses to secure credit card processing.
• Identified a hacker’s primary attack vector for data security breaches.
• Primary point of contact for merchant support issues
• Assisted merchants with completing Self Assessment Questionnaires (SAQ’s) provided by the PCI Council to assure they maintained a secure environment.
• Worked with other team leads to build camaraderie and streamline processes
• Provided comprehensive reports, outlining the steps taken, vulnerabilities found and remediation recommendations to avoid the exploitation of identified risks found.Advised of compliance of the Payment Card Industry Data Security Standard (PCI

Confidential, Atlanta, Ga

Operations Manager

Responsibilities:

• Lead 15-member loss mitigation team responsible for minimizing portfolio write-offs and losses through negotiations and examination of account history.
• Organized and facilitated department focus group sessions to extract feedback though bottom up communication on process changes for continuous evaluation and recommendations for improvement.
• Coached and motivated team leaders and CSR’s with the positive reinforcement to achieve individual and team goals.
• Trained team leaders in their essential job functions and assisted with the transitions from individual contributor to team lead.
• Interviewed new candidates on a daily basis, and reported directly to the customer service manager and executives on the results of new hires.
• Handled all escalated calls from customer service reps and team leaders to give irate/unsatisfied customers the service needed.

Confidential, Atlanta, Ga

Care Coordinator

Responsibilities:

• Conducted inbound and outbound calls to patients/doctors offices to fulfill correct prescriptions on DME, Respiratory, and IV orders.
• Verified patient benefits, and consulted the cost of the services needed.
• Maintained effectively daily office management, insurance billing, ICD9 and CPT codes.
• Data entry for patient’s demographics and diagnosis codes to confirm the qualifications with their insurance.
• Dispatched drivers accordingly to desired locations for prescription orders being delivered.