OBJECTIVE:

• Seeking IT profession with emphasis on Citrix Engineer (XenApp, XenDesktop “VDI”, PVS, Netscaler, Storefront), Windows Server System Administrator, Computer System Analysis, Computer/Desktop Support (Software\Hardware\Desktop), Customer Support Specialist.

SUMMARY:

• Certified Citrix Engineer and Microsoft Certified Professional System Engineer with extensive years of experiences with installation, troubleshooting, and maintenance in variety of technical fields. I am work well as a member of a team, and I have an excellent customer service skills.
• Windows 2000/2003/2008/2012/2016 System /Citrix Engineer/ Administrator
• Citrix XenApp up to 7.6, Xendesktop up to 7.11, PVS up to 7.6
• Server/Workstation Integration & Configuration Management
• Computer Support Specialist

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Citrix Engineer

Responsibilities:

• Responsible for monitoring and maintaining the Enterprise Windows 2003/2008/2012 Servers, Citrix Xenapp 5.6 - 7.6, XenDesktop 5.5 - 7.11 Servers, Citrix Provisioning 6.0 - 7.6 servers and VDI environment. Applies upgrades to the software/applications and working through any technical issues that arise in the process.
• Installation and configuration of Citrix Provisioning Server sites, vDisks and stores.
• Streamed services for servers and desktops on bare metal and physical target devices.
• Built provisioned image for users connecting in through web interface.
• PVS Versioning and Microsoft DFS-R implementation for easy management and resilience.
• Manage and update multiples vDisks. Created a version for software update/Patching and merge the all version vdisks to the base vdisk.
• Analyzes incident requests, diagnosis and root cause determination for resolution. Effectively troubleshoots various latency, bottlenecks and other performance-based proem.
• Maintain multiple PVS vDisk images and updates vDisk images per BU requested. Creating Master Image and also creating VDI desktops use pooled desktops in the Catalog/Desktop Groups. Configuration of Citrix server policies, Load Management in the Farm.
• Installation of Citrix Citrix XenDesktop 5.5 - 7.11 servers/Licensing servers/ Web interface servers /Provisioning servers and Citrix Client Tools in the Farms.
• Monitor and manage the Vcenter datastore (VCenter 5.0/6.0), Migrate virtual machines.
• Maintain Windows patches and apply patches on multiples vdisk images by using Provisioning version.
• Resolving user connections to the Citrix Web Interface server by monitoring the Citrix Desktop Studio Director/ XenApp (Appcenter). Monitored Citrix server s health by using Citrix Edge Sight. (24x7) On call rotation to support users.
• Install and Working on XenApp 6.5 - 7.6 in test environment for migration of the current farm from Xen App 4.5 to 6.5

Confidential

Sr. Citrix Engineer-VDI Xendesktop/XenApp

Responsibilities:

• Responsible for monitoring and maintaining the Enterprise Windows 2008 Servers, Citrix XenDesktop 5.5 Servers, Citrix Provisioning 6.0 servers and VDI environment. Document “RunBook” Citrix XenDesktop environment.
• Support/Maintain and troubleshoot for the XenDesktop 5.6 and Provisioning servers’ environment.
• Creating Master Image and also creating VDI desktops use pooled desktops in the Catalog/Desktop Groups. Configuration of Citrix server policies, Load Management in the Farm.
• Installation of Citrix Citrix XenDesktop 5.5 servers’/Licensing servers/ Web interface servers’ /Provisioning servers and Citrix Client Tools in the Farms.
• Developed documentation on recommendations for use, how to maintain, network and system requirements which are needed to move the system into a production environment Previewing in a test environment the use of Citrix XenDesktop 5.5.
• Resolving user connections to the Citrix Web Interface server by monitoring the Citrix Desktop Studio Director. Monitored Citrix server’s health by usingCitrix Edge Sight and SSCM. (24x7) On call support users.
• Install and Working on XenApp 6.5 in test environment for migration of the current farm from Xen App 4.5 to 6.5
• Documenting Application Installation, know issues which occur regularly. Configuration of Citrix server policies, Load Management and Printers in the Farm.
• Creating Citrix Streaming Profiles and Publishing Applications to users in Citrix XenApp 6.5 with Citrix AppCenter.
• Installing Citrix Xenapp Web Interface Administration
• Installing/Configuring and Maintaining IIS Ver. 7.5 Component Web Services on Windows 2008 R2 server.
• Experience in administering Windows Terminal Server, Group Policy management and Active Directory environment. Design, test and document a VDI infrastructure utilizing Citrix Xendesktop and Microsoft’s Hypervisor. Provides planning and technical support for company installations.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Provide assistance and support Microsoft System Center Virtual Machine Manager and Windows 2008 R2 Hyper-V server.

Confidential

Sr. Citrix Engineer

Responsibilities:

• Support and Maintain the Enterprise Microsoft Windows Server 2008, Citrix, Xen application Server, Xen Desktop Server, Citrix Provisioning server and VDI environment. Troubleshoot and support the Citrix environment
• Support and Maintain Microsoft Exchange 2010 servers, ISA server and support users’ Outlook, OWA, IPhone configuration.
• Maintain/Manage Windows 2008 Active Directory server including: (GPO, DNS, DHCP, Users Profiles, RDP and Mapping Network drives).
• Installing/Configuring and Maintaining IIS Ver. 7.5 Component Web Services on Windows 2008 R2 servers.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Supported/troubleshoot user problems: Citrix mapping drive; printer, access applications
• Maintain and applied security patches for multiple servers and related OS by using the WSUS.

