PROFESSIONAL 2 NETWORK ENGINEER Resume

SUMMARY:

An IT Professional with 7 plus years experience inCisco VoIP and DataNetworks, in delivering exceptional customer satisfaction and improving business functionality with positive impacts on the bottom line operations, intend to take up a responsible position in the I T field where the area of activity includes
Collaboration & Unified Communications support, VoIP implementation, Voice and Data network administration, also where my skills and hard work would be of value for the organization and to grow with the organization where I work, learn and earn s in new technologies.

TECHNICAL SKILLS:

Technology and Tools: UC, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Manager Express, Cisco Unity Express, PRI, Cisco UCS, RTMT, Wireshark, TranslatorX Video endpoints, MGCP, H323, SIP, IP Phones, CIPC, ATA, ASCOM, CUBE, Cisco routers & switches, BT Cloud Contact Center, Amazon Connect, AWS Cloud

PROFESSIONAL EXPERIENCE:

Confidential

PROFESSIONAL 2 NETWORK ENGINEER

Responsibilities:

Working as a L3 Unified Communications engineer for a dedicated client supporting their entire voice network globally, participating in IT service management process including incident, problem and change management. Engaging CISCO TAC for assistance and work with TAC engineers to resolution, providing RCA for high priority incidents.

Confidential

Sr. ASSOCIATE, NETWORK SVCS MAINTENANCE

Responsibilities:

Worked as a part of L2 Team, supporting 6+ clients all around the global, providing 24x7 support to the customers. Proactively manage and monitor the communications infrastructure, performing periodic health checks, firmware upgrades and patching as required.
Provide in - depth analysis of network incidents and implementation of permanent fix to avoid their recurrences. Participated in UC disaster recovery planning, design, Implementation and testing activities.

Confidential

ITO SVC DELIVERY CONS L2

Responsibilities:

Worked as a part of L2 Team, troubleshooting incident tickets, monitoring ticket queue, attending incident and daily status calls, Interaction with 3rd Line Engineers for service escalations according to customer SLA. Responsible for change initiation, approval, and implementation for systems under management.

Confidential

ITO SVC DELIVERY CONS

Responsibilities:

Worked as a part of L1 & L2 Team, doing MACD operations, monitoring ticket queue & alerts, basic troubleshooting and interacting with higher level engineer for service escalation, pulling reports as per client requirement. Professional and Courteous customer interaction through various channels, Voice, chat, and email.

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