SUMMARY:

• An IT leader with a track record of building and managing successful professional and managed - services teams, developing and fostering valuable client relationships, and bringing the two together to deliver solutions that enable business objectives. Drawing from hands on experience spanning more than two decades in consulting, presales, design and architecture, solution development, sales support, and client success and management.
• Presales
• Consulting
• Design & Architecture
• Microsoft Windows Server/AD
• VMware
• Cisco route/switch/Nexus/IOS
• Cisco ASA/VPN
• Data Center design
• Data Center management
• Cisco UCS and HP blade systems
• Process analysis
• P&L management
• Budgeting
• Scheduling
• Change management
• Business Case/ROI analysis
• Technical and Executive communication
• Client success management
• Sales/post-sales support
• Business/Client development
• Upgraded core network and redesigned redundancy strategy for large financial services holding company
• Developed virtualization and storage consolidation strategy for major Atlanta-based construction firm.
• Led project team to deploy SAN, network, ESX, and Exchange 2007
• Designed redundant MPLS network with failover redundancy for global short-line railroad
• Led project team to deploy routers/firewalls and reconfigure core routing and failover
• Designed redundant (active/active) datacenter and converged, multi-tenant, service-provider network for global media, marketing and corporate communications holding company
• Led project teams for the deployment and configuration of:
• Power, low-voltage cabling, racks, and environmental (HVAC)
• Systems and virtualization
• Storage and fabric
• Multitenant network (local and remote)
• Services (email, AD, monitoring/alerting)

PROFESSIONAL EXPERIENCE:

Confidential

Cloud Architect

Responsibilities:

• As Cloud Architect, I work on presales engagements to develop designs that meet client’s technical and budgetary needs. I am involved in all aspects of pre-sales, post-sales, technology integration, project delivery, and ongoing managed IT services. I am responsible for making sure the correct solution is sold, deployed, and managed. I am hands-on with multiple cloud platforms, including Azure and Oracle OCI.
• Responsible for ongoing Managed Services, I deliver effective solutions which integrate some of the following technologies:
• Cloud infrastructure (IaaS)
• Azure
• Route & Switch
• Compute
• Virtualization
• OCI (Oracle)
• Wireless (WiFi)
• Hyper Converged Computing
• SD-WAN
• Datacenter Consolidation
• Network Security
• Network Storage

Confidential

Director- Engineering Services

Responsibilities:

• As Director of Engineering Services, I was directly responsible for Encore’s project-based Professional Services, as well as Managed Services teams. I am a hands-on leader, involved in all aspects of pre-sales, post-sales, technology integration, project delivery, and ongoing managed IT services.
• I have built Encore’s Managed Services practice and continue to work with business leadership to develop managed services offerings that are relevant to the market. I work closely with Sales and meet with our customers regularly to make sure our service and offerings exceed expectations. I have chosen industry-leading tools for the monitoring and management of customer environments; and work closely with our engineering team, making sure our toolset meets customer needs and our teams provide efficient service.
• Responsible for Professional Services, I stay hands-on in both pre and post sales operations. Working closely with our customers I create designs and plan projects that meet their business objectives. I lead a team of talented pre-sales and project engineers that deliver effective solutions which integrate some of the following technologies:
• Design & Architecture
• Route & Switch
• Compute
• Sales/presales
• Wireless
• Virtualization
• SD-WAN
• Hyper Converged Computing
• Network Security
• Cloud/Azure
• VoIP
• Datacenter Consolidation
• Network Storage
• Post Sales management
• Client development
• Built Managed Service Practice (MSP)
• Integrated toolset for monitoring and management of customer environments
• Increased annual recurring revenue over $500,000 within six months of MSP going live

Confidential

Director- Managed Engineering

Responsibilities:

• As Director of Managed Engineering, I was responsible for the team of senior engineers that support Confidential ’s managed-services customers.
• I oversaw daily team operations which include proactive care and feeding of Confidential ’s cloud and hosted environments as well as change management, incident response, and problem management.
• Collaborating with other team leads and working with technical leads within my group, I defined and enhanced processes for both daily operations and new service offerings.
• Along with operations management, I worked with existing customers, in pre and post sales capacities, to help meet their ongoing and changing needs and met with new clients to understand their business requirements; making sure the Managed Engineering team met expectations and delivered great customer service.
• Defined workflow and escalation process that improved average response time by nearly two hours and average incident time-to-resolution by one business day
• Defined and created dedicated backup solution service offering
• Defined and created dedicated patch-management service offering

Confidential

Director- Network Services

Responsibilities:

• As Director of Network Services, I was responsible for Confidential ’s team of network engineers. This team consults on, designs and delivers professional-services projects which expand, upgrade, enhance, or build out new network environments.
• I worked directly with sales and Confidential 's clients to develop route/switch, Wi-Fi, security, and voice solutions that matched customer requirements.

Confidential

Director- Cloud and Data Center Services

Responsibilities:

• As Director of Confidential ’s Cloud and Data Center Services practice, I was responsible for developing and managing services which complement Confidential ’s project-based, professional services, as well as managed IT service offerings. These include infrastructure, platform, and software offerings; delivered through the cloud model. Additional responsibilities included management and oversight of Confidential ’s provisioning and onboarding team. This team works with new and existing clients to provision cloud-based infrastructure as well as set up and configure tools for monitoring and administration of hosted client infrastructure.
• This position required me to work closely with Confidential Sales, Account Executives, Solutions Architects, and Service Development teams to develop solutions for clients in all markets. I regularly met with clients at the executive and technical levels to develop and sell cloud solutions that met their business objectives and fit within their budgetary needs. These engagements typically involved application analysis, network and compute assessment, as well as virtualization and storage consultation.
• Deployed automation/orchestration platform for IaaS
• Deployed cloud-based SAP-HANA service offering
• Led team to achieve Powered by Cisco designation for cloud service providers
• Led team to achieve SAP certified hosting center designation

Confidential

Senior Technology Consultant

Responsibilities:

• As Senior Technology Consultant, I worked with customers’ to determine technology needs, and to develop and sell solutions that met business and budgetary goals. Primarily focusing on network architecture, design, consolidation, and virtualization, I led project teams to deliver diverse IT solutions. The solutions I developed were primarily focused on the following technologies:
• Converged Networks (Cisco Nexus, Catalyst/IOS, route, and switch)
• Virtualized Networking (MPLS, VRF, and 1000v)
• Virtualized Data Center (VMware and Hyper-V)
• Private/Hybrid Cloud enablement
• Windows Server (2000, 2003, 2008)
• Security (ASA, F5, Check-Point, VPN, IDS/IPS)