Confidential

Sr. Citrix Engineer/Windows Admin

Responsibilities:

• Support the roll out of the Enterprise Citrix initiative for 3 central site locations
• Support application testing in a Citrix XenApp 4.5 environment. Installing and configuring applications locally/within a virtual environment utilizing ThinApp and Citrix AIE. Applications
• Assist the Citrix team with the installation of images created via RDP for server configurations. Manage, troubleshoot and support the Citrix environment.
• Installing/Configuring and Maintaining IIS Ver. 6.0 Component Web Services on Windows 2003 servers.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Supported/troubleshoot user problems: Citrix mapping drive; printer, access applications
• Maintain and applied security patches for multiple servers and related OS.

Confidential

Sr. Citrix Admin/Windows System

Responsibilities:

• Maintained 600+ users, and 50+ servers for Central office in Fort Worth and Multiple trusting domains.
• Building new 2003 servers, installing and supporting server applications, securing servers, and documenting procedure/processes
• Installed and configured Windows 2003 server; Citrix server farm 4.5 and web interface on HP C7000 Enclosure (16 Blades).
• Installed and configured VMWare ESX environment on ESX (ver 3.5) Server. Managing ESX hosts server and Virtual Center.
• Installing/Configuring and Maintaining IIS Ver. 6.0 Component Web Services on Windows 2003 servers.
• Supported ongoing server consolidation to migrate physical servers to virtual environment
• Provided technical solutions for problem and lead on special projects; on call rotation.
• Adding/removing new servers to the network
• Supported/troubleshoot user problems: Citrix mapping drive; printer, access applications
• Setup/Configured windows Server cluster.
• Maintain and applied security patches for multiple servers and related OS.
• Provided technical support and troubleshooting to desktop and senior users

Confidential

Sr. Citrix Engineer III /System Engineer

Responsibilities:

• Administered, analyzed, and supported users from Domain Group Policy in Active Directory and Web Application Servers.
• Maintained 600+ users, and 60+ servers for Central office in Fort Worth and four remote sites.
• Installed and configured Windows 2000/2003 Servers Active Directory Service, DNS, IIS WEB, WINS, VMWare ESX Server. Also some UNIX servers.
• Provided Windows Server Systems Administration responsibilities: access to data, maintaining servers, backups, disaster recovery, building new infrastructure servers, installing and supporting server applications, securing servers, and documenting procedure/processes
• Monitored and maintained Legato Backup Server.
• Administered and setup administrators and service accounts
• Provided technical and operations support to users
• Responsible for hardware diagnostic/troubleshooting
• Coordinated multiple service providers and vendors for repairs
• Installed and tested personal computers, printers, and other peripherals
• Responsible for hardware and software testing, evaluation and analysis
• Maintained operating systems and supported application upgrades as required
• Provided timely support to crisis/imminent patch system within corporate guidelines
• Maintained Windows 2000/2003 Servers Active Directory Service/GPO, IIS and Citrix servers.
• Installing/Configuring and Maintaining IIS Ver. 5.0 Component Web Services on Windows 2000 servers.
• Monitored the System, Citrix Server, and Citrix Web Interface logs.
• Installed and maintained Windows 2000/2003 Servers, IIS WEB, Citrix Metaframe Servers Citrix Web Interface, and (PKI) Authority Server).
• Installed and configured Virtual Server 2003 on Windows 2003 server.
• Created and configured multiple Web Applications for virtual machines to run on the box.
• Administered and supported Naval Reserve Order Writing System.
• Maintained Windows 2000 Servers (Active Directory, IIS, Citrix Metaframe Servers, CitrixWeb Interface servers).
• Installed and configured Windows 2000 servers, Citrix Server Farm, Zone, WI, SSL Relay.
• Supported Software Developer to maintain database.
• Monitored the System and Citrix Web Interface logs.

Confidential

Sr. System Engineer

Responsibilities:

• Responsible for implementing, maintaining Windows NT servers.
• Responsible for installing and setting up print servers for each floor in the building.
• Implemented and supported clients using standard Microsoft desktop using Windows 98.
• Responsible for migrating from Novell 4.11 to Windows NT 4.0.
• Responsible for setting up, and building laptop images for migration from Window 95 to
• Windows 98.
• Responsible for setting up the Dial - Up Network connection with instructions for users.
• Used Remote Controller Desktop (Server/Client) tool to support problems.
• Converted CCMail to Microsoft Exchange
• Documented and planned for Win2000 roll out including ADS.

Confidential

LAN/WAN Network Specialist

Responsibilities:

• Designed and managed LAN/WAN System.
• Supported Software Developer to maintain database.
• Maintained and administered user s login system with multiple levels of access permissions.
• Installed NT 4.0 server and Oracle Database software on Application Servers.
• Supported the HelpDesk with network and hardware/software problems.
• Setup the dial - up network connection for offsite users to dial into New Orleans to transfer data.
• LAN/WAN NT Server Administrator
• Designed and implemented NT Secured Server System to control users connecting to the Intranet.
• Installed and tested network software.
• Evaluated network devices for suitability to use in the network.
• Installed, setup, and created Trust Domain relationship for NT 4.0 Servers

Confidential

Cobol Programmer

Responsibilities:

• Designed Customer Database System to maintain customer s accounts, inventory, vendor, clients.
• System generated monthly reports.
• Developed manual for users on new software.
• Helped/cross - train users to operate computer system.